Quest Diagnostics Customer Service Representative I Interview Questions & Reviews
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Customer Service Representative I Interview (Negative Experience)
I applied online and interviewed at Quest Diagnostics.
Interview Details – Scheduled a phone interview with a gentleman, and it was abruptly cancelled via email, with no explanation. I tried to contact him a few times to possibly reschedule, and I never got a response. Very unprofessional in my opinion.
Interview Question – Never got to speak to the gentleman. Answer Question
Customer Service Representative I Interview (Neutral Experience)
I applied through a staffing agency and the process took 3 weeks - interviewed at Quest Diagnostics.
Interview Details – Hiring and Interview process for me was excellent. However, the Human Resource people I dealt with have since left for the same cons I listed.
Interview Question – "you have a child, what will you do regarding work if your child is sick?" I thought that was a ridiculous and very shovenist question to ask a mother! Obviously you strive to be responsible regarding work attendance, but certainly ur job attendance is NOT more important than your child. View Answer
Negotiation Details – I was asked if my listed salary request was negotiable, at the time it was not because I was sent their thru an agency.
Customer Service Representative I Interview (Neutral Experience; Difficult Interview)
The process took a day - interviewed at Quest Diagnostics in June 2010.
Interview Details – I interviewed with three managers at simultaneously. They took turns asking general questions handed down from HR. Even if you lack experience in a particular field, have real life examples of how you have overcome a challenge, handled a customer, solved a problem, worked in a team, etc.
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