I applied through an employee referral and the process took 4 months - interviewed at Redbox in December 2010.
Interview Details – My initial contact with HR was a phone screen in late November of 2010. My interview was scheduled for December 27th, and afterward I did not receive any further notification until the beginning of March. I had e-mailed a supervisor in the Machine Support department, but they said everything was in the hands of HR and I had to wait. I received a letter stating my start date would be March 14th, but then I received a call from HR saying that date was moved to March 21st.
Interview Question – The interview questions were directed more towards my technical experience and any difficult issues I had faced with customers. They weren't particularly difficult or extremely technical. Answer Question
Negotiation Details – I was unable to negotiate. The starting pay for this position is the same for each applicant.
I applied online and the process took 4 weeks - interviewed at Redbox in July 2012.
Interview Details – I applied online and received a call from HR a few days later. She left a message on my voicemail. I called her back several times over the course of two weeks at different times of the day. She never returned my calls. I just happened to reach her on my last attempt. We scheduled a phone interview. She e-mailed me to inquire about the date and time because she couldn't remember when she scheduled it with me.
During the interview, we talked about my experience, which went very well. She then asked me about social media. I told her that while I'm knowledgeable, I don't have a lot of hands-on experience professionally with it. I mentioned that the job description didn't mention anything about social media. She told me that i was wrong and it as a social media job.
She cut me off, asked if I had any questions about the company. I asked her if this meant that I was no longer a contender for the role. She said, "No, you are not. You have great experience but not what we're looking for." I told her that I didn't have any additional questions and wished her well.
Interview Question – Unexpected question about social media when it was no where in the job description Answer Question
Very Easy Interview
I applied online and the process took 3 months - interviewed at Redbox in June 2012.
Interview Details – I applied April 2012 for their L1 Machine Support position. They were hiring for 12 people, training for this would consist of about 4 people, so they would have 3 classes. I was like great, no problem. I have a great chance. Splendid.
I received an email from HR beginning of June 2012. I applied on their company website and they emailed me starting out with "You have an impressive resume! " Really? Please read on.
I was told that I would receive a telephone interview but that HR would have to see how the Hiring Managers Schedule is. Ok....it went like this for almost a month. I thought in an organization, that you can just go into someones Outlook and see what their schedule is. Oh well. Redbox is behind the times or not as tech savvy I guess.
Anyway, finally got a telephone interview by a Supervisor. I did my due diligence after its all said and done...you know, thank you email, etc.
So after that, probably a few days I received a telephone call about coming in to do a face to face interview with the team. Most communication was via email but to schedule an interview they called me. Ok. HR told me the date/time etc but to wait for the confirmation email first.
I seen in one post on here that someone did not receive the confirmation email re face 2 face and they just showed up and things did not go well. Interviewee was pissed. I can understand this. When HR told me to wait for confirmation email, I was like, ok...thought HR calling me would be enough but if that's the way they do things, so be it. I did get the confirmation email. Great.
Met with HR, took me to a separate building for the Machine support position. Now, I thought Redbox was all about teamwork and working in a call center was teamwork. To have another separate building for Machine Support was odd to me. Their reason is that they are over flowed in the their main building.
Anyway, I had 2 face to face interviews with 2 people in each interview that are "supervisors".
Interviews were kind of ok, not bad. No hard questions.
1 dude was asking questions and talking to me while looking at the table.
2nd dude thought Windows 7 came out in 2008. (I was talking about Windows Migration from previous job and the company migrated from Win XP Pro to Windows Vista in 2008. ) Dude says they should have migrated to Win 7. What? In 2008? Come on Redbox!!! I corrected him on this and felt like saying, "oh, so your a supervisor and you did not know this? Wow
3rd dude - only reason he is working there is to watch movies and play games. (if I said this during an interview I would not be selected....come on!!)
4th dude - He did not say much.
This team I felt to be way too young, into games (tossing ball around and socializing), watching movies.
I am not a young guy and not older then 40 but I have plenty of experience and Redbox stated " You have an impressive resume!" Sure thing Redbox. Generic cut/paste email I am guessing. I asked them a lot of questions and thought I answered their questions to the tee. I have done this type of work before, call center, tech support, etc.
I am glad I did not get hired. Not at the wage they are providing.
Oh, another thing....when you get the email from them, the phone number they have listed will not be their direct no. and it will change all the time. Its either a conference room or a temp phone in their office.
Folks, do not waste your time. Gas is expensive and if your HS days are over...doing a face to face interview with them will seem like your old HS days again.
I am not upset that I did not get hired as are glad that I did not. I am letting you all know what I went through.
If you have nothing better to do, go through this process. You will be wasting your time if you do and can make way more money.
Interview Question – In 2008, why would your previous company migrate from Win XP Pro to Win Vista. Shouldn't they have migrated to Win 7? View Answer
Very Difficult Interview
I applied online and the process took 3 weeks - interviewed at Redbox in April 2012.
Interview Details – Step 1:an in-house HR recruiter called me, I did not even apply for the position.
