I applied through a recruiter and the process took 1+ week - interviewed at Rackspace in April 2013.
Interview Details – Recruiting and the interview coordination was incredibly professional and candidate friendly. Communication was top notch from initial travel arrangements to follow up. The entire staff was polite and cordial. They were very accommodating and shared a high level of detail about the process before my arrival. I was pretty calm based on the information that they provided up front, as there weren't any surprises.
Interview Question – What would I do to make Rackspace a better place? View Answer
Negotiation Details – The process was pretty straight forward. I had already done my homework to calculate the decrease in cost-of-living and weight that against my situation. The recruiter was straight forward and let me know there wasn't much 'wiggle' room, but they did make a concession and meet my request half way. I was very pleased. My advice is to be careful with the amount of the 'ask'. Ask a tad high, knowing they will come down a bit.
I applied online and the process took 4+ weeks - interviewed at Rackspace in December 2013.
Interview Details – I applied online and was contacted by a recruiter for a phone interview. After that phone interview, they send you an Excel test which tests you on some advanced Excel functions. After passing that, I was setup for a onsite interview. I reached Rackspace at 9:50 AM for a 10 AM interview. The original room that was assigned for the interview was already occupied and was not expected to be free. So I and the hiring manager walked around that building for nearly 7 minutes before we could find a temporary room.
After a one minute introduction by the manager interviewing me, he straight away started asking me all sorts of logical questions. If I came up with an answer, he would also question my answer and try to make me second guess it. Then after 10 minutes, we were interrupted as the temporary room was assigned to another meeting. Then collected my files and once again walked around that building for 4 minutes before we could find another room. Then once again logical and probability questions were asked. The manager was extremely unfriendly, downright rude and had no respect for my opinions and answers. I felt like he was always trying to trip me up with his follow-up questions.
Next, that second temporary room was booked for a meeting by another party, so once again we were interrupted and had to again walk around for 4 minutes before we found a third interview room. Once again the barrage of logical questions started. After a few minutes another manager joined. He asked me maybe one or two questions, that too the same ones that the previous manager asked. The interview lasted around eight minutes after this second manager joined. I could tell within the first fifteen minutes of the interview that I was going nowhere with this interview.
In summary, this was the most disorganized, distracting, difficult, demeaning and discouraging interview I have ever attended and this Company toots its horn about FANATICAL service! The hiring manager was distracted, rude and disinterested throughout the interview. How about extending some basic courtesy and respect to prospective future employees?
Interview Question – There were no financial questions for a financial analyst position! All crazy logical questions. I understand one or two of these logical questions for a financial role is relevant, but delving only on these for the whole interview is overkill and does not serve any purpose. Answer Question
I applied through a recruiter and the process took 2 weeks - interviewed at Rackspace in December 2013.
Interview Details – There were numerous phone screens to go through to make sure you knew what you were talking about, then the inevitable drug test.
Interview Question – They asked about some software that I had never heard of that they used in their deployment process. View Answer
Negotiation Details – I had a recruiter doing the negotiation for me. I gave her my bare minimum and she got me an extra $5/hr on top of that. Deacon Recruiting really is top-notch.
Very Difficult Interview
I applied online and the process took 7+ weeks - interviewed at Rackspace.
Interview Details – The interview process for me was very similar to other posts found on this site. 3 interviews, each increasingly more difficult, with the last one being in person.
In talking with other recent hires, I feel it is important to note that all (especially in-person) interviews are different... and almost everyone left feeling that they did horrible and wouldn't get an offer. This is because one of the interviewers' main goal is to find out what you do not know... and how you react to not knowing this information.
So, my advice is to be yourself and be honest about what you do and do not know. Even though the job is pertaining to network security... I was astonished to find out that I was one of the few people who came in with any firewall experience; Especially since over half my interview was related to firewalls. What they care most about is that you are passionate, want to learn / grow, and are someone that coworkers will enjoy working alongside and have great service skills for their customers.
Another thing to mention is the entire process took a very long time, so don't get discouraged if you don't hear back from the recruiter long periods of time - they will usually contact you either way, and long durations between don't necessarily mean negative news.
Also, If you are already in the San Antonio area, and are interested in getting Rackspace job, research Rackspace's Open Cloud Academy. It's a great (fairly inexpensive) program that offers learning / Certification training for Netsec as well as Linux and Windows. After graduating this program, A LOT of student's were chosen for positions.
Chances are, if you get hired, you will be hired into the company's network security training program. This is basically a training program to get you ready for the floor. I saw it as a great opportunity to get some great training (for a few months) while getting paid.
