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REI Interview Questions

Updated Jan 15, 2015
Updated Jan 15, 2015
158 Interview Reviews

Interview Experience

Interview Experience

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Getting an Interview

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Candidate Interview Reviews

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  1. 4 people found this helpful  

    Senior Software Engineer Interview

    Anonymous Interview Candidate in Kent, WA
    Anonymous Interview Candidate in Kent, WA
    Application Details

    I applied through a recruiter – interviewed at REI.

    Interview Details

    I had a great interview with the hiring manager. He then had me do a phone screen with the lead dev. to be sure it was a good fit. The woman gave me a bad review and said I did not answer the questions fully. She had a very thick accent and did not seem to understand some of my responses. When I asked her to rephrase or repeat a question, she seemed annoyed. I attempted to ask a few questions at the end of the interview and she said, "this interview is over, I do not have time to answer your questions, I am the one to ask questions." Honestly, I have no idea what goes on over there, maybe the manager was on vacation. This lady clearly didn't get how interviews work, that it's a 2 way street. Despite the great rapport with the manager, knowing I would have to deal with this lady on a daily basis made this an easy choice for me. I just can't imagine why they would have someone like this as part of the screening process. I learned nothing more about the job or company from her. It was just a very odd experience.

    Interview Questions
    • None, the person seemed like she was interviewing me for the wrong job.   Answer Question
    Reasons for Declining

    I had so much trouble on the phone with the lead dev, I could not imagine having to work with her on a daily basis. I told the hiring manager my reason. It's too bad, as it seemed like it would have been a good opportunity, but it was not worth 40+ hours of dealing with that lady.

    Declined Offer
    Negative Experience
  2.  

    Sales Specialist Interview

    Anonymous Interview Candidate in College Park, MD
    Anonymous Interview Candidate in College Park, MD
    Application Details

    I applied online – interviewed at REI.

    Interview Details

    Group Interview: Very relaxed, snappy casual attire was appropriate. There were about 20 people in my group, 11 ended up hired. We started with a powerpoint introducing us to the company, then had a few minutes to get to know a neighbor and introduce them to the group. They broke us up into 4 smaller groups for a few activities, ie. sell this [insert product of our choosing] as a group and present to everyone what you think makes up excellent customer service. Really they are just seeking out relaxed, fun, outdoorsy people to join their team. It's all about the company culture with REI!

    Interview Questions
    Negotiation Details
    No negotiation.
    Accepted Offer
    Positive Experience
    Easy Interview
  3. 1 person found this helpful  

    Sales Lead Interview

    Anonymous Interview Candidate in Eugene, OR
    Anonymous Interview Candidate in Eugene, OR
    Application Details

    I applied through other source. The process took 1+ weekinterviewed at REI in September 2014.

    Interview Details

    I applied online for this position when I saw an opening. I did not hear anything from REI until a few days later, and not until after I had gone into the store with my resume to introduce myself. I met a sales manager there, and he said they would give me a call, maybe the following week. The store manager called me within two hours of my visit to complete a phone interview, and scheduled an in-person interview right away. My in-person interview was with two managers, not in a group setting. The interview was pretty easy and conversational, and the managers were both very pleasant. They asked a lot of questions off of an interview form of sorts, but most of their questions ended up being follow-up questions to my answers. They advised they were wrapping up interviews that day, and that I would likely hear from them by the end of the week. I got a call two days later with a job offer.

    Interview Questions
    Negotiation Details
    The first thing mentioned in both interviews was the starting pay. I suspect this is because of the retail environment, in which many corporate stores do not have the flexibility to negotiate. As such, I did not negotiate and I find the starting pay (along with benefits) to be quite satisfactory.
    Accepted Offer
    Positive Experience
    Easy Interview
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  5.  

    Sales Specialist Interview

    Anonymous Interview Candidate in Englewood, CO
    Anonymous Interview Candidate in Englewood, CO
    Application Details

    I applied online. The process took 2+ weeksinterviewed at REI in September 2014.

