Reynolds and Reynolds Interview Questions & Reviews
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Updated Feb 9, 2012 – Interview questions and reviews posted anonymously by interview candidates.
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Difficulty Rating [?] Based on 122 ratings 
“Average” Interview
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Interview Experience [?] Based on 122 ratings
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| 11–20 of 122 Reynolds and Reynolds Interviews | Sort by |
Customer Solutions Specialist at Reynolds and Reynolds
Posted Nov 15, 2011
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3.0
Average Interview
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Overall Positive Experience
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Interviewed and No Offer
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Interviewed Nov 2011 (took 3+ months)
I applied a while back (I'd rather not say specifically in case the time length gives away who I am) and received an email from a recruiter asking if I was still interested. Conveniently enough, I did just end a contract job I was working on and due to the nature of the job (traveling extensively mainly) I was very interested in the position since I have worked with the Reynolds and Reynolds programs in the past. A friend of mine who works in a different department and is a female suggested a when I first applied that I should do this since, 1) I have experience- which is apparently not THAT common and 2) I am a female. Well I started reading reviews and everything that my friend is telling me would be an advantage, others are claiming is going to work against me.It seems though the things some are worried with wouldn't effect me; ie, the traveling, the initial pay, the benefits, etc. I am at a lost as to whether to try it for myself or take the advice of everyone here. Would love some input.
Interview Questions
Other Details
I got the interview through a Recruiter.
More Reynolds and Reynolds Customer Solutions Specialist Interviews
Helpful Interview?
Yes |
No
Inappropriate?
Variable Operations Sales Specialist at Reynolds and Reynolds
Posted Nov 3, 2011 — 1 of 1 people found this helpful
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4.0
Difficult Interview
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Overall Negative Experience
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Interviewed and No Offer
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Interviewed Sep 2011 in Fort Lauderdale, FL (took 2 months)
I found the job listing on Careerbuilder.com. I was very excited about the position because I thought it would be a great fit. I have 15 years' experience in the automobile industry. Most of which was on the sales and F&I (finance and insurance) part of the business, but with a strong understanding of fixed operations. The job description was for a sales specialist to call on car dealers and present Reynolds & Reynolds software and hardware to the sales and F&I departments (most of my time in the auto business was using Reynolds & Reynolds software). After reading the description and education requirements carefully, I updated my resume and references and applied for the job. It is important to note that the position description asked for a BA or equivalent work experience. I do not have a Bachelor's degree but do have an Associate's degree, many credits and more-than-ample work experience.
I did not apply for a job that stated a BS/BA was required. I was contacted by the recruiting department and was scheduled for a phone interview. The phone interview went very well and I was asked to take the skills and personality tests. These tests were challenging and time consuming; they were not difficult but they were tough enough to make them a fun challenge. I spent close to 4 hours on these tests on my home computer. These processes had taken at least three weeks to this point.
I obviously did well enough as they requested another phone interview as well as additional tests and the completion of the "long form" application. After another two weeks of "review" and waiting, I was called for a face-to-face interview with the regional sales manager. The people I had been working with in the recruiting department had been supportive, professional and a pleasure up to this point. Unfortunately, this did not continue.
I was called and told the Regional Sales Manager would be flying to Ft. Lauderdale (from Atlanta) to conduct interviews for one day. The recruiting personnel, with whom I had been working, instructed me to meet him in the airport at a predetermined time and place and was told I might have to take a proctored examination. I found this a little odd but was still very positive on the opportunity. I had been told many times that the company is very conservative in the matter of professional dress code (dark suit, white shirt, conservative tie). I was given the time, place and name for the interview. I was asked to meet him at 11a.m. at a coffee shop at the airport. Upon arriving at the meeting place thirty minutes early, I started reviewing information and preparing for the interview. I had thought of leaving my cell phone in my car to avoid distraction. Thankfully I brought it with me. At about 10:50 a.m., I looked at my silenced cell phone and noticed it was ringing. It was the recruiting department. I answered and was told the interview location had been changed at the last minute. I was instructed to now meet him in a chain restaurant two terminals away from the original location (I had to figure that out because I was given the wrong terminal by the recruiting department). Fearing that I would now be late, I called the RSM and told him I would be a few minutes late due the location change (he said he called and left messages; I found out later he indeed did, but they were on my home phone. Both my home and mobile numbers were readily available to all personnel).
