Quicken Loans Mortgage Banker Interview Questions & Reviews
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Updated May 21, 2012 – Interview questions and reviews posted anonymously by interview candidates.
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Difficulty Rating [?] Based on 33 ratings 
“Average” Interview
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Interview Experience [?] Based on 33 ratings
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Mortgage Banker at Quicken Loans
Posted May 21, 2012
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2.0
Easy Interview
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Overall Negative Experience
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Received and Accepted Offer
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Interviewed Feb 2012 in Detroit, MI (took 2 weeks)
Started with a phone interview which led to a credit check. After the credit check I was set up with a face to face interview with a recruiter the next day. During that first interview I was asked questions like what motivated me. They want to hear that money motivates you. They want to know that you have huge financial goals that you'd be willing to work 80 hour weeks to obtain. At the end of the interview I was told to call an extension and give a sales pitch of a fake NFL package. I did that, and basically they just want you to be persuasive and not take no for an answer. Give reasons why they should close today. Eventually you'll have to let them go, they'll say no.
After that I got lucky, most people said they had to wait a couple days, but the recruiter took me straight to a director. I sat in on a mortgage bankers calls for about 45 minutes and then he pulled me in a room to interview me. The recruiter was in there as well. He asked me very similar questions about what motivated me and what experiences I had in the past that lead me to believe I could handle a job with grueling hours that was sales based. They don't care if you were a janitor your whole life as long as you bust your ass and can persuade people.
The director seemed pretty biased, I think they're ready to give you the job once the recruiter approves you. However, my next stop was a 2nd director. He seemed to be playing the "bad cop." I'm not sure if that's a technique they use or if he was just in a bad mood, but it was a very odd interview. He basically said "well I'm sure you've had plenty of the interview process I'm not going to put those normal questions on you." Then he just started BSing with me telling me about trips they go on and things. He just had an odd attitude about him the whole time.
After that I left and waited for my offer. Later that night my recruiter called me and asked me how I liked the process and which director I liked more. I later found out that the director you chose is the director you end up with, in most cases. A few days after that I got a call with my verbal offer...don't get too excited after this, all taht means is you are now going to go through an EXTENSIVE background check.
Quicken is the only company to ever call all of my references, call and check on my previous employment (mind you, you need a FULL 10 year history with dates, so find that before you even bother applying). I got frequent calls daily asking questions about why I wasn't employed for a 2 month period, or why they couldn't get a hold of a previous employer etc. etc. It was extremely annoying and frustrating.
About a week later I finally got a call and confirmation of a written offer. This is where you know you're in. You'll go to a orientation day and the next day you basically jump right in. You'll get 2 tests of stuff most of you have never seen before right off the bat to make sure you're capable of learning. After that it's tests galore for the next 2-3 months.
Interview Questions
Other Details
I Applied Online and the interview consisted of a Phone Interview, a 1:1 Interview, a Group/Panel Interview, a Skills Test and a Background Check.
Helpful Interview?
Yes |
No
Inappropriate?
Mortgage Banker at Quicken Loans
Posted May 15, 2012
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2.0
Easy Interview
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Overall Positive Experience
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Received and Declined Offer
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Interviewed May 2012 in Detroit, MI (took 2 weeks)
There was an initial phone screening with a recruiter who simple questions about my resume. S/he also inquired about my future plans, goals, and where I thought to be in the near term (1-3 years). They asked why I wanted to work for quicken and wanted to make sure I understood the position's benefits and description. After the initial phone screen, a credit check was ran and a different employee, a "credit agent," followed up with me about the credit report. They inquired about delinquent accounts and asked I explain my credit history. After the credit check was finished and they were assured I would be able to be licensed to sell mortgages, I was contacted again by the recruiter to schedule a interview. I arrived about 15 minutes early and waited about 20 until the recruiter came out - only 5 minutes after scheduled time, which isn't bad. We went into a private room where s/he continued to discuss the benefits, job description, and offered me a brochure about the company. The brochure gave all the information about the co. that could be found on the website and I believe was used to just get the interviewee psyched up about the co. and position. After more questions, and some repeat questions, about my resume and where I want to be in the near future, the recruiter got into the standard interview questions of: why would I be good at this company, what do I bring to the table, name an exact experience at one of your former employers where you had to sell something, how did you feel about selling, what were the financial rewards, have you ever worked in an environment with personal feedback (Quicken has team leaders always listening in on your conversations to provide you with immediate and constant feedback), have you ever worked in an environment where you had to follow and meet guidelines/objectives/milestones (Quicken, at least the mortgage banking position is structured with sales and lead generation milestones that you must meet to make your bonus). Then after the generic questions - and as long as you smile and can answer these questions quickly and logically you will be fine - a mock sales call was next. The recruiter presented me a one page sheet about a Quicken's family company and I had to review the information and sell it by calling the person who inquired about the service. The interested party was actually another Quicken recruiter along with my recruiter listening in on the conversation. I was told I would have 5 minutes to review the information about the company and call a number to make the sales call. The sales call would last 5 minutes then the person would hang up. After the recruiter came in, gave a little feedback about the sales call (to the extent of only good job or bad job, I did a good job) and they send you on your way. The recruiter rode the elevator half way down with me at the Chase building. She made it seem like it was an impromptu experience, but I doubt't there was any spontaneity in that interview with how structure quicken is (which they even admit). The next day, I was called back and notified I was selected to go onto the next interview, this time with two team leaders. I cancelled that interview.
