Rackspace Interview Questions & Reviews
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Updated Feb 8, 2012 – Interview questions and reviews posted anonymously by interview candidates.
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Difficulty Rating [?] Based on 59 ratings 
“Difficult” Interview
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Interview Experience [?] Based on 59 ratings
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| 1–10 of 59 Rackspace Interviews | Sort by |
Service Account Manager at Rackspace
Posted Feb 8, 2012
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2.0
Easy Interview
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Overall Negative Experience
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Interviewed and No Offer
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Interviewed Jan 2012 in London, England (United Kingdom) (took 2 days)
Impression about job:
A Service Manager job at Rackspace is not really SDM job. It is more of a customer engagement job and here are the reasons why.
I prepared the interview keeping in my mind that it is for a SDM level job with reasonable financial responisbility. However during the course of the interview Rackspace has no set processes for Incident, Change, Problem or even a proper Service Desk which is aligned to ITIL. There is no financial exposure or decision making involved or any function of bid management as it should exist. You can not influence the financials for your decision making or contract renewal, they are pre set.
Impression about the people interviewing:
Unfortunately the people interviewing me had little experience of Bid Management, Supplier Management and other Service Related Disciplines which would exist in other Outsourcing companies and this was evident from the way questions went. With all due respect when there is no specific tailored service to manage why would you need expensive Service Managers? All you need is good Incident Manager and a people manager to manage them, you don't need a whole team of SDMs. During the interview at points it was evident that the people who could be managing me tomorrow might not be the best for the job as they lacked the experience in Financials, ITIL practical implementation experience, Supplier Management, Actual tailored contract negotiation etc.
Interview itself:
The people who were interviewing me did not seem prepared. The research on my background could have been better. The questions were not challenging enough for such a role, which hints that they are not experienced enough and don't have the breadth and depth knowledge for such a role. I had two face to face interviews and there was no distinction as to what was the purpose of two interviews when the areas and questions covered in both were the same. Normally in circumstances where there are more than one interviews there is a clear purpose of both, this was not apparant. Hence there there didn't seem to be any proper preperation done.
Tips for other people interviewing:
1. Prepare on questions where you delivered Service Improvement for customer. (Important)
2. Know Rackspace's business, both past and future. (V Important)
3. Customer satisfaction. (Very Important)
4. Your own personal development.
Good Points:
People seemed very friendly.
Since the company is growing at a large scale in a growth sector, the chances of progression and many, it was evident from the fact that people intervewing me were promoted quickly.
I didn't hear anything back from them and didn't bother going back as I realised that this job would be a step back for me.
Interview Questions
Other Details
I Applied Online and the interview consisted of a 1:1 Interview and a Group/Panel Interview.
Helpful Interview?
Yes |
No
Inappropriate?
Linux Systems Administrator at Rackspace
Posted Jan 28, 2012
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5.0
Very Difficult Interview
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Overall Positive Experience
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Received and Accepted Offer
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Interviewed Dec 2011 in San Antonio, TX (took 2 weeks)
I applied online then received an email from my recruiter to schedule a phone interview. I had about 5 interviews total :
- Initial screening : Personality, background and basic Linux questions (ports, regexp, commands), the recruiter was clearly reading from a paper to match the answers! The interviewer was very friendly and told me that I passed to round 2 right after we were done.
- Technical break-fix interview : Slightly more in-depth interview with people who will be on my shift, I was given ssh access to a VM in a somewhat broken state that I had to fix and perform a number of admin tasks on. The interview lasted about an hour and was with two rackers. They also had some personality type questions for me.
- Last round : They flew me down to San Antonio to have 3 sets of interviews, 1 hour each, in one day. I also met with the two rackers who interviewed me last time! During the in-house interview, sometimes, we would get distracted by the music and dancing of other coworkers. Some of them were in the middle of a paper rolls battle behind their cubes, it was very amusing to watch!
The hole process was quite engaging and I had a good time and met some very awesome and friendly people. I could see they were happy to be at work!
