I applied online and the process took 2+ months - interviewed at Rent-A-Center.
Interview Details – Long (slow) hiring process. It took two months before first interview; then 350 questions personality test. Another three weeks before final decision is informed.
Interview Question – Current operation/process does not include project management. Many situation questions evolved around changing/adopting corporate culture. Answer Question
Very Easy Interview
I applied online and the process took 5 days - interviewed at Rent-A-Center in September 2011.
Interview Details – Promised not too late hours,,, typical hours would be till 8 pm the latest, based on my experience I was promised promotion witin 6 months and 50¢ raise every six months. I was asked about weknesses and strengths, I was also asked about being in certain situations, how do I handle an upset customer in the store or in the field also asked about being honest and cash handling.
Interview Question – How do I feel about working every Saturday? View Answer
Negotiation Details – No. No negotiating.
Very Easy Interview
I applied online and the process took 2 weeks - interviewed at Rent-A-Center in October 2012.
Interview Details – I applied online via indeed and was contacted by two recruiters within an hour of each other. The first set me up for an interview for an Assistant Manager, the second set me up for an interview as a Store Manager Trainee... both on the same day, at the same time, and in the same building.
I met with the District Manager after she, another District Manager, and a third party were 15 minutes late for the appointment, as they were all having lunch together. The very first thing I noticed when I walked in the store was that the associate working was very unkempt and ungroomed, his pants were not around his waste and his dress shirt was not tucked in. I found out during the interview that he was the Store Manager of that location.
I digress... the interview itself went well, and she was without a doubt the most pleasant person during this entire process. She seemed to like her job and the company, and apparently she liked me as well because she set me up for a second interview with a Store Manager at a different location.
During the second interview, I traveled to another store and met up with a gentleman who said he had been with the company for 13 years and explained his experiences. He asked more situational type questions and this interview lasted a bit longer. He must have also liked what I had to offer, because I was phoned for a third interview... this time at a store 30 minutes away.
I met with another District Manager for the third interview, who said he wouldn't shake my hand because he had a virus. My initial thought was, "Why would you be doing interviews and possibly passing a virus to potential candidates in the first place?" Anyway, he boasted that both people I interviewed with thought that I was a wonderful candidate, and after some basic discussion, he verbally offered the position at $39,000 to start. I felt that considering what the job was, this was a decent starting wage. I told him that would be fine to bring me aboard initially and he said that he would need to contact his boss to contact me, because that is much more than they normally pay the position. We then discussed if there were any stores closer to my house. He explained that the territory surrounding my place was controlled by the first DM that I met with and if I wanted he would contact her with what we talked about and she would fit me into one of her stores. He assured me that I would receive coorespondence that evening.
An entire week went by, and I didn't hear anything. I attempted to call that third store back and was given the runaround by the Store Manager. I called again the next day and the same Store Manager told me that he was told my information was given to the other District Manager and she would call me. Another week went by and nothing. I called the initial recruiter back and she assured me that DM1 was on vacation the previous week and would call me that evening. No call. I called the recruiter back again the next day and she would not return my voicemail.
Overall, this was one of the most disorganized and disfunctional experiences I have ever seen.
Interview Question – Does it bother you that our clientele are generally lower-class people? Answer Question
Very Easy Interview
I applied through an employee referral and the process took 1+ week - interviewed at Rent-A-Center in January 2012.
Interview Details – I walked in as a customer looking to buy a tv and was told by one of the employees they were hiring. i came back in dressed profesionaly and with my resume, the store manager looked over it and asked if i had time for a small interview i agreed and it took about 25min. he basically went over the company history and how they operate and told me i would get a call from another manager to set up a second interview with another store manager. i was called a day later by the second store manger and was sechduled for an interview two days later. At the second interview the manager acted like the company was picky and tried to intimidate me he didnt allow me to talk for the first 20min afterward he asked me questions about my resume and my previous mangement experience. once the interview was over he told me that in three days i would be told if i was hired or not and told me to go to a clinic the company had to take a drug test. Once i completed the drug test i was told i was hired and could start working once the reults of my test came in. This hiring process took a week and a half. However once i started i found out i am not assistant manager i am a sales manager. working there was like working with high school students i had employees trying to ask me out from not only my store but others stores and the manager wouldnt let anyone talk amung each other and he threaten you to finish your work by threatening your position.
Interview Question – You are only 20 years old what qualifications do you have to offer for the assistant manager position? View Answer
Negotiation Details – There is no negotiation, for a car position you start att 11.35/hr and in 120 days it becomes 12.00/hr and for assistant manager you start at 11.85/hr and in 120 days it becomes 12.50/hr.
Very Difficult Interview
I applied through a recruiter and the process took a day - interviewed at Rent-A-Center in September 2012.
Interview Details – I had a corporate job recruiter find me on carebuilder, This person was great. But when I went to the interview it was a joke!!! I was told that I would have to start at the bottom of the managers totem pole at $11.00 an hour. I Have 30 years of management experience and was insulted with the pay and the questions there district manager asked me. The merchandise they sell looks like you can buy it from Goodwill or Kmart very cheap stuff. They carter to the low income, most of your job would be trying to collect payments or recover the merchandise. RAC should save money by telling there customers to throw the merchandise in the dumpster if the can't make their payments! I wasted time and gas to go to this circus and talk to these CLOWNS! This was the first time I've been to a RAC. I guess they stay in business because what did Barnum say, ( There's a sucker born every minute!)
Interview Question – Would I work for less money? View Answer
I applied online and the process took 1 week - interviewed at Rent-A-Center in May 2012.
Interview Details – I got an interview within a week of filling out the application. The interview was all about bill collections.
Interview Question – Do you have experience in collections? Answer Question
I applied online and the process took 2 weeks - interviewed at Rent-A-Center in November 2010.
Interview Details – The hiring manager was very through. Made sure I was physically capable of performing job duties. Went over job requirements very well. Explained the schedule and hours and made sure I was able to comply with them.
Interview Question – To evaluate my sales capabilities he asked me to sell him his ball point pen. I had never been asked to do anything like this furring an interview but thought it was a great way to see my skills. Once I become management I will most likely use this during interviews. Answer Question
I applied online and the process took 4 days - interviewed at Rent-A-Center in September 2012.
Interview Details – Filled out the application online, received a call about 1 days later. The lady called me in for an interview, the interview went really well. Clint just asked me regular CS related questions. Nothing too difficult, waited about 24 hours received an email to go to a local LAB to take drug test. They did backround check all while I was doing the drug testing. A day later the manager called me to start work. Took about 3-4 days.
Interview Question – How would you handle a customer that is upset? How would you overcome certain objectives to customer situations?, Are you comfortable with conducting follow up calls?, Answer Question
Negotiation Details – Negotiation phase didnt consist of anything. maybe because I didnt really negotiate. I guess my advice would be to try to negotiate a reasonable starting salary. They started me off at $10.50, in 4 months a .25 raise. Then in 6 months a lead position.
I applied through an employee referral and the process took 3 days - interviewed at Rent-A-Center in February 2012.
Interview Details – Apply online.
Initial interview is with store manager and district manger.
Bring a one page consolidated copy of your resume.
You do get a half day observation of the work day processes.
Interview Question – Will your attitude towards kindness for all of your customer base change? View Answer
Negotiation Details – If you qualify you can go in as a credit or sales manager.
Pros: “Weekly pay, great training and benefits. Good salary. Ability to move up quickly. Great employee purchase plan. 2 weeks vacation after 1 year.” “Weekly pay, great training and benefits. Good salary. Ability to move up quickly. Great employee purchase plan. 2 weeks vacation after 1 year.” – Full Review
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