I applied through college or university and the process took 2 weeks - interviewed at Publix in May 2013.
Interview Details – Went in to the distribution center for an interview. About 50/50 on the questions: asked a good mix of very very basic engineering/statistics questions and also added in a few quirky questions like 'name the last book you read' or 'tell me 5 words that friends would use to describe you'. Then they gave me a tour, and two weeks later, rejected me because someone else had more experience.
Interview Question – Describe your perfect day Answer Question
I applied in-person and the process took 1+ week - interviewed at Publix in August 2013.
Interview Details – My grandma is a regular at the store so she talked to the manager for me and I applied. I called like every 2 days or so to check my application status. I called on a Wednesday and one of the managers told me to come in on that Friday for an interview. I was super excited because I was sure I had the job. They asked me questions about me, what good customer service was and stuff. After the interview, I thanked her and I was told I would get a call that Monday if I got the call. I never got the call. So on monday I called to confirm I didn't get it and she said yeah sorry and told me they would be hiring again in 3 months.
Interview Question – What is your definition of customer service? Answer Question
Interviewed at Publix
Interview Details – Applied instore and revived a phone call a week later. Interview was done at a local store with the Store manager.
Interview Question – How would you resolve a conflict with another team memeber Answer Question
Very Easy Interview
I applied in-person and the process took 5 days - interviewed at Publix in March 2011.
Interview Details – Asked a few basic questions and then did a drug test right on the spot. Discussion of pay was brief, and then expectations were talked about. Hired immediately after.
Interview Question – None of the questions were difficult. Just basic questions about experience and availability. Answer Question
I applied through an employee referral and the process took 2 weeks - interviewed at Publix.
Interview Details – Regular 1 on 1, make sure you lock your FB privacy of bad pictures
Interview Question – what does your favorite color smell like. Not joking! Answer Question
Negotiation Details – 2 day paid class training
Very Easy Interview
I applied in-person and the process took 3 weeks - interviewed at Publix in July 2010.
Interview Details – I applied in person at one location and was told that another store would contact me for an interview. I came into the other location and was scoffed at by the staff saying I had to apply in person at THAT store. After asking for the store manager I was ushered into the interview.
It was professional and easy... I explained why I was excited to start a career with Publix since their values are so much better than Kroger.
I was asked how I handle customers and about my past experience in customer service.
Interview Question – An unexpected question I was asked was if later down the road, if I were to get full time, would I put Publix first... View Answer
Negotiation Details – I was told that I could start part time at $9/hr.
I started after being paid crap at Kroger, I should have tried to up talk my work experience and ask for a little more... Im sure I could have gotten 25 more cents or so...
I applied in-person and the process took 4 weeks - interviewed at Publix.
Interview Details – Very few questions. Just look clean and be articulate. Only a few questions regarding customer scenarios. The customer always comes first..
Interview Question – I can't remember exactly but the questions were scenarios involving customers. The customer always must leave happy. Answer Question
Negotiation Details – No negotiation you start at 9 at this store. The hiring and wage usually depends on the store manager. I've seen people start at 11 an hour but this is the exception and almost everyone starts part time.
Interviewed at Publix
Interview Details – I was hired as a deli associate for an internship with my school so for the most part I was interviewed differently than a person who was not interviewed for a non paid internship position. My interview was with the Assistant Deli Manager and then the Deli Manager and then the final was the Store Manager.
Interview Question – Availability Answer Question
Very Easy Interview
I applied online - interviewed at Publix in February 2009.
Interview Details – I applied at the in store kiosk and received a response within a week. Make sure you arrive at least 10 minutes early and dress nicely. Image is important especially when they hire cashiers. The interview was simple and laid back. They usually already know they're going to hire you when you go in for the interview, but if you don't dress the part or fail the interview process they won't bother with you.
The manager will ask you why do you want to work at Publix? How do you handle particular situations. They will confirm what days/hours you're available for. Then the rest of the interview will be casual to try and gauge your personality. He asked about what is my most proud accomplishment, what I plan on doing with my major and where I'd like to go to college. After bantering he told me my hourly pay and asked if I'd be willing to take a drug test. Once they ask about the drug test you are hired if they don't ask you that it's safe to assume you will not be working with them.
When interviewing you have to give answers they want to hear so don't try to be aggressive during the interview process. I've heard about interviews where kids have been too honest or nonchalant. For example when they ask what would you do if a customer doesn't want help don't respond and say that you wouldn't bother with them because they said they don't want help. You respond by showing how you'd implement your customer service skills to let the customer know that you're available and if they do have any questions you can help and just be courteous. As long as you focus on customer service and wanting to be apart of the Publix team you will get the job. It's an easy interview.
Working with Publix can be fun, it's important to get to know your co-workers and be on everyone's good side. It's a tight-knit family and the benefits and flexibility are superb. Don't be afraid to voice your opinion to managers once hired because they like assertiveness. So if you feel overworked and not appreciated tell them, but be careful how you tell them. Opening the doors to those conversations are key to being able to move up and assure your raises.
Interview Question – What would you do if a customer did not want help? View Answer
Negotiation Details – There was no negotiation. They pay you based on previous experience, or image and/or educational level. No joke, and I know this because associates started discussing their pay one day. I started above minimum wage. More often than not you're supposed to start at minimum wage if you start as a cashier or bagger. So I highly recommend looking your best at your interview.
I applied in-person and the process took 2+ weeks - interviewed at Publix in July 2013.
Interview Details – So I applied on a thursday and about a day and a half later (Saturday afternoon) , I got called to schedule an interview which was tuesday at 3:30. I went in for the interview and the process that Publix uses is kind of like a conversation with you and a manager. She basically asks you what you can do for publix? Where do you see yourself in 5 years? How will publix help you? What made you want to apply at publix? Why do you want a job here? and after the interview that was about 15 mins, she said she would call me around 6pm to tell me if I got the job or not. (Tip: If a manager ever says that, ask this question just to know your position is secure. "If I don't receive a call from you, Is it alright if I call you?") and when she said she would call me, I asked "The Tip" question I just mentioned and she said "For sure, I'll call you at 6 or by 6pm. That showed me that my position was secure. So she called me around 5pm that day and said I got the job of a Front Service Clerk and Bagger and that I would need to come in for a drug test and I went in that day and took it. Its a oral-saliva-drug test which is like a small stick with cotton on one side which you soak up with saliva in your mouth for 10 minutes until the marker turns blue. So about a week passed then and they called the next monday (6 days after I took the drug test ) and said that I passed and would need to come in and do some paper work on that Friday at 10:00am and that I had orientation Saturday and Sunday. Then I would start that week. So basically that's the whole process of being hired at Publix. It's not as bad as people think, yeah it takes a while but the employees are really friendly during the hiring process as they add you into their schedule.
Interview Question – What would you say is good customer service? View Answer
Pros: “Great opportunity to move vertically. Pay raises in very quick intervals if you maintain positive performance reviews from supervisors. Friendly people, great store to work at and shop at.” “Great opportunity to move vertically. Pay raises in very quick intervals if you maintain positive performance reviews from supervisors. Friendly people, great store to work at and shop at.” – Full Review
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