View All num of num See all Photos Wells Fargo This employer has taken extra steps to respond to reviews and provide job seekers with accurate company information, photos, and reviews. Interested for your company?Learn More. www.wellsfargo.com www.wellsfargo.com Work in HR? Unlock Free Profile Overview Reviews Salaries Interviews Jobs Photos Benefits 7.1k Reviews 9.5k Salaries 2.7k Interviews 5.7k Jobs Follow Add Review or Salary Follow Add Review or Salary Wells Fargo 7103 Interview Question Customer Service Representative Interview Roanoke, VA Wells Fargo Questions were not unexpected. They centered around previous work experience listed on my resume. My first interview was 1 hour via phone. I was asked to come in for a 2nd interview. I had 2 interviewers who were department supervisors asking the questions. The interview lasted 1 hr. with all my comments written down. Since it is customer service the usual questions were... Describe the most difficult call ? How was the problem resolved? etc.. Tags: See more , See less 8 Answer Add Tags Flag as Inappropriate Thank you! Your feedback has been sent to the team and we'll look into it. Oops! We're sorry but your feedback didn't make it to the team. Your input is valuable to us — would you mind trying again? Send Answer Interview Answer 1 Answer ▲ 0 ▼ Since banking is dealing with customer's money there are a lot of escalated calls. An employee has to be comfortable with this on a daily basis. Phone customer service can be very stressful. Plus any customer service representative these days must up-sell and cross-sell to meet company incentives. Out of an average day of 100 back to back calls a rep is expected to make at least 27 sales refferals for other bank services. If you cannot you will not last long at Wells Fargo. This puts a lot of pressure on the employee and the supervisors to meet company expectations. I realized during the interview... the job wasn't for me. I'm in my fifties and I got the impression they were also looking to hire a younger staff... Also as with any job that offers benefits there were many applicants interviewing. Interview Candidate on Aug 12, 2013 Flag as Inappropriate Thank you! Your feedback has been sent to the team and we'll look into it. Oops! We're sorry but your feedback didn't make it to the team. Your input is valuable to us — would you mind trying again? Send Add Answers or Comments To comment on this, Sign In or Sign Up.