REI Customer Service Specialist Interview Questions & Reviews

Interviewed Aug 2011 in Concord, CA (took 1 week)

I applied online and got a call about a week later from the manager stating they were interested in me and asked a couple questions such as why I wanted to work there, my experience, and availability. I was then told I would be contacted for a group interview in a couple days. The group interview consisted of 10 applicants, myself included, all of whom were very nice and friendly. We introduced ourselves and what our hobbies were. We watched a power point presentation about REI's history then divided into about 4 groups and had to define what customer service meant, what REI's mission statement meant to us, and had to sell a number of REI's products that were laid out on a table to a partner. At the end we summarized what we learned and were told we would hear back within a week. I got a phone call later that night for a 1:1 interview w/ both supervisors who were very friendly and asked basic questions such as why I wanted to work there, what I would do about and upset customer, my experience, if I'm comfortable selling memberships, etc. I received another phone call 4 days later from the manager offering me the position which I happily accepted