RCN

  www.rcn.com
  www.rcn.com

RCN Interview Questions

Updated Oct 16, 2014
Updated Oct 16, 2014
6 Interview Reviews

Interview Experience

Interview Experience

66%
16%
16%

Getting an Interview

Getting an Interview

66%

Interview Difficulty

2.5
Average

Interview Difficulty

Hard

Average

Easy

Candidate Interview Reviews

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  1.  

    Customer Satisfaction Technician Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    I applied online. The process took a dayinterviewed at RCN.

    Interview Details

    Applied online, no cover letter or references required up front (references checked after successful interview). Three stage interview, first with three managers, next with head of operations, then head of HR. Everybody was friendly and professional. Managers were very technically proficient, so don't lie...

    Interview Questions
    • Can't remember specific questions, but the hardest were meant to test personal judgement in difficult situations with customers.   Answer Question
    Negotiation Details
    The offer was competitive for a starting position and the benefits were really good, so I didn't try to negotiate.
    Accepted Offer
    Positive Experience
    Average Interview
  2.  

    Direct Sales Representative Interview

    Anonymous Interview Candidate in Easton, PA
    Anonymous Interview Candidate in Easton, PA
    Application Details

    I applied online. The process took 3 daysinterviewed at RCN in February 2012.

    Interview Details

    No real interview.... Basically a cattle call for bodies.

    Interview Questions
    Negotiation Details
    None....
    Accepted Offer
    Neutral Experience
    Easy Interview
  3.  

    Customer Care Advocate Interview

    Anonymous Interview Candidate in Wilkes Barre, PA
    Anonymous Interview Candidate in Wilkes Barre, PA
    Application Details

    I applied online. The process took a weekinterviewed at RCN in May 2011.

    Interview Details

    Interview was pretty consistent with industry standards. First step was a phone interview. This was not very detailed, was just asked a few basic background questions. Got the feeling it was primarily to judge how you talk on the phone. Day of the interview, there were a few of us there for the same time slot. We were brought into a conference room where we were advised of job duties, pay structure, benefit plans, and training requirements. After agreeing that these were acceptable to us, we went on to skills testing. This involved a basic math test, typing test, customer service (common sense) test, data entry test, and finally a mock phone call. After these were passed, we went on to 1:1 interview with a manager. The whole process took under 2 hours. Manager advised upon conclusion of interview that he would recommend me for hire, so that was a definite plus. It was a very relaxed, conversational interview - so despite the cliche, my best advice would be to be yourself. Be professional, yet relaxed. That is really the culture of the company, too. It is the first company I have worked for where 'Have Fun' is part of the mission statement!

    Interview Questions
    • What are three reasons you would call off of work?   View Answer
    Negotiation Details
    There was so negotiating. They tell you your rate of pay, hours, etc. The company does pay a decent wage for the area - above average. The benefits are fair and it is relatively stress free. Also, there are always opportunities here for making more money - commission, bonus, qa incentive, shift differential, holiday, and OT.
    Accepted Offer
    Positive Experience
    Average Interview
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  5.  

    Analyst Interview

    Anonymous Interview Candidate in Washington, DC
    Anonymous Interview Candidate in Washington, DC
    Application Details

    I applied online – interviewed at RCN in February 2011.

    Interview Details

    Interviewers were concise and clear about what they wanted in a candidate. Interviewers asked most questions that were directly related to the posted position. 2 rounds of interviews

    Interview Questions
    Negotiation Details
    Nothing
    Accepted Offer
    Positive Experience
    Average Interview
  6.  

    Sales Interview

    Anonymous Interview Candidate in Chicago, IL
    Anonymous Interview Candidate in Chicago, IL
    Application Details

    The process took 2 weeksinterviewed at RCN in November 2009.

    Interview Details

    I was contacted by HR for the initial phone screening interview. I then met with a panel of marketing and sales executives to discuss my qualifications and learn more about the position. Type of questions including the norm - tell me about your work history; what are your weaknesses/strengths; how do you motivate a team; have you ever had to let go of an employee- how did you do it? The work culture seemed productive and business casual with a strong commitment to overcomming declining sales and less-than motivated staff.

    Interview Questions
    • How will you motivate a disruptive employee who is also not motivated?   Answer Question
    No Offer
    Positive Experience
    Average Interview
  7.  

    Manager Interview

    Anonymous Interview Candidate in Herndon, VA
    Anonymous Interview Candidate in Herndon, VA
    Application Details

    The process took 3 weeksinterviewed at RCN in May 2008.

    Interview Details

    Was actually given a verbal offer and then held over for close to a month calling back to find out if the offer letter had been signed. My advice - Beware of this company - they aren't ready to hire.

    No Offer
    Negative Experience
    Easy Interview

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