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Blockbuster Customer Service Representative Interview Question

I interviewed in Bremerton, WA and was asked:
"Questions on how to deal with customer issues were hard to answer because I was unsure of company policy and inner workings."
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Part of a Customer Service Representative Interview Review - one of 113 Blockbuster Interview Reviews

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I told them I would work with the client, listen carefully to their problem, and find an answer that would make sure they left happy but was not against company policy.
- Interview Candidate on Sep 15, 2013 Flag Response

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