    Interview Details

    I applied online and got a call about 3 days later (I applied over labor day weekend, and was called the day after labor day). During the phone call, they asked some basic qualifying questions like availibility on a weekly basis, availibility for training, discussed postitions and pay and then set up an in-person interview.

    The interview happened about 9 days later because of my availibility. The interview was pretty easy, I was interviewed by two people (one was training to be a manager), they asked questions like do you have experiance working in a team and if so please explain, tell us about a time you had to calm down an angry customer and what was the end result. Then, they asked basic questions about the REI memberships, and continued on about placement in store (cashier, Action Sports, stocking, etc.)

    Then about 6 days later, I got a call from them but missed it because I was in class and they left a message saying something about try to call back before 5 but if not we will call you next week, so I thought I got it. When I got ahold of them they told me that my availibilty was the only thing keeping me from getting hired, but that they would like to keep in touch if they have other openings down the road. They even offered to be a reference for me if I applied to a different REI, which I thought was super respectable.

    Interview Questions
    • Have you ever had to calm down an angry customer and if so, how did it end?   View Answer
    No Offer
    Positive Experience
    Easy Interview
  6.  

    Sales Specialist Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    I applied online. The process took 2+ weeksinterviewed at REI in September 2014.

    Interview Details

    Applied for open positions via rei.com in the Chicago area. Received a call from a Sales Manager at the Lincoln Park location--the manager who is the supervisor of the department I now work in. The initial phone interview went well, including standard questions ranging from details about my past experience and my ideas about good customer service. We also discussed my hobbies and interests and I was given an opportunity to ask preliminary questions about the position and the company.

    I was told then on the phone during this conversation that I was invited to a hiring seminar. Two weeks later, this seminar took place. It was essentially a group interview (a group of roughly 12 individuals) that included presentations by the store's management team, including the Store Manager, followed by 15-20 minute individual interviews with another Sales Manager and a Sales Lead. This individual interview was comfortable and straightforward and I felt that I was given ample opportunity to learn about the store and the company.

    Less than a week later, I received a phone call from the manager with whom I had originally spoken on the phone and was informed that I was a new REI employee and would begin less than two weeks hence. A very positive experience from beginning to end.

    Interview Questions
    • What's the one piece of gear you can't leave the house without?   Answer Question
    Negotiation Details
    Very little negotiation at this phase.
    Accepted Offer
    Positive Experience
    Average Interview
  7.  

    Customer Service Representative Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Interview Details

    I went into the downtown Seattle location and asked if they were hiring and they said yes and also informed me that there were regular interview sessions weekly. This was a group interview and all I had to do was show up at one of the weekly sessions. There was no internet application to fill out. When I showed up to the interview, there were easily 100 people there in their big conference room. There was a general introduction where each person was asked to stand and tell everyone their name and one interesting fact about yourself that you think others might find interesting or unique. Then, we broke into groups and were given the assignment to find the best way to sell an item to a customer. After having been given some time to think about how to do that, each group did a role play in front of the rest of the other interviewees. It was actually a pretty fun experience. Then, a manager came around to each of the groups to talk to us and take notes about us.

    Interview Questions
    • The most difficult and unexpected task was getting up and speaking and role-playing in front of the rest of the interviewees, but all of the other people were very nice and positive and it made the experience fun despite that little bit of anxiety and awkwardness. I didn't really know what one interesting thing to say about myself when it came my turn to do so, but I did find something   View Answer
    Accepted Offer
    Positive Experience
    Easy Interview
  8.  

    Sales Associate Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    I applied through other source. The process took a weekinterviewed at REI.

    Interview Details

    I filled out an application online and thought I was applying for a specific job, but when I stopped into the store to inquire about positions, management said they were always looking for general help. I said I filled out an application online and handed them a printed resume. I was e-mailed a link to an additional application and then scheduled for an interview within a few days. It was a fairly quick process.

