R.R. Donnelley Customer Service Representative Interview Questions

Updated Aug 7, 2015
4 Interview Reviews

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Helpful (4)  

Customer Service Representative Interview

Anonymous Interview Candidate
No Offer

Application

I applied online. I interviewed at R.R. Donnelley.

Interview

Initial phone interview, followed by a face to face interview with 2 employees, roughly 45 minutes.

Interview Questions

  • For me, it was when they asked about a time I gave excellent customer service.   Answer Question

Other Interview Reviews for R.R. Donnelley

  1.  

    Customer Service Representative Interview

    Anonymous Interview Candidate in Phoenix, AZ
    No Offer
    Average Interview

    Application

    I applied online. The process took 2 days. I interviewed at R.R. Donnelley (Phoenix, AZ).

    Interview

    I had a phone and face-to-face interview with the hiring manager. I was surprised that all correspondence was handled by the hiring manager and not by Human Resources. I thought both interviews went well. The face-to-face interview consisted of me, the hiring manager and a team lead. The company only notified me of their final decision after I followed up.

    Interview Questions

    • There were not any difficult or unexpected questions.   1 Answer
  2.  

    Customer Service Representative Interview

    Anonymous Employee in Mandaluyong City (Philippines)
    Accepted Offer
    Positive Experience
    Average Interview

    Application

    I applied online. The process took 5 days. I interviewed at R.R. Donnelley (Mandaluyong City (Philippines)) in July 2015.

    Interview

    It was very easy. So many exams though. There's this exam wherein you'll have to spot errors. It's very easy but it tested my patience as well. HR interview was easy as well, Manager interview was average.

    Interview Questions

    Negotiation

    If you don't wanna start at 19k, don't apply. However if you wanna have a normal life (dayshift and weekends off) then this is for you!

  3. Helpful (2)  

    Customer Service Representative Interview

    Anonymous Interview Candidate
    Declined Offer
    Neutral Experience
    Average Interview

    Application

    I applied through other source. The process took 1 day. I interviewed at R.R. Donnelley in February 2011.

    Interview

    I was ask to give a brief example of how I could benefit the CSR dept. The manager was very friendly as that he explained that I was chosen because of my versitility in the company. I was not interested due to the fact that you would be on call 24/7.

    Interview Questions

    • How would you handle an irate customer in the middle of the night.   1 Answer

    Reasons for Declining

    The pay increase was not enough to justify the hours expected from you, and the job was very demanding mentally.

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