Two weeks after the last interview, I received an offer from my recruiter.
Interview Questions
Negotiation Details
Didn't negotiate, I was fine with the entry level salary and the relocation assistance provided.
Other Details
I Applied Online and the interview consisted of a Phone Interview, a 1:1 Interview, a Group/Panel Interview, a Skills Test and a Background Check.
More Rackspace Linux Systems Administrator Interviews
Helpful Interview?
Yes |
No
Inappropriate?
Data Center Operations Manager at Rackspace
Posted Jan 27, 2012
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3.0
Average Interview
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Overall Negative Experience
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Interviewed and No Offer
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Interviewed Jan 2012 in Grapevine, TX (took 7 weeks)
Applied for position online, was contacted the next day to schedule a phone interview with HR. The HR rep was out on vacation, so I waited 10 days to talk with them.
After that 30 min phone call that was just over my background experiences, quickly set-up with a 1:1 interview with the Director. Simple questions about how to handle various management challenges and personal management style. Feed back was provided 2 days after that and was told I would be contacted in a week to schedule in person panel interview. Turns out it was 2 weeks before they scheduled the interview, which was then scheduled 2 weeks after that.
They flew me in for panel interview was 4 x1 hour interviews with 2 or 3 people each. I left at 3:45AM ET, and layovers later my interview was at 12:00PM. I found this odd as there is a direct flight that leaves with no layover, that was cheaper than the flight they booked me on. Met with a total of 9 people. The questions were all pre-selected and there was little deviation, everyone read from a script and it was poorly executed. Group 2 and 3 were reversed, but apparently they were not told this so they asked the same questions. When I advised this they then attempted to go free-form, but still asked the same questions from the script.
HR and the panel advised I would be contacted with the results of the interview in 2 to 5 days. HR did not return any calls or emails, no offer and no letter advising that I was not selected. Very unprofessional behavior for a firm interviewing management candidates. I am glad I was not selected, as this final "silent" treatment is indicative of the company's culture and how they do not truly value people.
Interview Questions
Other Details
I Applied Online and the interview consisted of a Phone Interview, a 1:1 Interview, a Group/Panel Interview and a Background Check.
Helpful Interview?
Yes |
No
Inappropriate?
Sales Representative at Rackspace
Posted Jan 26, 2012
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3.0
Average Interview
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Overall Negative Experience
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Interviewed and No Offer
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Interviewed Dec 2011 (took 2 weeks)
Initial phone screening and arrangement by the recruiter of follow-up interviews went smoothly. Follow up interviews poorly organized and executed by the hiring managers. I received no feedback or follow up from anyone afterward despite emailing and calling the recruiter.
Interview Questions
Other Details
The interview consisted of a Phone Interview and a Group/Panel Interview.
Helpful Interview?
Yes |
No
Inappropriate?
QA Manager at Rackspace
Posted Jan 26, 2012
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4.0
Difficult Interview
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Overall Neutral Experience
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Interviewed and No Offer
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Interviewed Oct 2011 (took 2 weeks)
The onsite interview was tiring because it was with 8 different people. I was exhausted after the interview.
Some of the questions were very technical. Brush up your technical knowledge before the onsite interview.
Interview Questions
Other Details
I Applied Online and the interview consisted of a Phone Interview and a 1:1 Interview.
Helpful Interview?
Yes |
No
Inappropriate?
Systems Engineer at Rackspace
Posted Dec 31, 2011
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3.0
Average Interview
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Overall Neutral Experience
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Interviewed and No Offer
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Interviewed Nov 2011 in San Antonio, TX (took 2 weeks)
Applied on the terrible HR website. Contacted by email for phone interview. Interviewer was late without warning (and rescheduled a later interview without informing me) but what contact I had was positive enough. Moved on to a 1:1 phone interview/screening with a technical staff member. Discussion was comfortable and amicable, similar enough to any conversation of mutual (professional) interests I'd have with a coworker.
