Reynolds American
3.1 of 5 226 reviews
www.reynoldsamerican.com Winston-Salem, NC 5000+ Employees

Reynolds American Territory Sales Manager Interview Questions & Reviews

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Territory Sales Manager Interview

Territory Sales Manager
Reno, NV

I applied online - interviewed at Reynolds American in August 2013.

Interview Details – I applied online then received a email for a phone interview. Pretty simple. Its a recruiting company so their just asking you things about your resume and why R J Reynolds? Then you will have to do a video interview and ask questions provided for you. once you pass that you will have your Day on the Trade with a TM in your area. I loved my TM and his division manager. I was myself and ask plenty of question related to your day to show your interest in the position. Do not ask question related to salary! Your TM and Dm on that DOT are criticing you to the hiring board so its important to make a great impression. Once you pass that you will have a panel interview which is a little intense, but if you are comfortable and confident in your skills you will do great! One panel I really enjoyed talking with the interviewees and the second panel made me feel like i might not get the job, but you find out rather fast if you get the job or not. in about 24 hours.

Interview Question – Name a time you a to rearrange you schedule due to work and rearrange and organize your time?   View Answer

Negotiation Details – ask do you accept your offer and choosing your territory

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Accepted Offer

Neutral Experience

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Territory Sales Manager Interview

Territory Sales Manager
Philadelphia, PA

I applied online and the process took 5 weeks - interviewed at Reynolds American in April 2012.

Interview Details – Phone screening, online questionnaire, webcam interview, day in the field with a territory manager, then an overnight in a hotel for a panel interview with two groups of managers.

Note that I gave a negative rating not because of the process itself, but because of what happens after when I attempted to accept their job offer.

Interview Question – Describe a time when you failed at a project, what did you do and how did you respond? What happened?   Answer Question

Negotiation Details – My final interview was on a Friday, and I was told that I would hear Monday morning one way or the other. If I was rejected, it would be an email, if I was accepted, it would be a phone call from the recruiter. I got a call Monday morning offering me the job, albeit in a different territory from the one I interviewed for (though it had been mentioned as a possibility). Since I am open to relocation and really want to work for Santa Fe (still do), I accepted the offer.

That's where things get weird. After I said yes, the recruiter got hesitant on the phone and asked me what objections I might have to the city (East St Louis). I told him I had no objections to working there if that was where the opportunity was. He told be to do some research and call him back with a list of objections and if they needed to find another territory to place me in, he would try to do that.

I called back later as he asked and explained that I recognized that East St Louis is a troubled city in many ways with a high crime rate, but that I very much wanted to work for Santa Fe Natural and would gladly accept that territory if that's where I was needed.

He said he would talk to the local supervisor and get back to me with their decision (remember, this is after they had apparently already made the decision to hire me and offered a job). I never heard back from him, and several of my voicemails went unreturned. I've tried to stay in touch periodically since, and have applied to other jobs at the company, but have received no response. Very odd.

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Territory Sales Manager Interview

Territory Sales Manager

I applied online and the process took 3+ weeks - interviewed at Reynolds American.

Interview Details – Contacted for a phone interview, then recorded webcam questions, completed day on the trade where you shadow a person in the position, then flew in for panel interviews.

Interview Question – Questions about my role model sort of came out of nowhere.   Answer Question

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No Offer

Neutral Experience

Difficult Interview

Territory Sales Manager Interview

Territory Sales Manager

I applied online and the process took 3 weeks - interviewed at Reynolds American.

Interview Details – Phone Interview, Web Cam Interview, Panel Interview

Interview Question – What is your Passion?   Answer Question

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No Offer

Neutral Experience

Average Interview

Territory Sales Manager Interview

Territory Sales Manager

I applied online and the process took 5 days - interviewed at Reynolds American in September 2011.

Interview Details – I recently had my phone interview in which they ask you the standard questions: "Why RJ Reynolds?" "Why are you looking for a new position with a new company?" "What makes you a good fit for RJ Reynolds?" "Describe a time when you made a mistake with a consumer, how did you handle it, and what was the outcome?" "Describe a time when you had to get customers/clientts to trust you and how did you do that?"

The interviewer was very curt and cut straight to the point. There was no rapport building or anything, just "hi my name is ____ and I'm calling from RJ Reynolds. Why us?"

After that, they said that I'd hear back from them in the next week. Received an e-mail saying they were pursuing other candidates. I will continue looking for positions with this company.

Interview Questions

  • Describe a time when you made a mistake with a customer. How did you handle it and what was the outcome?   Answer Question
  • Describe a time when you had to get a customer/client to trust in you. How did you accomplish that?   Answer Question

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