    Interview Questions
    Accepted Offer
    Positive Experience
    Average Interview
  9. 2 people found this helpful  

    Sales Specialist Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    I applied online. The process took 1+ weekinterviewed at REI.

    Interview Details

    Definitely the weirdest interview I've ever been to. I got an invitation to what I thought was an information session with an interview afterwards, only to find it was in fact a "group interview". Haven't done one of these before? Here's a quick overview: you sit theater-style and watch a Powerpoint on the company. The chairs are moved and everyone is broken into groups. Each group/pair is asked a series of questions regarding sales, customer service, etc. while the store management observes. I can't really get across how awkward and uncomfortable this is. The supervisors/managers circle you like sharks with notepads and exchange hushed conversations about......who knows what (your teeth? that shirt you wore? the way you talked up a tent?). The whole thing took probably two hours but felt like at least eight.

    Interview Questions
    • "Think of your ideal piece of camping gear and try to sell it to your partner."   Answer Question
    Accepted Offer
    Negative Experience
    Average Interview
  10. 2 people found this helpful  

    Assistant Store Manager Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    I applied online. The process took 3 weeksinterviewed at REI.

    Interview Details

    I was contacted by a recruiter and had a half hour phone interview with her. A few weeks later, I had a phone interview with the store manager. This is for a new store and I never met the store manager.

    Interview Questions
    • The store manager asked what I do with my time off.   View Answer
    No Offer
    Negative Experience
    Average Interview
  11.  

    Sales Specialist - Soft Goods Interview

    Anonymous Interview Candidate in Austin, TX
    Anonymous Interview Candidate in Austin, TX
    Application Details

    I applied online. The process took 1+ weekinterviewed at REI in August 2014.

    Interview Details

    The whole hiring and interview process is very laid back, much like the company itself. I applied through the website by dropping a resume and answering a few questions about my availability. They were currently hiring at the time so I was contacted the next day over the phone for a brief phone interview. As I recall, they just asked basic questions about my availability, what area of the store interested me most, whether I personally shopped at REI, etc. I doubt anyone was weeded out at this stage. They offered me a chance to come the next week for a group interview.

    The group interview was not like a typical one where you have to compete with each other for speaking time - overall it felt more like a focus group. We sat in a circle and for the first question we just went around the room introducing ourselves, explaining what aspect of the outdoors interested us, and whether or not we had any previous experience in the industry (either in retail sales or otherwise in the outdoor industry). Then we paired up with the person next to us and had to pick an item to sell to our partner (and vice versa). After taking turns doing that, we got back together in the circle and we had to take turns selling our *partner's* item to the rest of the group (i.e., you had to have paid attention to details, even if you had no idea what the gear did prior to them selling it to you). Next, we broke off into 3 groups of about 4 people and went to separate rooms. The interviewer then asked the group as a whole several questions, but with only a few other people in the room it wasn't a challenge to get speaking time. I think they asked something like "What does good service look like to you?" and "How would you describe the experience of shopping at REI?". Finally they gave each of us a scenario to work through, all of which were pretty simple. It would be something like "You're helping someone pick out a tent, but you see someone looking for help in the department next to yours, and you just got paged about a phone call on line 1. What do you do?" (If you can't come up with something to say to that, don't work in retail...)

    This took place on a Wednesday and as I recall they called us the next Friday with our results.

    Interview Questions
    • All pretty typical questions - the only surprising one was when we had to sell a product that someone else had just sold to us. Requires you to focus quite a bit, as the item they sold you may be something you previously knew nothing about.   View Answer
    Negotiation Details
    They told us the offer was for 10 an hour, and I didn't attempt to negotiate. There were way more experienced people hired alongside me, so I didn't feel that I had any bargaining power.
    Accepted Offer
    Positive Experience
    Easy Interview

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