Reputation.com Interview Questions & Reviews
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Interview questions and reviews posted anonymously by interview candidates.
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Difficulty Rating [?] Based on 4 ratings 
“Easy” Interview
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Interview Experience [?] Based on 4 ratings
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| 1–4 of 4 Reputation.com Interviews | Sort by |
Customer Service at Reputation.com
Posted Aug 19, 2011
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3.0
Average Interview
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Overall Negative Experience
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Interviewed and No Offer
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Interviewed Aug 2011 in Redwood City, CA (took 2 days)
First step was a phone interview with a recruiter or hiring manager of some sort - never identified position - only gave name and was very difficult to set up. Email contact was very sporadic and abrupt, so I was pleasantly surprised to find that this individual was very personable on the phone. Phone interview went very well and I was invited in to come in to interview with the department manager and a senior member of the department.
The interview with the CS manager went very well. I was given an in depth description of the job and her expectations for the position. The interview with the senior rep also went well. Both interviewers asked the expected questions and were very open and eager to answer my questions and speak about the company. It was clear that they are both happy in their jobs and want to do well by both their customers and employees.
Following this interview I was called back for an interview with the sales manager. This gentleman was pleasant, but there seems to be a disconnect between what he wants in a CS rep and what the others want as well as the way the job posting was written. I was informed during this interview that the position is really more tech support than than anything, and that my resume "really doesn't scream that." No kidding. That is because I am not a tech support rep - never have been. Had I known they were looking for tech support, I would not have applied for the position. I certainly was not asked about my tech support background - or lack of it - in the previous interviews, so I was quite surprised by this turn of events. I was also informed that there is no time to "drag anyone along and train them."
If you are tech support oriented, it may worth the time to interview for this position. If "all" you can bring to the table is a proven track record of outstanding customer service/client support in a variety of settings, be prepared for the tech support requirement in round three.
Interview Questions
Other Details
I Applied Online and the interview consisted of a Phone Interview and a 1:1 Interview.
Helpful Interview?
Yes |
No
Inappropriate?
Inside Sales at Reputation.com
Posted May 25, 2011 — 2 of 2 people found this helpful
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2.0
Easy Interview
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Overall Negative Experience
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Interviewed and No Offer
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Interviewed May 2011 in Redwood City, CA (took a day)
did a phone screen w/ recruiter. pay is 35k w/ commission. did an in person group interview w/ 5 other people. everyone in the group was 30s to 40s age group. did a group role play sales pitch. after group interview, broke off into one-to-one interview. 1st one-to-one interview was good. 2nd one-to-one interview was "confrontational type" interview. the interviewers try to do stuff like make you wait 30 minutes to see how you react...leave in a room by yourself to see how you react... or during the interview, attack you to see how you react.
the idea of reputation privacy protection and reputation content production are two very different things. the company website mentions protection..but in person..this company offers to produce content for their clients...especially using clients vulnerability to upsell packages... for me..its an ethical dilemma to sell the fact that the company offers to create a reputation for the client and flood the internet w/ company produced content.
Other Details
I Applied Online and the interview consisted of a Phone Interview, a 1:1 Interview and a Group/Panel Interview.
Helpful Interview?
Yes |
No
Inappropriate?
User Experience Design at Reputation.com
Posted Oct 14, 2010
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2.0
Easy Interview
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Overall Positive Experience
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Interviewed and No Offer
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Interviewed Sep 2010 in Redwood City, CA (took a day)
I was contacted by a recruiter and exposed to this company as a resource of interest, and proceeded quickly to a phone interview. The interview was with one of the key Product Managers, who managed a team of engineers, to determine if my skills background suggested a fit. I was interested in the company because of its still-small size, its location in my commute range, and positive, int press about the product.
Though I expected the interview to focus on a UX need, what the interviewer seemed really to be looking for was someone to design and lead development of a positioning and marketing strategy to sell the product to everyday people (as opposed to famous people, or people who already had had their reputation seriously compromised online), and to carry that positioning and marketing through on the sales site and into the product design. UX / UI skills and strategies for working with an engineering team weren't touched on.
The interviewer was really nice, and was obviously very dedicated to the success of the company, and I thought he had identified a legitimate problem with the current strategy for selling the product. But ultimately I got a feeling that I often get from people who have a background from eBay - as if the thought process is stuck in concepts and buzzwords, while very obvious and easy adjustments to the marketing site and core product were overlooked. He talked about needing a "thought leader" who would "conceptually" find a way to "tell our story" and other similar vocabulary. I got the feeling that good basic UI didn't have priority, and that the conceptual solution would wind up being built on top of an existing framework that didn't already have solid UI in its foundation.
I ultimately decided against pursuing the position, and felt it wasn't a good culture fit for me.
Interview Questions
Other Details
I got the interview through a Recruiter and the interview consisted of a Phone Interview.
Helpful Interview?
Yes |
No
Inappropriate?
Product Development at Reputation.com
Posted Mar 14, 2010 — 1 of 1 people found this helpful
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3.0
Average Interview
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Overall Negative Experience
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Interviewed and No Offer
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Interviewed Jan 2010 in San Mateo, CA (took 2+ weeks)
Originally contacted by a recruiter for an opening at this startup. Selling points were charismatic founder, a lot of publicity, nice offices, etc. Had two phone interviews with the hiring manager. During the first one, the HM was over 20mins late. Scheduled a follow-up interview to present ideas/feedback on their site/svc. During the second interview, the HM indicated that more detailed feedback was required for their svc post-login. Up to this point more than 2-3hrs of time has already been spent reviewing their site and writing up feedback. Agreed to send a follow-up email with more detailed feedback about the service. Haven't heard anything since sending the follow-up email from neither the recruiter nor hiring manager.
Reviewing their site about a month after the fact, noticed that many of the ideas/feedback originally provided to them during the interviews, had been incorporated on their site. That should be a lesson to never/ever work on spec if you value your time, effort and intellectual property.
Overall, a rather unprofessional experience.
Interview Questions
Other Details
I got the interview through a Recruiter and the interview consisted of a Phone Interview.
Helpful Interview?
Yes |
No
Inappropriate?
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