Rackspace Interview Questions & Reviews in London, UK Area
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Updated May 27, 2012 – Interview questions and reviews posted anonymously by interview candidates.
Ratings are reflective of location and job title.
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Difficulty Rating [?] Based on 5 ratings 
“Average” Interview
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Interview Experience [?] Based on 5 ratings
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| 1–5 of 5 Rackspace Interviews | Sort by |
Virtualisation Engineer L2 at Rackspace
Posted May 27, 2012
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4.0
Difficult Interview
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Overall Positive Experience
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Received and Accepted Offer
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Interviewed Apr 2012 in Hayes, Bromley, Greater London, London, England (United Kingdom) (took 3 days)
1st interview was a quick phone call with a small screening process just to take some knowledge of the candidate, it was a quick and fun calm conversation.
2nd interview was a longer one with three more people in the call consisting of big pack of technical questions with some space to talk about it and some problems to solve (it was a 1h30/2h call).
3rd and 4th interviews were in the same day, one in the morning regarding team fit and rackspace fit, the 4th was a webex interview with an environment with some problems to solve.
Interview Questions
Other Details
I Applied Online and the interview consisted of a Phone Interview, a 1:1 Interview, a Group/Panel Interview, a Skills Test and a Personality Test.
Helpful Interview?
Yes |
No
Inappropriate?
Service Account Manager at Rackspace
Posted Feb 8, 2012
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2.0
Easy Interview
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Overall Negative Experience
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Interviewed and No Offer
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Interviewed Jan 2012 in London, England (United Kingdom) (took 2 days)
Impression about job:
A Service Manager job at Rackspace is not really SDM job. It is more of a customer engagement job and here are the reasons why.
I prepared the interview keeping in my mind that it is for a SDM level job with reasonable financial responisbility. However during the course of the interview Rackspace has no set processes for Incident, Change, Problem or even a proper Service Desk which is aligned to ITIL. There is no financial exposure or decision making involved or any function of bid management as it should exist. You can not influence the financials for your decision making or contract renewal, they are pre set.
Impression about the people interviewing:
Unfortunately the people interviewing me had little experience of Bid Management, Supplier Management and other Service Related Disciplines which would exist in other Outsourcing companies and this was evident from the way questions went. With all due respect when there is no specific tailored service to manage why would you need expensive Service Managers? All you need is good Incident Manager and a people manager to manage them, you don't need a whole team of SDMs. During the interview at points it was evident that the people who could be managing me tomorrow might not be the best for the job as they lacked the experience in Financials, ITIL practical implementation experience, Supplier Management, Actual tailored contract negotiation etc.
Interview itself:
The people who were interviewing me did not seem prepared. The research on my background could have been better. The questions were not challenging enough for such a role, which hints that they are not experienced enough and don't have the breadth and depth knowledge for such a role. I had two face to face interviews and there was no distinction as to what was the purpose of two interviews when the areas and questions covered in both were the same. Normally in circumstances where there are more than one interviews there is a clear purpose of both, this was not apparant. Hence there there didn't seem to be any proper preperation done.
Tips for other people interviewing:
1. Prepare on questions where you delivered Service Improvement for customer. (Important)
2. Know Rackspace's business, both past and future. (V Important)
3. Customer satisfaction. (Very Important)
4. Your own personal development.
Good Points:
People seemed very friendly.
Since the company is growing at a large scale in a growth sector, the chances of progression and many, it was evident from the fact that people intervewing me were promoted quickly.
I didn't hear anything back from them and didn't bother going back as I realised that this job would be a step back for me.
Interview Questions
Other Details
I Applied Online and the interview consisted of a 1:1 Interview and a Group/Panel Interview.
Helpful Interview?
Yes |
No
Inappropriate?
Intensive Linux Administrator at Rackspace
Posted Sep 14, 2010
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3.0
Average Interview
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Overall Positive Experience
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Interviewed and No Offer
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Interviewed Sep 2010 in London, England (United Kingdom) (took 4+ weeks)
I was found by an external recruiter. After talking to him, I was interviewed by phone by someone in rackspace's recruitment team, discussing general issues about the job itself and my current status.
Afterwards, I was set up to do a technical phone skill test and I was asked about 50 technical questions about Linux, networks and RHEL.
Then I was invited to join rackspace's recruitment day, where I would be evaluated along with other candidates.
The day was divided to several sessions.
At first we were asked to introduce ourselves, then we were instructed to discuss among ourselves whether Linux is better than windows and in what way. That was actually a personality test, aiming in showing how each candidate argues his point of view.
Then we were tasked to solve a problem. We were supposed to be stranded on a cold mountain top after a plane crash, and all we had were 10 objects. How would be prioritized the objects in 10 minutes? This would be a decision where all of the candidates should agree to, so this was a teamwork test.
Finally, there was a 20 minutes personal interview, a 30 minutes lab-based skill test and a written technical test.
There was also a small essay test, where we would need to write down possible answers to clients for specific problems initiated by ourselves or rackspace itself. That would test the ability to accurately and truthful explain some technical situations.
All in all, the interview experience was wonderful. Everyone seemed like striving to make us feel comfortable. The whole environment seemed very relaxed and playful. We were offered coffee, food and a tour around the premises.
Definitely the best interview process I've been so far.
Interview Questions
You still have client B on the phone. What do you do?
Other Details
I got the interview through a Recruiter and the interview consisted of a Phone Interview, a 1:1 Interview, a Skills Test and a Personality Test.
Helpful Interview?
Yes |
No
Inappropriate?
Windows Systems Administrator I at Rackspace
Posted Aug 19, 2010
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4.0
Difficult Interview
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Overall Neutral Experience
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Interviewed and No Offer
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Interviewed Jun 2010 in London, England (United Kingdom) (took a day)
Overall the interviewer started with general questions such as salary, why Rackspace, previous work and moved onto a 50 question technical interview which lasted about 50 minutes on the phone. The interviewer was not a tech person and all my answers were matched to a list of answers that the interviewer had.
Interview Questions
Other Details
I got the interview through an Employee Referral and the interview consisted of a Phone Interview and a Skills Test.
Helpful Interview?
Yes |
No
Inappropriate?
Role at Rackspace
Posted Jul 1, 2010 — 0 of 1 people found this helpful
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3.0
Average Interview
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Overall Neutral Experience
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Received and Accepted Offer
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Interviewed Sep 2009 in London, England (United Kingdom) (took 1+ week)
This was an internal interview.
Negotiation Details
Negotiations for internal moves are limited more than external hires.
Other Details
The interview consisted of a 1:1 Interview.
Helpful Interview?
Yes |
No
Inappropriate?
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