RBC Financial Group Customer Service Representative Interview Questions & Reviews
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Interview questions and reviews posted anonymously by interview candidates.
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Difficulty Rating [?] Based on 10 ratings 
“Average” Interview
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Interview Experience [?] Based on 10 ratings
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| 1–10 of 10 RBC Financial Group Interviews | Sort by |
Customer Service Representative at RBC Financial Group
Posted Nov 20, 2011
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3.0
Average Interview
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Overall Positive Experience
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Interviewed and No Offer
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Interviewed Jul 2011 (took a day)
In the beginning, I just wanted to have some working experience (I have none previously).
I went into a bank, wearing suits with my resume, and spoke directly to the front desk assistant. I told her I would like to speak with the manager.
Waited for around 20 minutes, reviewed my resume and the company's profile. Then manager arrived and we had interview one on one.
She read through my resume and asked simple questions as why you want to be a customer representative (same as a teller), and some background information.
Most importantly, she asked if I had any sales experience, even as in through volunteer experience.
She said customer representative task is mainly to do sales, not just facilitate people's banking experience. Said they want more customers and increase more sales through selling bank's products and services.
Manager was helpful in giving a lot of information, though I didn't expect any offer or had one.
Interview Questions
Other Details
I applied In-Person and the interview consisted of a 1:1 Interview.
Helpful Interview?
Yes |
No
Inappropriate?
Customer Service Representative at RBC Financial Group
Posted Nov 20, 2011
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3.0
Average Interview
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Overall Positive Experience
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Received and Accepted Offer
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Interviewed Jan 2009 in Toronto, ON (Canada) (took 2 weeks)
First got a call from HR, it was behavior questions. In a week HR calles to book an interview with hiring manager. It was a panel interview with manager of client care and senior manager. Called naxt day and offer the position.
Interview Questions
Tell me about yourself. Your strenth, expiriense ....
Other Details
I got the interview through a Staffing Agency and the interview consisted of a Background Check, a Group/Panel Interview and a Phone Interview.
Helpful Interview?
Yes |
No
Inappropriate?
Customer Service Representative at RBC Financial Group
Posted Sep 15, 2011
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3.0
Average Interview
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Overall Positive Experience
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Received and Accepted Offer
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Interviewed Sep 2010 in Montreal, QC (Canada) (took 3 weeks)
Starts by a telephone contact interview in both languages to asses the veracity of resume, skills and language proficiency.
2nd phone interview totally behavioral.
Face to face panel interview very similar to the 2nd phone interview.
The recruiting team is awesome. They are very professionals and really want to find the best candidates.
The managers do not share that professionalism.
Negotiation Details
I did not negociate
Other Details
The interview consisted of a Background Check, a Group/Panel Interview, a 1:1 Interview and a Phone Interview.
Helpful Interview?
Yes |
No
Inappropriate?
Customer Service Representative at RBC Financial Group
Posted May 8, 2011
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3.0
Average Interview
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Overall Positive Experience
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Received and Accepted Offer
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Interviewed Dec 2010 (took 1 week)
HR department phoned, asking mostly behavioral questions such as tell me a time you go above and beyond for client, tell me a time you deal with difficult clients. Have customer service examples from past work experiences, you should be fine!
Interview Questions
Other Details
I Applied Online and the interview consisted of a Phone Interview.
Helpful Interview?
Yes |
No
Inappropriate?
Customer Service Representative at RBC Financial Group
Posted Aug 20, 2010
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3.0
Average Interview
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Overall Positive Experience
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Interviewed and No Offer
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Interviewed Aug 2010 in Scarborough, ON (Canada) (took 3 days)
excel skills test..interview..
Other Details
I Applied Online and the interview consisted of a Phone Interview and a Skills Test.
Helpful Interview?
Yes |
No
Inappropriate?
Customer Service Representative at RBC Financial Group
Posted Jul 20, 2010
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3.0
Average Interview
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Overall Positive Experience
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Received and Accepted Offer
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Interviewed Jul 2010 in Mississauga, ON (Canada) (took 2 weeks)
First was the computer assessment then telephonic interview and after that face to face
Interview Questions
Other Details
I Applied Online and the interview consisted of a 1:1 Interview and a Phone Interview.
Helpful Interview?
Yes |
No
Inappropriate?
Customer Service Representative at RBC Financial Group
Posted May 4, 2010
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4.0
Difficult Interview
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Overall Positive Experience
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Received and Accepted Offer
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Interviewed Apr 2008 in Calgary, AB (Canada) (took 2 weeks)
1 interview on site with manager.
Interview Questions
Negotiation Details
Difficult
Other Details
I Applied Online and the interview consisted of a Phone Interview and a Background Check.
Helpful Interview?
Yes |
No
Inappropriate?
Customer Service Representative at RBC Financial Group
Posted Oct 19, 2009
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3.0
Average Interview
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Overall Positive Experience
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Received and Accepted Offer
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Interviewed Aug 2008 in Vancouver, BC (Canada) (took 2 weeks)
The interview process consisted of going over the job description.
There was two interviews for the position. The first interview was conducted through the telephone where an HR manager asked a variety of behavioural questions. The HR manager went over my resume and we talked over in details about my previous experience. Questions in general depends on the experience of the candidate. General questions consisted of: 1) "Name a time where you provided exceptional customer service" 2) "Tell me a little bit about yourself" 3) "What do you know about the company"
If they see a right fit between you and the company, the manager at the branch will contact you to conduct a face to face interview that is much or less the same as the telephone interview. My interview consisted of having two managers ask me questions. They will also ask about prior sales experience. Good luck hope it helped.
Interview Questions
Other Details
I Applied Online and the interview consisted of a Phone Interview and a Group/Panel Interview.
Helpful Interview?
Yes |
No
Inappropriate?
Customer Service Representative at RBC Financial Group
Posted Sep 1, 2009
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2.0
Easy Interview
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Overall Negative Experience
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Interviewed and No Offer
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Interviewed Aug 2009 (took a day)
it was an assessment at the mississauga office. The assessment is a virtual program of a company called secure secure securities system and l did very well but to my dissapointment l was told that l didn't pass. I've heard a lot of concern over the rbc financial drive office that assessment result r being manipulated for candidates of choice and it did happened to me. l was really disapointed and l was able to get a fantastic offer from another after they put me thru skill set and assessment that was harder than rbc financila drive test. I did realy well and this really convinced that rbc recruitment process is not transparent.
Interview Questions
Other Details
I Applied Online and the interview consisted of a Phone Interview and a Skills Test.
Helpful Interview?
Yes |
No
Inappropriate?
Customer Service Representative at RBC Financial Group
Posted Aug 25, 2009
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2.0
Easy Interview
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Overall Neutral Experience
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Received and Accepted Offer
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Interviewed Jan 2007 in Toronto, ON (Canada) (took 5 days)
There were two interviews. Phone and 1 on 1. Pretty easy
Interview Questions
Negotiation Details
I agreed on what they offer
Other Details
The interview consisted of a Phone Interview and a 1:1 Interview.
Helpful Interview?
Yes |
No
Inappropriate?
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