R.R. Donnelley
2.7 of 5 345 reviews
www.rrdonnelley.com Chicago, IL 5000+ Employees

R.R. Donnelley Customer Service Representative Interview Questions & Reviews

Updated Mar 20, 2014
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3 candidate interviews Back to all interview questions
Relevance Date Difficulty
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No Offer

Neutral Experience

Customer Service Representative Interview

Anonymous Interview Candidate

I applied online and interviewed at R.R. Donnelley.

Interview Details – Initial phone interview, followed by a face to face interview with 2 employees, roughly 45 minutes.

Interview Question – For me, it was when they asked about a time I gave excellent customer service.   Answer Question

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No Offer

Neutral Experience

Average Interview

Customer Service Representative Interview

Customer Service Representative
Phoenix, AZ

I applied online and the process took 2 days - interviewed at R.R. Donnelley.

Interview Details – I had a phone and face-to-face interview with the hiring manager. I was surprised that all correspondence was handled by the hiring manager and not by Human Resources. I thought both interviews went well. The face-to-face interview consisted of me, the hiring manager and a team lead. The company only notified me of their final decision after I followed up.

Interview Question – There were not any difficult or unexpected questions.   View Answer

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1 person found this helpful

Declined Offer

Neutral Experience

Average Interview

Customer Service Representative Interview

Customer Service Representative

I applied through other source and the process took a day - interviewed at R.R. Donnelley in February 2011.

Interview Details – I was ask to give a brief example of how I could benefit the CSR dept. The manager was very friendly as that he explained that I was chosen because of my versitility in the company. I was not interested due to the fact that you would be on call 24/7.

Interview Question – How would you handle an irate customer in the middle of the night.   View Answer

Reason for Declining – The pay increase was not enough to justify the hours expected from you, and the job was very demanding mentally.

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