Quest Diagnostics Customer Service Representative I Interview Questions

Updated Apr 22, 2015
4 Interview Reviews

Interview Experience

Interview Experience

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Getting an Interview

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Customer Service Representative I Interview

Anonymous Interview Candidate
No Offer
Positive Experience
Average Interview

Application

I applied through an employee referral. The process took 1 day. I interviewed at Quest Diagnostics.

Interview

They interviewed me in a room. It wasn't a really long interview. They asked many questions about previous work experience. They also asked how would I handle a situation. They also told me what the job entailed.

Interview Questions

Other Interview Reviews for Quest Diagnostics

  1. Helpful (1)  

    Customer Service Representative I Interview

    Anonymous Interview Candidate
    No Offer
    Negative Experience

    Application

    I applied online. I interviewed at Quest Diagnostics.

    Interview

    Scheduled a phone interview with a gentleman, and it was abruptly cancelled via email, with no explanation. I tried to contact him a few times to possibly reschedule, and I never got a response. Very unprofessional in my opinion.

    Interview Questions

  2.  

    Customer Service Representative I Interview

    Anonymous Employee
    Accepted Offer

    Application

    I applied through a staffing agency. The process took 3 weeks. I interviewed at Quest Diagnostics.

    Interview

    Hiring and Interview process for me was excellent. However, the Human Resource people I dealt with have since left for the same cons I listed.

    Interview Questions

    • "you have a child, what will you do regarding work if your child is sick?" I thought that was a ridiculous and very shovenist question to ask a mother! Obviously you strive to be responsible regarding work attendance, but certainly ur job attendance is NOT more important than your child.   1 Answer

    Negotiation

    I was asked if my listed salary request was negotiable, at the time it was not because I was sent their thru an agency.

  3. Helpful (3)  

    Customer Service Representative I Interview

    Anonymous Employee
    Accepted Offer
    Neutral Experience
    Difficult Interview

    Application

    The process took 1 day. I interviewed at Quest Diagnostics in June 2010.

    Interview

    I interviewed with three managers at simultaneously. They took turns asking general questions handed down from HR. Even if you lack experience in a particular field, have real life examples of how you have overcome a challenge, handled a customer, solved a problem, worked in a team, etc.

    Interview Questions

    • Discuss a time when you worked in a team, and what was your role in that team.   1 Answer
    • Discuss a time when dealing with an unsatisfied customer, and explain how you handled the situation.   Answer Question
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