Scheduled a 4-hour multi-person series of interviews for a later date, but I later cancelled as I decided not to pursue the position further at the time.
Interview Questions
Other Details
I Applied Online and the interview consisted of a Phone Interview and a Skills Test.
Helpful Interview?
Yes |
No
Inappropriate?
Linux Engineer III at Rackspace
Posted Dec 22, 2011
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3.0
Average Interview
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Overall Positive Experience
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Interviewed and No Offer
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Interviewed Dec 2011 in Austin, TX (took 3 months)
I applied for the role in late September and finally heard back nearly three months later. Once I did hear back from the internal recruiter, however, a phone screen was set up very quickly. A lead engineer contacted me at home and was courteous and professional. The technical questions were not overly difficult, but I wasn't expecting to be asked about load balancer configuration or database query troubleshooting. The successful candidate will need to be extremely well-rounded. It was fairly clear less than halfway through the hour-long phone call that I didn't have the technical breadth they were looking for, but the caller was thorough and polite. I heard back from the recruiter the very next day.
Interview Questions
Other Details
I Applied Online and the interview consisted of a Phone Interview.
Helpful Interview?
Yes |
No
Inappropriate?
Windows Systems Administrator III at Rackspace
Posted Dec 9, 2011 — 1 of 1 people found this helpful
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5.0
Very Difficult Interview
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Overall Positive Experience
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Received and Accepted Offer
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Interviewed Oct 2011 (took 2 weeks)
Interview at Rackspace was one of the most enjoyable interviews of my professional career. After a phone screening, I was set up with a panel interview comprising of 2 team leads first, and then a group for 3 engineers. Each session lasted for more than an hour. The questions can be categorized under following categories:
1) Technical
2) Team fit and workability/ work ethic
3) Personal philosophy (believe it or not!) :)
Before you go for the interview, make sure you read up on the culture @ Rackspace. That can be a deal breaker! Visit Rackspace talent website and spend some time on it.
Interview Questions
Other Details
The interview consisted of a Phone Interview, a 1:1 Interview and a Group/Panel Interview.
Helpful Interview?
Yes |
No
Inappropriate?
Infrastructure Manager at Rackspace
Posted Dec 12, 2011
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3.0
Average Interview
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Overall Negative Experience
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Interviewed and No Offer
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Interviewed Nov 2011 in San Antonio, TX (took 2 weeks)
Very unprofessional. Fire alarm went off during phone interview. Called me back from cell phone outside. Cell phone lost connection numerous times. I couldn't hear half the questions with the background noise, wind, laughing, etc. I tried to persuade to call from land phone, but said he didn't have time. Overall, waste of my time and left a very negative picture of Rackspace.
Interview Questions
Other Details
I Applied Online and the interview consisted of a Phone Interview.
Helpful Interview?
Yes |
No
Inappropriate?
Network Security Administrative I at Rackspace
Posted Dec 3, 2011 — 1 of 1 people found this helpful
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5.0
Very Difficult Interview
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Overall Positive Experience
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Received and Accepted Offer
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Interviewed Dec 2011 in San Antonio, TX (took 3 weeks)
Started off with a HR quick test interview, based on some technical questions such as port nos., security appliances, etc., Then, got scheduled for a next round by the Team lead, who concentrated on deep technical aspects such as VPN etc., Then after, they flew me down to Texas for a group panel interview, the hospitability was excellent. Interview was for a couple of hours concentrating deep into the scenario based questions both technical and cultural topics. I hope i did 80% well. The next day i was offered a position.
Interview Questions
Negotiation Details
It was quite straightforward, as they offered me $58 k. I was completely fine with the entry level salary, so did not negotiate further because i didnt want to lose the company as well the benefits being provided.
Other Details
I got the interview through a College or University and the interview consisted of a Phone Interview, a Group/Panel Interview, an IQ/Intelligence Test and a Skills Test.
More Rackspace Network Security Administrative I Interviews
Helpful Interview?
Yes |
No
Inappropriate?
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