REI

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REI Cashier Interview Questions

Updated Oct 7, 2014
Updated Oct 7, 2014
7 Interview Reviews

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Cashier Interview

Anonymous Interview Candidate
Anonymous Interview Candidate
Application Details

I applied online. The process took 4+ weeksinterviewed at REI.

Interview Details

Submitted online resume followed by a phone interview. After the phone interview, eligible applicants are invited to attend a group interview. The group interview is actually enjoyable. Being a somewhat introverted, shy person, I was fearful that my stage fright would get the best of me, but it was very comfortable. They split you up into groups and assign you scenarios to work through with your co-interviewees. Just had the interview today.

Interview Questions
  • Think of a time in which you received unsatisfactory customer service and how you would have handled it better.   Answer Question
No Offer
Positive Experience
Easy Interview

Other Interview Reviews for REI

  1. 1 person found this helpful  

    Cashier Interview

    Anonymous Interview Candidate in Fresno, CA
    Anonymous Interview Candidate in Fresno, CA
    Application Details

    I applied online. The process took 1+ weekinterviewed at REI in August 2013.

    Interview Details

    Applied online and got called in for an in-person interview. Met with two supervisors for the interview. Very easy customer service based questions, nothing at all out of the ordinary. Was called back a few days later for a second interview with one of the sake supervisors and a second new one. Same thing for this one as well.

    They are now doing group interviews at this location instead.

    Interview Questions
    • Nothing challenging at all; explain a time where a customer was irritated and what you did to make them happy, etc.   Answer Question
    Accepted Offer
    Positive Experience
    Easy Interview
  2.  

    Cashier Interview

    Anonymous Interview Candidate in Seattle, WA
    Anonymous Interview Candidate in Seattle, WA
    Application Details

    I applied online. The process took 3 weeksinterviewed at REI in November 2011.

    Interview Details

    I was one of 150 applicants for 15 cashier positions that opened up for holiday sales. I made the first cut to the second round of roughly 50 candidates. The job posting appeared on Craig's List. The instructions were confusing and it was difficult to find the right steps to take to fulfill all the application requirements.

    Interview Questions
    • Why do you want to work here (and not somewhere else)?   Answer Question
    No Offer
    Positive Experience
    Average Interview
  3.  

    Cashier Interview

    Anonymous Interview Candidate in Bozeman, MT
    Anonymous Interview Candidate in Bozeman, MT
    Application Details

    I applied online. The process took 3 weeksinterviewed at REI in July 2011.

    Interview Details

    Apply Online, Phone interview, Group interview

    No Offer
    Neutral Experience
    Easy Interview
  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Interview Review


  5. 2 people found this helpful  

    Cashier Interview

    Anonymous Interview Candidate in Fort Collins, CO
    Anonymous Interview Candidate in Fort Collins, CO
    Application Details

    I applied online. The process took 4 weeksinterviewed at REI in April 2011.

    Interview Details

    I was contacted about a week after I applied online by a store associate and asked some basic screening questions. At the end of the call, she set me up for a group interview about a week later. Maybe it was the store's location in a "progressive" area (read: emphasizing teamwork over competition so no one's precious self esteem is hurt), but the group interview was pretty ridiculous. No direct questions were asked and I felt like I was doing a silly high school group project... Even for a cashier position (the interview included candidates for cashiers and sales associates), they seemed to expect expertise on a range of outdoor sports. That seems to bias it toward people who have money to spend on these things, which doesn't include me. On the plus side, they outlined the company's values clearly and did contact me before the latest date they gave at the interview.

    Interview Questions
    • Give an example of a time you provided excellent customer service.   View Answer
    • Define what customer service means to you.   View Answer
    • Define what REI's mission statement and core values mean to you and how you would incorporate them into your work life.   View Answer
    No Offer
    Negative Experience
    Difficult Interview
  6.  

    Cashier Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    I applied online. The process took a weekinterviewed at REI.

    Interview Details

    Applied online. Phone interview. Group interview. Very laid back and fun atmosphere. Must stand out from the crowd.

    Interview Questions
    No Offer
    Easy Interview
  7. 3 people found this helpful  

    Cashier Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    I applied online. The process took 3 weeksinterviewed at REI in November 2012.

    Interview Details

    Submit your resume and cover letter online and answer a series of questions regarding your knowledge of equipment.

    If you pass the aforementioned part you will then be called. During this phone interview they will ask you why you want to work at REI. Next step, group interview.

    The group interview tests is to see how you interact with others and to test your customer service skills. They do this by a series of exercises.

    Exercise 1: "ice breaker"

    Name, favorite outdoor hobby, why do you want to work at REI.

    Exercise 2: (In groups) what does good customer service mean to you?

    Answers: Friendly--> say hello when people come in the door

    Make sure to be available to the customer. Fast and easy checkout. Knowledgeable, no pressure, sincere.

    Exercise 3: Build your ideal tent in a team

    Exercise 4: sell an item to a customer.

    They want you to talk about it from experience. Read the label

    Interview Questions
    • Selling an item to a customer in an environment that is foreign to how they conduct business   View Answer
    Negotiation Details
    No negotiation
    Accepted Offer
    Positive Experience
    Easy Interview

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