RBC Bank Customer Service Representative Interview Questions & Reviews
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Updated Mar 5, 2012 – Interview questions and reviews posted anonymously by interview candidates.
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Difficulty Rating [?] Based on 5 ratings 
“Average” Interview
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Interview Experience [?] Based on 5 ratings
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| 1–5 of 5 RBC Bank Interviews | Sort by |
Customer Service Representative at RBC Bank
Posted Mar 5, 2012
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2.0
Easy Interview
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Overall Positive Experience
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Received and Accepted Offer
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Interviewed Feb 2011 (took a day)
Met with the MCC at the branch. Had a discussion of about one hour. Accepted the offer on the spot
Interview Questions
Other Details
I applied In-Person and the interview consisted of a 1:1 Interview.
Helpful Interview?
Yes |
No
Inappropriate?
Customer Service Representative at RBC Bank
Posted Feb 7, 2012
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4.0
Difficult Interview
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Overall Neutral Experience
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Received and Declined Offer
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Interviewed Jan 2012 in Surrey, BC (Canada) (took 1 week)
they ask me some question ,why you want to work here
Interview Questions
Reason for Declining
no qulifications
Other Details
I applied In-Person and the interview consisted of a 1:1 Interview.
Helpful Interview?
Yes |
No
Inappropriate?
Customer Service Representative at RBC Bank
Posted Sep 5, 2011
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4.0
Difficult Interview
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Overall Positive Experience
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Received and Accepted Offer
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Interviewed Sep 2010 (took a day)
Telephonic interview-first general than detailed and after clearing first stage than in-person interview with the hiring manager. In the phone interview i was asked few behavioral and customer service orientation questions like
How did you find this job?
Of all the banks in the area, what made you select our bank to apply to?
If I called your former boss, what do you think they would say about you?
Tell me about a situation with an angry customer that you resolved?
Tell me about your cash-handling experience?
Tell me about a situation that demonstrates you are a team player?
Where do you see yourself 5 years from now?
Why should I hire you over all the other candidates?
Why did you leave your last job?
Interview Questions
Other Details
I Applied Online and the interview consisted of a Phone Interview, a 1:1 Interview and a Background Check.
Helpful Interview?
Yes |
No
Inappropriate?
Customer Service Representative at RBC Bank
Posted Apr 21, 2011
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2.0
Easy Interview
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Overall Positive Experience
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Received and Accepted Offer
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Interviewed May 2010 in Edmonton, AB (Canada) (took 1 week)
after on-line application, get my phone interview within one week. take 30 minutes to conduct phone interview, all basic questions, long term short term goal, most difficult customer, go through my work experience, some behaviour questions, like ever have sale goals, how you achieve it? why you leave current position, and why you wanna work for us? How do you resovle difficutl situation?
Interview Questions
Other Details
I got the interview through an Employee Referral and the interview consisted of a Phone Interview, a 1:1 Interview and a Group/Panel Interview.
Helpful Interview?
Yes |
No
Inappropriate?
Customer Service Representative at RBC Bank
Posted Nov 11, 2010 — 2 of 2 people found this helpful
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4.0
Difficult Interview
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Overall Positive Experience
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Interviewed and No Offer
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Interviewed Sep 2010 in Toronto, ON (Canada) (took a day)
Go for the star questions which is behavioural questions and questions relating to resume
Interview Questions
Other Details
I Applied Online and the interview consisted of a Phone Interview and a 1:1 Interview.
Helpful Interview?
Yes |
No
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