I applied in-person and the process took 1 week - interviewed at REI.
Interview Details – The interview was relatively easy, but formal for retail. There was an initial phone interview and then an in-person interview. They asked questions evaluating outdoor experience, leadership skills, and previous retail experience.
Interview Question – What is the accomplishment that you are most proud of? Answer Question
I applied in-person and the process took 2 weeks - interviewed at REI.
Interview Details –
Apply online. April and October are the best times to apply, they will be preparing for Summer season in April and Winter in October. Contact the store, ask for the department supervisor, the store manager is not directly involved with hiring.
If applying directly to the shop technician position, stop by the store and introduce yourself to the existing shop team. BE SURE TO MAKE A POSITIVE IMPRESSION ON THE EXISTING SHOP TECHS, they will be very persuasive in endorsing or condemning you with the hiring supervisor. There will only be one interview.
Interview Question – Have you ever had to support an unpopular management decision, what was it and how did you navigate negative feedback from your peers and employees? Answer Question
Negotiation Details – Starting hourly rate was negotiable between $16-$18.50/hour.
I applied through an employee referral and the process took 5 days - interviewed at REI.
Interview Details –
In person interview
Interview Question – The questions are straight forward and what you would expect from an outdoor retailer. View Answer
Negotiation Details – Say yes, it's a wonderful place to work.
I applied in-person and the process took 2 weeks - interviewed at REI in November 2012.
Interview Details – Group interview first, usually wants to make sure you know the hours, flexibility, if you are friendly and outgoing. The more available you are, the more hours you get. It all really comes down to memberships though, if you sell them you get good shifts, if not then don't expect the hours you want. It helps if you smile, are patient and work well on busy days. Don't say you want to work there because you love shopping at REI, that's a quick way to not getting a follow up interview.
Interview Question – Specific incident when you went above and beyond for a customer. Not really that hard just remember to be specific, nothing vague. I didn't own a car when I applied and was asked the first thing I would buy. Told them a bike to commute to work with which fits in with their culture. Answer Question
Negotiation Details – None
I applied online and the process took 2 weeks - interviewed at REI in November 2012.
Interview Details –
I applied for the Site Merchant role online through LinkedIn, and was contacted fairly quickly by the REI HR Recruiter. Initial phone screen was informative - she was very forthcoming about the culture, salary, etc and the direct questions I had about the position she was able to research and return to me via email.
I was scheduled for a half day of interviews shortly thereafter, as I was told they needed to hire for the position quickly and wanted to get their finalists in, interviewed, and a decision made in the next week to 10 days.
The in-person interviews went well; a very engaging, interesting and diverse group of people obviously passionate about what they do. The campus, though not on any public transpo route, is beautiful.
I was very interested in the position, and expressed that both in person and in follow up cards to thank them for their time.
Then I heard.....nothing. I reached back out to the HR Recruiter to see if there were any additional questions or issues I could address, and got no response. Frankly - it was the height of rudeness to not at least contact your finalist candidates and tell them you had moved on with someone else - which obviously I assume they did.
Interview Question – I didn't actually find any of the questions difficult - all were within the job scope - particularly if you have several years of experience. Answer Question
Very Difficult Interview
I applied online and the process took 4+ weeks - interviewed at REI.
Interview Details –
Group interview: General speech/ppt presentation, groups changed after first question, 3 questions you work on as a group, then closing remarks and questions. Staff circles interviewees with clipboards while groups interact.
Fruit, candy, and off-brand water served, but placed on the floor in center of a stock room. No one would touch it. Approx. 10-15 people total. <5 female.
Interview Question –
Pick one of our core values & describe what it means to you.
What is the difference between good and great customer service?
What is important about the REI co-op to you? Answer Question
I applied in-person and the process took 2 weeks - interviewed at REI in October 2012.
Interview Details –
Group Interview- Don't Do It. "Authenticity, integrity, team-work, quality", etc., their mantra words, do not apply to these contrived, phony, competitive, and Lufwasse-ish, dogmatism-laced "group interviews."
If you have a heart, or know anything about right-livelihood and caring about others you will stay clear of this organization. Corporatocracy.
The group of 13 interviewees are split into mini-groups to collaborate on the question,
"What does great customer service look like to you?"
The Observers will be moving around the room, sitting next to you, then getting up to move to another spot.
One guy in my mini-group was a return interviewee (one of four others). He was quite wiley,
and had a prepared little sermon ready when the Reviewers sat next to us.
The other return-interviewees were working it hard; identifying others' comments before adding their own, having pre-set responses, a mini-"passion" bio, or emphasizing the key words in the mission statement in their discussions.
Their behavior came across as quite rehearsed, but the Observers were eating it up.
There was obvious competitive energy, yet on the surface everyone was acting relaxed and cooperative.
The saying, "would throw someone under the bus if they could get the job," came to mind.
Reason for Declining – I'm not a zombie.
I applied online and the process took 2 weeks - interviewed at REI in September 2012.
Interview Details – I applied online on the REI website where openings were listed and was referred by my brother, who works for the company. My application was accepted and I was then invited to a group interview which was very dynamic. It included an introduction to the company led by store management and a series of group exercises to dissect the core values of the company and focused heavily on customer service. The whole process was overlooked by store management and select employees of the store. After our performance and interactions were analyzed, the store called me on the phone offering the job. I came into the store, accepted the job formally and filled out paperwork.
Interview Question – What does great customer service look like? View Answer
I applied online and the process took 4+ weeks - interviewed at REI in September 2012.
Interview Details – Several interviews....first phone interview. Second, availability interview, Skills assessment online, one on one interview, reference checks, and then offer of employment.
Negotiation Details – No negotiation, set hourly wage.
I applied in-person and the process took a day - interviewed at REI in September 2012.
Interview Details –
Interviews are usually done when the person is dropping off a Resume, if the person has the initiative to seek out and shake the hand of a floor manager ( maybe hold a coherent conversation) it is a good start and your resume will likely find its way into the "Hirieable" stack.
They take that Hireable stack and hire batches of people. These groups get trained on floor basics.
After 3 weeks the weak ones crumble like sand castles in the hot sun of the dessert we call retail.
Those that are left are molded by their grizzled department veterans into one of 3 molds:
1. Bushman (wo) of the wilds.This person is set on the path of gaining personal experience with all gear and will in time have personal stories to describe their best usage.
2. An eccentric. This person was a stock trader or a lawyer who stopped caring about being competitive and just wants to go out in nature and have fun. These employees are aloof and can be found near the specialty goods and have early adopter knowledge.
3. The cashier/ The Face. These employees are the college kids who have all their teeth and little outdoor knowledge. Also a place for management to go and help out. What they lack in substance these employees make up for in the ability to push buttons. Cashiers have the highest starting pay rate in the store.
Interview Question – How do yo outfit someone for adventure? View Answer
Negotiation Details – Retail does not negotiate.
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