Rackspace Support Specialist Interview Questions & Reviews

Updated Apr 2, 2014
Updated Apr 2, 2014
5 interviews

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1 person found this helpful  

Support Specialist Interview

Anonymous Interview Candidate  in  San Antonio, TX
Anonymous Interview Candidate in San Antonio, TX
Application Details

The process took a day - interviewed at Rackspace in April 2010.

Interview Details

got a call from a recruiter on a Thursday, had a phone interview, and an in person interview the following day. I was offerred position same day

Accepted Offer
Positive Experience
Average Interview

Other Interview Reviews for Rackspace

  1.  

    Support Specialist Interview

    Anonymous Interview Candidate  in  San Antonio, TX
    Anonymous Interview Candidate in San Antonio, TX
    Application Details

    I interviewed through an employee referral. The process took 3 days - interviewed at Rackspace in January 2007.

    Interview Details

    Phone interview regarding technical experience and then a panel interview over same content.

    Interview Questions
    Accepted Offer
    Positive Experience
    Average Interview
  2. 2 people found this helpful  

    Support Specialist Interview

    Anonymous Interview Candidate  in  San Antonio, TX
    Anonymous Interview Candidate in San Antonio, TX
    Application Details

    The process took 4 days - interviewed at Rackspace in December 2007.

    Interview Details

    The first part was the phone interview. They asked some general questions about me such as what I like to do in my free time, how did I hear about the position and some personality questions. The call was wrapped up and was told that I would get a call/email back with additional if they were interested.

    The following day I got an email that contained the actual application and a link to a online personality test for StrengthsFinder. I completed both and sent it back to the recruiter.

    The following day I got a call to setup the face to face interview which I went to the next day. The interview started off with the direct manager and then also with another member of the team. The manager stayed for the entire interview but the team member left and another member replaced him. The interview completed and the following day a offer was presented.

    Interview Questions
    Accepted Offer
    Positive Experience
    Average Interview
  3.  

    Support Specialist Interview

    Anonymous Interview Candidate  in  London, England (UK)
    Anonymous Interview Candidate in London, England (UK)
    Application Details

    I interviewed online. The process took 1+ week - interviewed at Rackspace.

    Interview Details

    The entire hiring process has been quick, accurate and friendly. The first interview was a phone interview which lasted about one hour. Question were on basic knowledge on a wide area. After passing this interview I had the 1 : 1 interview. This was divided in two parts, the first was to test my technical skills and the second was a general interview made by some technical managers to understand how I was used to work and all the other common question.

    Interview Questions
    • I don't remember specific questions that stopped during the interview. The guys were all friendly and they made me comfortable.   Answer Question
    Accepted Offer
    Positive Experience
    Easy Interview
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    Support Specialist Interview

    Anonymous Interview Candidate  in  Hayes, England (UK)
    Anonymous Interview Candidate in Hayes, England (UK)
    Application Details

    The process took 4 days - interviewed at Rackspace in November 2011.

    Interview Details

    Brief technical phone interview followed by extensive 1 on 1 interview, a nice personality test/ice breaker to kick things off followed by 90 mins of interview. There were two managers conducting the interview, one seemed to focus on personality traits and competencies for the role, the other seemed to probe for technical skills.

    Interview Questions
    • You have 3 customers all with similarly urgent requests and you are already in the middle of a maintenance, how do you prioritise the requests?   View Answer
    Negotiation Details
    easy, I was able to accept their first offer.
    Accepted Offer
    Positive Experience
    Difficult Interview

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