Rent-A-Center Customer Account Representative Interview Questions & Reviews
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Updated May 18, 2012 – Interview questions and reviews posted anonymously by interview candidates.
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Difficulty Rating [?] Based on 10 ratings 
“Easy” Interview
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Interview Experience [?] Based on 10 ratings
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| 1–10 of 10 Rent-A-Center Interviews | Sort by |
Customer Account Representative at Rent-A-Center
Posted May 18, 2012
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3.0
Average Interview
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Overall Positive Experience
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Received and Accepted Offer
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Interviewed Jun 2010 (took 5 days)
fast
Interview Questions
Negotiation Details
no negotiation
Other Details
I Applied Online and the interview consisted of a Phone Interview, a 1:1 Interview, an IQ/Intelligence Test, a Skills Test, a Drug Test and a Background Check.
Helpful Interview?
Yes |
No
Inappropriate?
Customer Account Representative at Rent-A-Center
Posted Sep 13, 2011
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3.0
Average Interview
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Overall Positive Experience
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Interviewed and No Offer
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Interviewed Sep 2011 in Sacramento, CA (took a day)
Applied online on Tuesday and received a call for an interview for the following Monday on Friday evening. The man that contacted me was nice and asked if I could come in and gave me detailed directions to the location of the store that the interview was going to take place. I arrived on time and met with the hiring manager. It seems that the location I applied to was not hiring, but a location a bit farther from me. He asked me pretty much everything the online application asked me. He also asked me a lot of situational questions. He was interviewing over 90 candidates for a new store that was opening, but there were only 4 actual positions available. He seemed really exhausted, but still was very nice and focused on the interview. He ended the interview explaining that I applied to an entry-level position and I was not entry-level. He suggested I appy to the AM position also to see what happened. He said that if I heard from him in the next week, I would be going to a second interview if not, then HR decided to go with other candidates. I really appreciated his honesty letting me know where I stood. I don't think I'll be hearing back, but it was a great experience all the same.
Also, as for the culture, it was upbeat and friendly. There was only one person that came into the store while I was initially waiting and he was just making a payment. However, the lady at the counter was helpful and nice. The store was clean and looked well kept. The other employees in a different room with large windows were working, possibly making sales calls, but also seemed to be having a good time occasionally chit chattting with each other in between calls. Seemed like a great and positive work environment to be in, especially since is was later in the day (after 5 o'clock).
My advice is to be positive and be yourself. These people want to know who you are and get to know your personality. Be honest and straightforward too, considering they do background checks and will find out if you lied on your application.
Since this was a entry-level sales/customer service position, I interviewed in nice slacks and a button up shirt. If I was interviewing for a management position, I would have definitely stepped it up a bit since the interviewer was wearing a jacket and tie.
Interview Questions
Other Details
I Applied Online and the interview consisted of a 1:1 Interview, an IQ/Intelligence Test and a Personality Test.
Helpful Interview?
Yes |
No
Inappropriate?
Customer Account Representative at Rent-A-Center
Posted Aug 17, 2011
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2.0
Easy Interview
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Overall Neutral Experience
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Interviewed and No Offer
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Interviewed Aug 2011 (took 5 days)
You will be contacted by a representative and they go over a few questions over the phone before scheduling you for a 1:1 interview. Not sure if there is anything else after that, because once I told them my availability the interview was pretty much over. If you are a student, don't bother applying here. They will NOT work around your school schedule.
Other Details
I Applied Online and the interview consisted of a Phone Interview and a 1:1 Interview.
Helpful Interview?
Yes |
No
Inappropriate?
Customer Account Representative at Rent-A-Center
Posted Jul 28, 2011
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1.0
Very Easy Interview
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Overall Positive Experience
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Received and Accepted Offer
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Interviewed May 2011 in Saint Louis, MO (took 1 week)
If you are a prospecting employee, there are a few things that should be noted before you begin the process. The first interview you will receive will be via phone. The area code may through you off because it's from Texas, but you're asked s few basic questions to see if you are serious about the job. It helps to ask questions of your own to show your interest. Questions such as "what are the challenges to this position", or What are the rewarding aspects of the position" are just a few to show your interest. Being that you are trying to get into a job that is reliant on communication, I would greatly advise you prepare yourself with potential questions that may be asked. Having a decent layout of your current or previous job description gives the employer an idea of your experience. Having a good reason for leaving, or wanting to leave your employer is a must. They don't want anyone who's only there to collect a pay check. The job has long hours and they're looking for someone who is both serious and reliable. I'd like to disclose a few interview questions that were asked, but it'd better prepare you if you kept a broad knowledge of what to say (so you don't seem rehearsed).
If you make it past the first interview with human resources, you'll be setup with an interview with the store manager in person. I highly recommend having a resume and presentation. A presentation isn't required bit if your decent at power point, you can show the employer that you are creative and are willing to go the extra mile. Presentations don't have to be done by computer either. Having a nice paper presentation works as well. In this interview, you will be asked a few similar questions to that of your first interview.
I like to advise being yourself and having a few examples of when you have gone the extra mile or shown integrity. If you do well here, you will be able to have your final interview with the distric manager (which I skipped because the store manager was positive I was a great candidate)
Its fairly simple, and If your comfortable with yourself and your experience, you should have no problem getting the job. Best of luck to you all. If hot a hard worker, and would like decent pay, this could be the career for you.