There was a substantial distance between the original meeting place and the newly designated meeting place thus forcing me to move quicker than one, wearing a suit, would care to in the sticky heat of South Florida. The original meeting place was just outside Terminal one and the new meeting place was inside of Terminal three. Since there is no indoor passage between the Terminals, I had no choice but to go outside and run/walk in my suit, through every smokers smoke (Reynolds & Reynolds will not hire smokers and I was paranoid of smelling of smoke). Upon arriving at the new location, the RSM was on his phone, did not stand up to greet me and is, at best, dressed casually. After he got off the phone we exchanged short pleasantries and began the interview. It was not long before I realized he knew nothing of me despite the two months I spent working and corresponding with the recruiting department. After a cursory look at my resume, he took a deep breath and told me that was going to be a "tough sale" due to me not having a BA/BS. We talked for about fifteen minutes and I knew this was not going anywhere. I was disappointed and had nothing to lose when I asked him why he was so negative on me. His response was "I am just not feeling it with you".
We parted ways and I was not offered the position. After witnessing how he conducted himself, my disappointment has waned.
Interview Questions
Other Details
I Applied Online and the interview consisted of a Phone Interview, a 1:1 Interview, an IQ/Intelligence Test, a Skills Test, a Personality Test and a Background Check.
Helpful Interview?
Yes |
No
Inappropriate?
Document Sales Trainee at Reynolds and Reynolds
Posted Oct 19, 2011 — 2 of 2 people found this helpful
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1.0
Very Easy Interview
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Overall Neutral Experience
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Interviewed and No Offer
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Interviewed Jul 2011 in Dayton, OH (took a day)
I applied online, and received an email saying they were interested. We scheduled a phone interview for a preliminary 10-15 minute questionnaire.
All they asked was stuff like, have you been convicted of a crime, do you have a driver's license, do you smoke, etc. I answered appropriately to all the questions, like no I don't smoke.
So I thought it was a breeze, but two days later, they emailed saying thanks but no thanks. I have no idea why, but it probably boiled down to the resume.
Interview Questions
Other Details
I got the interview through a College or University and the interview consisted of a Phone Interview and a Background Check.
Helpful Interview?
Yes |
No
Inappropriate?
Graphic Designer at Reynolds and Reynolds
Posted Oct 11, 2011 — 1 of 1 people found this helpful
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3.0
Average Interview
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Overall Neutral Experience
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Received and Accepted Offer
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Interviewed Sep 2009 in Dayton, OH (took 2 weeks)
Hiring process involved multiple interviews and test. They are very thorough in their hiring practice.
Interview Questions
Negotiation Details
Have a desired salary in mind when interviewing. Tell them up front because there isn't much room for negotiations after you tell them the desired salary.
Other Details
I Applied Online and the interview consisted of a Phone Interview, a 1:1 Interview, a Group/Panel Interview, a Presentation, an IQ/Intelligence Test, a Skills Test, a Personality Test, a Drug Test and a Background Check.
More Reynolds and Reynolds Graphic Designer Interviews
Helpful Interview?
Yes |
No
Inappropriate?
Managed Marketing Solutions - Marketing Consultant at Reynolds and Reynolds
Posted Oct 10, 2011 — 1 of 1 people found this helpful
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2.0
Easy Interview
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Overall Neutral Experience
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Received and Declined Offer
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Interviewed Apr 2011 in Houston, TX (took 5 weeks)
The initial contact was to set up assessments to be taken online. They were to be done as soon as possible. They were heavily math-based. I started late one night and ended up skipping the last section and a half. It was very extensive, 15 sections of 8 pages of questions each, on average.
Beyond this, there was a phone interview with the HR recruiter. It was mostly background and behavioral questions. Shortly afterwards, we scheduled another phone interview for the following week with someone in the marketing department. Additional behavioral questions and position-related questions. Yet another interview with yet another marketing administrator was scheduled. More of the same conversation points. A personal interview was later scheduled as a sort of meet and greet. Also at this time, there was yet another mathematical assessment to take (think SATs).
Within two weeks an offer came along.