Interview Question – They will ask crazy questions to gauge your personality, anything from "tell me a dirty joke" to "whats your favorite cartoon?" Answer Question
Negotiation Details – I was offered what other new hires told me (i didn't ask) they were offered as well. Nobody was able to get more than the original offer. This website's average salary for this position is close to that offer (55k range before profit sharing). The company probably won't negotiate unless you are a really qualified candidate (i.e. CCNP Security certified), in which case they may offer you to come in as a level II
Side note: pay increase for 2nd shift differential is +10%, 3rd shift (overnight) is +15%. Company also offers unbelievable of benefits (tons of days off, floating holidays, quarterly team outings, paid volunteer days, amazing health plans)
I applied online and the process took a day - interviewed at Rackspace in February 2014.
Interview Details – I received an email wanting a phone interview two days after I applied for the position. I was so excited, I couldn't believe I finally had the opportunity I had been dreaming about! The day came for my phone interview. The interviewers sounded annoyed, distracted, and uninterested during my interview. I was asked a total of maybe 5 questions, which I did my best to elaborate on. The interview lasted all of 8 minutes. I was told someone would be in touch with me. I looked online five minutes after my interview and it already said "not selected". I feel Rackspace should carry their motto of Fanatical Support over to the interview process as well, cause it was anything but.
Interview Question – None of the questions were difficult or unexpected. I feel like the interviewers were following a typical interview script. From the beginning when I said I didn't have experience in that field they basically knew the interview was over but just had to follow protocol. Answer Question
Very Difficult Interview
I applied through an employee referral and the process took 3 months - interviewed at Rackspace in December 2013.
Interview Details – I first completed two phone interviews upon starting the process. First one seemed to be formalities about myself and some basic work history. Second phone interview was much more technical about working with Linux, some DNS, as well as what other applicable skills I had.
Afterward, I was given a breakfix through the TrueAbility website. This is an automated system that gives you a set number of things to fix and the grades it automatically. HR people can view your recorded session in case there are scoring anomalies. These tests are designed to be hard so it's okay to only get a few things correct; it is used to see where you would best fit in.
Finally, I made it to the in-person interviews. They are as difficult as others here are expressing. I interviewed at the Rackspace offices on three separate occasions spanning a couple of months. Each interview day consisted of at least two smaller interviews. In total, counting phone interviews and each individual interview from the blocks, I was interviewed by the company NINE times.
(A sidenote: I took the job, but I was not offered a Linux Admin role. There was some turbulence with training and placement so I took another position instead. Regardless, I still got a job!)
Interview Question – Many. Generally, they test your knowledge by asking you questions until they get an "I don't know" answer. This lets them know where your skills rest, and then they will ask you to take an educated guess to the "I don't know" based upon what you do know. Answer Question
Negotiation Details – I used averages provided here on Glassdoor to negotiate a salary. Because this would be my first IT job I suggested the average calculated here as my starting income. This was agreeable.
Very Difficult Interview
I applied online and the process took a day - interviewed at Rackspace in December 2013.
Interview Details – The recruiter contacted me and said that they would get me in touch with someone to interview with. However, once they found out that I was not hired for a Linux Administrator job (because I was told they had a bad quarter and wouldn't be hiring anyone) - - the recruiters of this company automatically stop talking to you and ignore you permanently.
Interview Question – Didn't get that far Answer Question
I applied through an employee referral and the process took 2 weeks - interviewed at Rackspace in March 2012.
Interview Details – I was referred by a friend, and then I had a phone screening that focused on some items that a windows administrator should be familiar with. Finally, I had a long technical interview that covered Windows in detail as well as networking, hardware, and hosting company technologies.
Interview Question – I wasn't familiar with all of the devices they used, but I understood their basic functions. Answer Question
Very Difficult Interview
I applied through an employee referral and the process took 3+ months - interviewed at Rackspace in July 2012.
Interview Details – Initial e-mail contact first to request an interview. Follow up phone call from HR scheduling an interview. The interview process is grueling and takes 4 - 5 hours in person. I had a total of 3 interviews over a span of 3 months before I finally received an offer. The teams doing the interview had no idea what the position entailed and did not ask the right questions IMO. It's the worst interview process ever.
Interview Question – I was asked to explain the strategy for the project. View Answer
Negotiation Details – Definitely negotiate a higher wage. Also, do NOT lowball yourself when they ask you what salary range you're looking for. I was told after I got hired that my 'salary range' was laughed at by the HR recruiter and he didn't feel I was qualified because of the number that I gave.
I applied online and the process took 4 months - interviewed at Rackspace.
Interview Details – I had one phone interview and one in person interview. Interview process professional but light hearted. It was an efficient interview to get to know who I am as a person and if I was a good fit for the culture.
Interview Question – Technical questions Answer Question
Negotiation Details – No negotiation, I'd take anything just to work at Rackspace at that time.
Rackspace Hosting is the world’s leading specialist in hosting and cloud computing. The San Antonio-based company provides Fanatical Support® to its customers, across a portfolio of IT services, including Managed… — Full Overview
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