Interview Questions
Reason for Declining
The corporate culture was not inline with my beliefs and attitudes. Also, the hours required and compensation offered is not very good. The best part about the position is they pay you for your licensing.
Other Details
I got the interview through an Employee Referral and the interview consisted of a Phone Interview, a 1:1 Interview and a Background Check.
Helpful Interview?
Yes |
No
Inappropriate?
Mortgage Banker at Quicken Loans
Posted May 11, 2012
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2.0
Easy Interview
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Overall Positive Experience
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Received and Accepted Offer
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Interviewed Jul 2010 in Cleveland, OH (took 1 week)
It is a traditional sales interview. You will begin with a phone screen with a recruiter followed by a person to person interview with the recruiter and a dummy sales call. Than the final interview is with a Regional VP or Director of Mortgage Banking (sales manager).
Interview Questions
Negotiation Details
There is know negotiations regarding salary and compensation. They have a set plan but change it a lot. Base salary are 24k but can increase with promotions to 32k plus commission where you make 70 percent of your income.
Other Details
The interview consisted of a Phone Interview, a 1:1 Interview, a Skills Test, a Personality Test and a Background Check.
Helpful Interview?
Yes |
No
Inappropriate?
Mortgage Banker at Quicken Loans
Posted May 8, 2012
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4.0
Difficult Interview
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Overall Positive Experience
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Received and Accepted Offer
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Interviewed Apr 2011 in Detroit, MI (took a day)
I interviewed first on the phone and was given many questions concerning past experience and real life applications. After that, I was invited in for a one on one interview. The gentleman who interviewed me asked several tough questions ranging from what my contribution would be to the company to several questions that made me think outside the box. I felt very good about the interview process and knew this was a company I would be proud to work for. I received an offer about a week later.
Interview Questions
Other Details
I Applied Online and the interview consisted of a Phone Interview and a 1:1 Interview.
Helpful Interview?
Yes |
No
Inappropriate?
Mortgage Banker at Quicken Loans
Posted Feb 1, 2012
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2.0
Easy Interview
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Overall Neutral Experience
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Received and Accepted Offer
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Interviewed Jul 2010 in Detroit, MI (took 1 week)
Process started with a Resume drop on their career website. Followed up with persistant phone calls from recruiter. Phone interview lasting 20 minutes. Being enthusiastic and competitive will lead to a one-on-one with a Director. Rinse and repeat and you'll speak to the Vice president.
Interview Questions
Negotiation Details
There was no negotiation. Advise to dig deep on what working hours and compensation will be, there will be smoke and mirrors once hired.
Other Details
I Applied Online and the interview consisted of a Phone Interview, a 1:1 Interview and a Background Check.
Helpful Interview?
Yes |
No
View Comments (1)
Inappropriate?
Mortgage Banker at Quicken Loans
Posted Jan 25, 2012
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3.0
Average Interview
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Overall Neutral Experience
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Interviewed and No Offer
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Interviewed Dec 2011 in Scottsdale, AZ (took 4+ weeks)
The recruiter led me on the whole way. She said I had the position and we were deciding on what days to start. There were january starting dates and feb starting dates. I had 2 phone interviews and a background check. I drove to scottsdale from vegas for the interview. Honestly, I already thought I had the position with what the recruiter told me. I am new to the interviewing process in a corporate world, so I take some responsibility on thinking that I had it.