Interview Questions
Other Details
I Applied Online and the interview consisted of a Phone Interview, a 1:1 Interview, an IQ/Intelligence Test, a Skills Test and a Background Check.
Helpful Interview?
Yes |
No
Inappropriate?
Marketing Associate at Reynolds and Reynolds
Posted Oct 5, 2011 — 1 of 1 people found this helpful
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2.0
Easy Interview
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Overall Positive Experience
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Received and Declined Offer
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Interviewed Jun 2011 in Houston, TX (took 2 months)
Really conservative company, really conservative interview process. After applying online, I went through six rounds of phone interviews (akin to what most people seem to do in a day, rotating through various managers and HR professionals) and a skills test before being flown to Houston. Met with the VP of the department in what amounted to a ten-minute interview after completing (another) skills test, did a tour of the building - very metallic! very cold! - and was treated to lunch in their cafeteria. I think Reynolds and Reynolds gets a tough rep for being as conservative as they are - but they're upfront about their culture.
Interview Questions
Reason for Declining
Didn't like the location.
Other Details
I Applied Online and the interview consisted of a Phone Interview, a 1:1 Interview and a Skills Test.
More Reynolds and Reynolds Marketing Associate Interviews
Helpful Interview?
Yes |
No
Inappropriate?
Intern at Reynolds and Reynolds
Posted Oct 3, 2011
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2.0
Easy Interview
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Overall Neutral Experience
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Received and Accepted Offer
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Interviewed Apr 2011 in Dayton, OH (took 2 days)
The interview process was pretty straightforward. You have to take a skills test which you must pass to get an interview. After that, the interview questions were simple and they just want to get to know you better.
Interview Questions
Negotiation Details
Negotiation was minimal, they are set on what they will pay you
Other Details
I got the interview through a College or University and the interview consisted of a Group/Panel Interview, a Skills Test, a Personality Test, a Drug Test and a Background Check.
Helpful Interview?
Yes |
No
Inappropriate?
Technical Writing Specialist at Reynolds and Reynolds
Posted Sep 29, 2011 — 1 of 1 people found this helpful
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4.0
Difficult Interview
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Overall Neutral Experience
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Interviewed and No Offer
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Interviewed Sep 2011 in Houston, TX (took 2 days)
This is the Houston branch. Straight away, you walk in and you see a huge F160 race car. It was pretty neat but not what I was here for so I ignored it and went to the recruiting office. I had already taken a small personality and aptiude test at home prior to coming there, where they told me that I had to come in for more testing and an interview "if they had time." They really mean--If you pass the 2 round of tests. Apparently I did , and I got an interview. However, they kept on pushing the Marketing Analyst position on me and I really wouldn't mind taking it. So here I am... wanting to see what happens after that and what all that means
Interview Questions
Other Details
The interview consisted of a Phone Interview, a 1:1 Interview, an IQ/Intelligence Test, a Personality Test and a Drug Test.
More Reynolds and Reynolds Technical Writing Specialist Interviews
Helpful Interview?
Yes |
No
Inappropriate?
Customer Service Representative at Reynolds and Reynolds
Posted Sep 20, 2011 — 1 of 1 people found this helpful
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2.0
Easy Interview
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Overall Neutral Experience
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Interviewed and No Offer
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Interviewed Sep 2011 in Celina, OH (took 6 days)
I was contacted by a recruiter in the Dayton, OH office for a position in Celina, OH. She sent me the Personality Test via email. Upon completion, I was invited to the Celina facility to complete an IQ test. (5 days after the online test) The test was 70 minutes long and not fun to complete. The HR Manager advised me to -do my best because I will not know all of the answers-. He also let me know that wrong answers will be counted against me but unanswered questions will not. Upon completion of the Test, I was asked into the HR Manager's office where he casually leaned back in his big office chair and proceeded to ask me why I had the job title I did at my last job. I answered the question. He leaned forward and said he was not in charge of the hiring, the Dayton office was, and told me I would be contacted either for an interview or they would say "No Thanks'. Five days later, I received an email saying they would not be proceeded with the interview process. I must have really failed that IQ test is all I can think of!
Interview Questions
Other Details
The interview consisted of a 1:1 Interview, an IQ/Intelligence Test, a Skills Test and a Personality Test.
More Reynolds and Reynolds Customer Service Representative Interviews
Helpful Interview?