Interview Questions
Negotiation Details
There is no negotiation.
Other Details
I Applied Online and the interview consisted of a Phone Interview, a 1:1 Interview, an IQ/Intelligence Test, a Personality Test, a Drug Test and a Background Check.
Helpful Interview?
Yes |
No
Inappropriate?
Customer Account Representative at Rent-A-Center
Posted May 24, 2011 — 1 of 1 people found this helpful
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3.0
Average Interview
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Overall Positive Experience
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Received and Accepted Offer
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Interviewed May 2011 in Worcester, MA (took a day)
it was a telephone interview it just took 15 minute. They explain the benefits, salary. Ask me some question very simple question.
Interview Questions
Other Details
I Applied Online and the interview consisted of a Phone Interview.
Helpful Interview?
Yes |
No
Inappropriate?
Customer Account Representative at Rent-A-Center
Posted May 18, 2011
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3.0
Average Interview
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Overall Positive Experience
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Received and Accepted Offer
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Interviewed Jan 2010 (took a day)
The hiring process was very pleasant. The interview didn't last no more than a half an hour. The questions were basic and were generally about customer service and sales skills. Met with the district manager, store manager, and sales lead. All were one on one. Everyone was laid back.
Other Details
I Applied Online and the interview consisted of a Group/Panel Interview and a Drug Test.
Helpful Interview?
Yes |
No
Inappropriate?
Customer Account Representative at Rent-A-Center
Posted Apr 10, 2011
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1.0
Very Easy Interview
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Overall Neutral Experience
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Received and Accepted Offer
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Interviewed Sep 2010 in Bremerton, WA (took a day)
I happened to be in the store to rent when I over heard that they had just had an employee leave. I asked for an application and told the manager I wanted to apply and could start immeadiately. She had me come back two days later and did a quick interview. she didn't ask many important questions, I think she just wanted someone to fill the position quickly. She had me do a couple quick knowledge and reasoning tests on the computer and then go do a drug test accross town. I heard back the next day.
Interview Questions
Negotiation Details
Nothing really to negotiate.
Other Details
I applied In-Person and the interview consisted of a 1:1 Interview, an IQ/Intelligence Test, a Skills Test, a Drug Test and a Background Check.
Helpful Interview?
Yes |
No
Inappropriate?
Customer Account Representative at Rent-A-Center
Posted Jan 11, 2011
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3.0
Average Interview
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Overall Negative Experience
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Interviewed and No Offer
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Interviewed Sep 2010 in Niagara Falls, NY (took a day)
I came in for the interview, fifteen minutes early. I was told that they were busy, and waited almost an hour, though they weren't busy with either in-store customers or on the phone. I was tested with math, logic and personality questions. After I had completed the testing, there was a short one on one interview. He told me that I was one of three that he was considering and that he'd call me back in one week for a second interview. I called back a week later when he had not contacted me, and was told by the person on the phone that he was busy and that he had already hired someone.
Interview Questions
Other Details
I Applied Online and the interview consisted of a 1:1 Interview, an IQ/Intelligence Test, a Skills Test and a Personality Test.
Helpful Interview?
Yes |
No
Inappropriate?
Customer Account Representative at Rent-A-Center
Posted Oct 18, 2010
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3.0
Average Interview
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Overall Positive Experience
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Received and Accepted Offer
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Interviewed Aug 2010 (took 1+ week)
I applied on the RAC website after seeing the job posted on the web. Received a call from the store manager a couple days afterward and scheduled to meet him for an interview. There were a few slots open during the next few days and he made it aware that there were other people he was considering for the position. The interview took place in the manager's office and was asked what I knew of the position. The manager asked me to give him a brief overview of my experiences, schooling, and hobbies. He made it very aware of what the job involved doing. He said that I would hear from him within a day to let me know if I was going to move on or not. Got a call that evening to set up my second interview with the district manager. 1 Day later met with the DM and did the IQ/Skills test. Afterward I was told to do a drug test and meet back a couple days later to do an observation day. Got a call from HR in Texas and was given an overview of the job, pay, benefits, and schedule. Observation day was spent learning where everything was and a taste of what I would be doing.
Interview Questions
Negotiation Details
There was not much to negotiate, because base pay is the same for all entry level employees. Some advise to others is do some research on the company, the job you are applying for, be honest, and realistic about you want to do with your career.
Other Details
The interview consisted of a Phone Interview, a 1:1 Interview, an IQ/Intelligence Test, a Drug Test and a Background Check.
Helpful Interview?
Yes |
No
Inappropriate?
Customer Account Representative at Rent-A-Center
Posted Jun 25, 2010
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2.0
Easy Interview
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Overall Positive Experience
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Received and Accepted Offer
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Interviewed Jun 2010 (took 6 days)
applied online, called next day, interviewed 2 days later, offered job next day with background check, drivin record, and drug test
Interview Questions
Negotiation Details
good
Other Details
I Applied Online and the interview consisted of a Phone Interview, a 1:1 Interview, an IQ/Intelligence Test, a Skills Test, a Drug Test and a Background Check.
Helpful Interview?
Yes |
No
Inappropriate?
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