Interview Question

Office Claims Representative Interview Olathe, KS

Question: As the owner of a refrigerator company, you take

  great pride in the refrigerator products produced and sold to your customers. Customer service is the number one priority. A customer contacted you and advised you that after thirteen months, the refrigerator you sold them no longer works. Your company provides a one-year warranty for parts and labor. What would be your process in handling the customer’s complaint?
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Interview Candidate on Aug 31, 2011

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