Step 2: a technical phone intreview with the QA manage, he was nice and easy going he indicated that i did good and that the recruiter will call me for next step.
after that the proccess strated moving slow
the recruiter started acting careless i emailed him no answer and i call he does not answer or return my calls
after 4 days he sent me an email saying we would like you to come in for an interview in which four people will interview me 45min each and asking what time is good for me i said anytime just let me know.
then i was waiting for him to schedule the interview and he was taking his time and i did not like the fact that he ignored me, at least send me an email let me know whats going on, anyhow he answered me after 3days saying that he does not handle that interview scedule and someone will contact me to let me know whats the day for the interview.
then a girl from redbox calledm me after 3 more days and we agreed on a day over the phone and she said that she will send me an email with all the information, the day of the interview was getting closer and closer and she never sent the email i called and emailed her no answer so i just went on the interview date i went in and asked about her and said that i am here for the interview.
after waiting for half hour she called the front disk and asked to talk to me and she was so arrogant and disrespectful
her : oh i never confirmed your appointment you dont just show up like that and HR has the position on hold
me: but you did confirm it over the phone with me
her: no no i will have some one call you in an hour and explain to you
me: wow r you serious you know what i have never been disrespected like that in my life i am not even intrested in working for your company anymore i just want you to know that this is not right and you should treat people like you like to be treated
conclusion: arrogant, disrespectful, unorganized
Very Difficult Interview
The process took 5 months - interviewed at Redbox in January 2010.
Interview Details – My interview process took 5 months. Started with a recruiter on the phone, then phone interview with one of the hiring manager, then an in person panel and then another in person round of interviews. The recruiter was fantastic (she is no longer with the company) but I had bad vibes from the hiring manager and the panel. At the end, I did get an offer and accept but I do regret it to an extent.
Negotiation Details – Received a call from recruiter with offer. I countered the next morning and got more salary and time off
I applied online and the process took 2 weeks - interviewed at Redbox in February 2012.
Interview Details – Contacted by a recruiter at Redbox. Set up a 30 min phone call. She asked me to apply on their online system. Which I thought was odd because I already have. And how would she have gotten my resume otherwise? Clearly shows she did not review my profile in her system. On the initial phone interview with the recruiter she asked me where I went to school. Which also shows she did not read my attached resume nor the application in her system. I also submitted a presentation as an example of my work.
We eventually made appointment for another phone interview with the hiring manager. She was polite and friendly. No oddball questions. But I was given a quick half hour for her to explain the position, ask questions about it, and describe my experience. One of my answers fell a bit flat which was tough to recover over the phone. Would have preferred a face to face. I am a local candidate, so that wouldn't have been an issue for me. Some of my responses to her questions generated a bit of positive surprise on her part, which is again odd because all of this stuff was clearly written on my resume, cv, and the presentation I sent. I definitely thought I deserved to be brought in to a face to face after the second phone screen given my experience was right in line with the two key responsibilities of project management and market research. But as I said before, one of my responses did fall a bit flat as I was unprepared for it. I had to pause.
2 phone interviews. And the next step was to be brought in for a panel interview I believe. If you don't absolutely nail the phone interviews, you won't make it to the next step. But I was a bit put off by the fact that neither the recruiter nor the hiring manager really read through my materials. Especially after I was asked to put in the extra effort to supply a presentation.
The process took 3 weeks - interviewed at Redbox in July 2009.
Interview Details – Redbox wants everyone to weigh in on the interviewee. Employees from several departments, whether you would interact during work or not, gets to interview the potential candidate to see if they would be a good fit for the company. A mix of people from your department as well as from other departments conducts panel interview. I personally had 5 different panel interviews over several days, typically taking 30-45 minutes each.
I applied online and the process took 3 weeks - interviewed at Redbox in July 2010.
Interview Details – I was contacted by the recruiter after applying online. I had a total of four phone screenings. I then was asked to go the IL for the panel intereview. My advice to anyone applying for a field position is to make sure to make your driving record and your background is good. I had to decline the offer due to me having a speeding ticket.
Interview Question – How would you handle managing field reps that work indepently? Answer Question
Reason for Declining – Because of a speeding ticket.
I applied through a recruiter and the process took 2 months - interviewed at Redbox in January 2011.
Interview Details – Very chaotic. Learned about posting from a recruiter. Was contacted intially by phone by HR. Very basic questions about background, interest. Took alot of emails to set up a time to talk. No follow-up until 1 month later with an email from hiring mgr. Discussion went well, invited to interview with Mgr. and teammates. HR called to change time day before. Went to interview and hiring mgr. was 'not available'. Waited 45 minutes until next round of panel interviews by different biz areas. Overall, smart group with an aggressive desire to be on the leading edge of technology.
Pros-Seemed like dedicated, fun group of people to work with.
Cons- Very disorganized and not respectful of the canidates time or courtesy of a reply for inquiries. Most companies respond back, even if you are not the canidate of choice.
Interview Question – How could you add value to the current needs? View Answer
I applied through a staffing agency and the process took 3 weeks - interviewed at Redbox in February 2010.
Interview Details – I was approached by a recruiter at a staffing agency about a QA contract with RedBox. Met with the recruiter, the staffing agency wanted to present me to the RedBox hiring manager.
First, RedBox closed the position cause they found few candidates and then decided to reopen it. After that the recruiter set up a phone interview with the Manager. I never received the phone call. I contacted the recruiter about it. Found out from the recruiter that RedBox's new QA Director wanted to hold off any further hiring. All of this going back and forth took several weeks.
Pros: “Great industry, fun company and people” “Great industry, fun company and people” – Full Review
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