View All num of num Add Photos Heart011 www.heart011.com Unclaimed Profile Overview Reviews Salaries Interviews Jobs Photos Benefits -- Reviews -- Salaries 1 Interviews Follow Add Interview Follow Add Interview Interview Question Route Sales Representative Interview New York, NY Heart011 Question - what do you do in a situation where a customer makes a mistake in your favor and overpays you? Tags: ethical question See more , See less 8 Answer Add Tags Answer Interview Answer 1 Answer ▲ 0 ▼ Answer - if you recognize that a mistake is made then you shoudl immediately point this out to the customer and ask to review their records to ensure if a mistake was made. By doing this, you let the customer know something is wrong and that you wish to get to the bottom of it regardless if it ends up being in your financial favor or NOT. This helps build trust with customer AND management and trust helps build long and rewarding business relationships. Interview Candidate on Oct 19, 2013 Interviews > Route Sales Representative > Heart011 Add Answers or Comments To comment on this, Sign In or Sign Up.