The bankers are on the phone all day. The ones who do get offers do all the dirty work for the first 2-5 months of 'training/waiting for licensed test results' at $9 hr. One guy I listened in on had been testing for about 9-10 months. So, his job is to telemarket people who had interest at one point to refinance. If they are successful , the call gets transferred to a mortgage banker (who gets the commission).
Looks like a pretty fun place to work, with good benefits. I felt I was a good fit, but I just graduated and was not trained on how to master the interview process. They say no sales experience required, but as part of the final interview process I had to sell a fake client to purchase the nfl sunday ticket. They will never accept the package, but you need to set up a following appointment. I tried 4 different ways to close and finally got the fake client to accept. I felt it went well, I wasn't too pushy. In the end I don't know why I didn't get the offer, other than we found others who better suit the company.
Wish the recruiter would have stopped saying things like .......ya you'd be great, there going to love you with the company or we're going to have you start feb 9th.
The final interview was very casual, very general questions.
Interview Questions
Other Details
The interview consisted of a Phone Interview, a 1:1 Interview, a Personality Test and a Background Check.
Helpful Interview?
Yes |
No
Inappropriate?
Mortgage Banker at Quicken Loans
Posted Dec 13, 2011
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2.0
Easy Interview
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Overall Neutral Experience
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Interviewed and No Offer
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Interviewed Oct 2011 in Cleveland, OH (took 2 weeks)
I played phone tag with the recruiter for a few days. I would leave messages saying when I was available to talk, and I would get called at every other time. When we finally talked together, he asked me about what I would bring to Quicken, and he asked why I'd be good as a Mortgage Banker. I focused on banking skills as opposed to selling skills.
Interview Questions
Other Details
The interview consisted of a Phone Interview.
Helpful Interview?
Yes |
No
Inappropriate?
Mortgage Banker at Quicken Loans
Posted Oct 10, 2011
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2.0
Easy Interview
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Overall Neutral Experience
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Interviewed and No Offer
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Interviewed Sep 2011 in Phoenix, AZ (took 5 days)
A recruiter called me a few days after submitting an online application. He was very nice and upbeat. We talked for about fifteen minutes on a Tuesday and he asked me general questions about myself and explained the position more. He told me that I would get a call on that Friday to set up a second interview. However when I did receive a call, it was to inform me that they were moving along with some more qualified candidates.
Interview Questions
Other Details
I Applied Online and the interview consisted of a Phone Interview.
Helpful Interview?
Yes |
No
Inappropriate?
Mortgage Banker at Quicken Loans
Posted Oct 4, 2011 — 1 of 1 people found this helpful
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3.0
Average Interview
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Overall Negative Experience
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Received and Declined Offer
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Interviewed Sep 2011 in Scottsdale, AZ (took 3 days)
The process went as follows: telephone screen, credit check (yes they do check your credit prior to a face to face interview), recruiter interview where you are required to complete a simulation call to sell the NFL Sunday Ticket, leader interview, offer, and then the background check process.
When you walk into the office, everyone seems friendly and the environment comes across as very energetic. But what really got to me is when I noticed someone on the management team speaking rudely and almost yelling at an employee on the floor. It was embarrassing and very degrading. This immediately turned me off, not to mention the 6-8 month ramp up time before you even start getting commission checks... but I chose to go through the process anyways to hone my interview skills.
Interview Questions
Reason for Declining
The aforementioned way a manager spoke to their employee really turned me off, plus I got a very boiler-room like feel from the office. In shadowing with a team member, I was advised of how many hours they truly work... let's put it this way, I really do love my family and would like to see them once in awhile.
Other Details
I Applied Online and the interview consisted of a Phone Interview, a 1:1 Interview and a Background Check.
Helpful Interview?
Yes |
No
Inappropriate?
Mortgage Banker at Quicken Loans
Posted Oct 6, 2011
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3.0
Average Interview
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Overall Positive Experience
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Interviewed and No Offer
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Interviewed Sep 2011 in Detroit, MI (took 5 days)
The interview process began with a recruiter reaching out to me through the phone, we talked for a short time, he asked simply why quicken loans, and why I would be a good addition to the team, then set up a 1-1 interview. The first interview was with the recruiter asking certain situational questions, then after he called to set up a second interview with two of the team leaders, each team leader was a separate interview. They will get back to you the day of the second interview to let you know whether you have gotten the job or not
Interview Questions
Other Details
The interview consisted of a Phone Interview, a 1:1 Interview, a Group/Panel Interview and a Background Check.
Helpful Interview?
Yes |
No
Inappropriate?
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