Yes |
No
Inappropriate?
Customer Solutions Specialist at Reynolds and Reynolds
Posted Aug 24, 2011 — 4 of 4 people found this helpful
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3.0
Average Interview
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Overall Positive Experience
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Interviewed and No Offer
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Interviewed Aug 2011 in Atlanta, GA (took 3+ weeks)
Applied August 05, 2011 via LinkedIn. It was for the position of Customer Solutions Specialist based out of the Atlanta area. You work out of your home with a laptop, fax machine, printer, and a blackberry all provided by Reynolds and Reynolds. They also give you a company car for business and personal use.. You are responsible for 20-30 car dealerships in your territory. In my case, my territory, would had been the Metro Atlanta area, South Carolina, North Carolina, and a little of Tennessee. An average day would consist of going to two different car dealerships. You would work with different departments within a car dealership and create solutions for them. A list is provided for you each week to see a specific department at a specific dealership. However you want to arrange your travel is up to you. The average overnight travel is 1-2 weeks out of the month. However you use your time determines how often you have to overnight travel.
August 09, 2011 - I receive an email from a Corporate Recruiter. In the message I was asked to provide three different dates with times to be contacted for a prelim phone interview. More detailed information was provided about the company, the position, and about the 5 month training in Houston.
I get an email back with a confirmed time. Emails are very profession and are HTML.
August 12, 2011- 1500 is my interview. Recruiter is prompt only two minutes late. I prefer for interviewers to call me 2 or 3 minutes late. Better late than early. She is very polite and professional.She tells me about the company and what the job requires. She makes me feel at easy. She then goes in with prelim questions... Like do you have any moving violations in the last three years.. past DUI.... drug use... if I smoke (company is smoke free... get over it)... She then out of nowhere asks me a hard question (I don't remember; definitely one of those notorious trick interview questions). I answered it pretty well but remembered thinking how this isn't a typical prelim interview question.
She asks if I am willing to do an application... and a couple of assessments by Monday. I agree and I get an email with detail on how to take them. She says that she will contact me Thursday(18th) of the next week to schedule an interview.
August 14, 2011 - I do the application. Run of the mill online application. Typical personality test... be honest.. Then there were like 5 or 6 different IQ tests... naturally I wrote out the alphabet with the corresponding number under it.. pulled up an online dictionary... computer calculator and started the IQ test. This was actually the hardest assessment I've ever taken for a company. I remember literally laughing about how hard the test was. The GRE and MCAT honestly don't compare. Took only about two hours straight without a break. When I finished I knew I had done very well on the test.
August 15, 2011- To my surprise, at 10am, I receive a call from the recruiter. She says that she had received my assessments and would like to have an interview. She asks if I have Skype. I tell her I do. She gets my account info and tells me the interview would be Thursday at 1030.
August 18,2011- I dress for a normal interview. Dress was not implied so I stuck to business attire. I setup my laptop in a room with a nice background. It feels a little strange waiting for a video call to interview. She is right on time again.. two minutes late. I am not being sarcastic when I say that either. She greets me and within a couple of seconds I feel comfortable with the whole webcam interview. Its hard to get the hang of the whole interview. I don't know where to look. I want to be able to see her and keep eye contact but the only way to keep eye contact is to stare into the webcam. The interview is the typical interview.. with general interview questions. She is very involved with your answers and questions everything keeping the conversation very lively. I get done with the interview still bothered about the whole webcam thing but feel good about the interview. The interview was about 40 minutes long. FYI SALARY.... I asked for 37500. She seemed happy with that but I had a feeling they were going to offer less... like around 34000 or 35000.
August 23, 2011- I received a polite and very professional No Thanks. I respect the fact they sent me a No Thank You email. Most companies don't even bother telling you that they are not longer proceeding with your application.
I was a little upset I didn't get the job but obviously I wasn't the right person for the job.
I hated the idea of having to spend two weeks a month sleeping in hotels so it's probably the best.
This is a very professional company in which I got good interview experience with.
Interview Questions
Other Details
The interview consisted of a Phone Interview, an IQ/Intelligence Test, a Skills Test and a Personality Test.
More Reynolds and Reynolds Customer Solutions Specialist Interviews
Helpful Interview?
Yes |
No
Inappropriate?
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