Ricoh Americas Corporation Interview Questions & Reviews
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Updated Jan 6, 2012 – Interview questions and reviews posted anonymously by interview candidates.
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Difficulty Rating [?] Based on 15 ratings 
“Average” Interview
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Interview Experience [?] Based on 15 ratings
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| 1–10 of 15 Ricoh Americas Corporation Interviews | Sort by |
Senior Account Executive at Ricoh Americas Corporation
Posted Jan 6, 2012
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4.0
Difficult Interview
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Overall Positive Experience
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Received and Accepted Offer
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Interviewed Apr 2011 in Boston, MA (took 2 weeks)
Tough interview process. Selection of candidates is very slim, you need to fit the mold of an aggressive hunter to get the job. first interview is with recruiter via phone, second is in person, and third is another one in person with your direct manager and usually an area VP. many experiential questions, ie. tell me what you would do in this situation, or have you ever had an internal conflict with another employee and what did you do.
Interview Questions
Negotiation Details
fairly straight forward, little room for negotiation. corporate offers base salary ranges for every position, but unless you have quite a bit of prior experience you'll end up on the lower end of the base. note though, that sales titles are mainly based upon the territory you'll be taking over. for example a large territory that contains a large customer base will most likely offer a senior account executive position with a higher quota. this isn't bad, and realistically you want one of the larger territories with more customers to maintain...it will be easier to get started building your pipeline.
Other Details
The interview consisted of a Phone Interview, a 1:1 Interview, a Drug Test and a Background Check.
Helpful Interview?
Yes |
No
Inappropriate?
Business and Financial Analyst at Ricoh Americas Corporation
Posted Dec 27, 2011
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3.0
Average Interview
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Overall Neutral Experience
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Received and Accepted Offer
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Interviewed Mar 2009 (took 3 months)
Contacted by recruiter. Had 2 phone interviews with recruiter, then several phone interviews with other employees. Had two 1:1 interviews with different executives. And then offered position.
Interview Questions
Negotiation Details
Pay is not good and they did little bargaining. It was more or less a take it or leave it offer. Since I needed the job badly I took it.
Other Details
I got the interview through a Recruiter and the interview consisted of a Phone Interview, a 1:1 Interview and a Background Check.
Helpful Interview?
Yes |
No
Inappropriate?
Customer Service Representative at Ricoh Americas Corporation
Posted Dec 15, 2011
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3.0
Average Interview
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Overall Negative Experience
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Received and Accepted Offer
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Interviewed Jul 2010 in Philadelphia, PA (took 1 week)
This was an interview for an internal position. The panel consisted of the manager of the department and a supervisor. The interview was a good cop/bad cop style of questioning. The manager was the good cop and the supervisor was the bad cop. The duo failed to read my resume and didn't realize that I had military training in this type of area. I realized that they were playing good cop /bad cop and then I used my training and turned the interview around on them. I ended up turning the bad cops words against the good cops and thus making a subordinate go against his superior. They ended up dropping the act and it became a typical interview...tell us about your experiences, blah blah blah. As a civilian it was the strangest interview I ever had. Once I flipped the interview around, it was an easy interview.
Interview Questions
Negotiation Details
Since this was an internal position I was told that offers would be made in a few days. The offer never came, and management blew me off day after day. Two days before the current department was closing and the new department was starting the told most of our department that we got the new positions in the new department. The offer never came for myself and twelve others that ended up filling this new department. Management kept telling us that the offer letters were being worked on to ensure that we got fair offers. A week past, then two, then a month, and the ficticious offers never came. I spoke to management about it, and they said they looked into it and since we all started the positions without an offer in place that there was nothing they could do. However, they said they would look out for me when the company gave out raises the next week. The company gave a 2.02% raise after a pay/hiring freeze the year before. Management then came up to me like they did me a favor but I had to help people figure out how to calculate percentage so I knew that everyone got the same percent raise regardless of how they had performed the previous two years. If Ricoh offers you a job....run away, change your phone number, and find a priest.
Other Details
The interview consisted of a Group/Panel Interview.
More Ricoh Americas Corporation Customer Service Representative Interviews
Helpful Interview?
Yes |
No
Inappropriate?
Account Executive III at Ricoh Americas Corporation
Posted Oct 25, 2011
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3.0
Average Interview
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Overall Neutral Experience
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Received and Accepted Offer
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Interviewed Jan 2010 (took 3 weeks)
The interview process was relatively laid back. I met a key hiring figure at a job recruiting network event. That platform bypassed a lot of BS in getting to specifics about what they were looking for in a new hire.
After doing a formal one on one interview, I then had to wait to do a webex presentation to the strategic director and a GM in another market. I blew them away, anyone with solid presentation skills and decent powerpoint skills could do this. I was hired a week after drug test was completed.
Interview Questions
Negotiation Details
Base Salary is very low, they don't expect new hires to stick around. The money is limited regardless of how you negotiate, If you demand a higher base you are positioning yourself to have a much higher quota which can backfire on you. Less is more in this situation.
Other Details
I applied In-Person and the interview consisted of a Phone Interview, a 1:1 Interview, a Presentation, a Drug Test and a Background Check.
Helpful Interview?
Yes |
No
Inappropriate?
Customer Service Representative at Ricoh Americas Corporation
Posted Sep 16, 2011
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3.0
Average Interview
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Overall Negative Experience
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Received and Accepted Offer
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Interviewed Jul 2010 in Philadelphia, PA (took a day)
My last interview with the company was an internal interview since I was working within the company all ready. The position I interviewed for was at a higher pay grade, and sounded exciting. The interview consisted of a Supervisor who was leaving the next week, and a manager. They tried a "Good Cop - Bad Cop" style of interview. The good cop asked a question and I responded, then the bad cop would rephrase my answer to make it sound like a negative response. I ended up turning around the words of the bad cop (supervisor) against the good cop (manager) and it switched to a Panel Interview. Once the Good Cop - Bad Cop routine was over I was able to have a strong interview.
Interview Questions
Negotiation Details
There were supposed to make an offer, and instead they were in a position to not offer anything. My current position at that time was being transferred to another state. They used a loop hole in the pay scales to show that I would have to get two more promotions before they would have to give me a raise.
Other Details
I applied In-Person and the interview consisted of a Group/Panel Interview.
More Ricoh Americas Corporation Customer Service Representative Interviews
Helpful Interview?
Yes |
No
Inappropriate?
Account Executive at Ricoh Americas Corporation
Posted Jul 27, 2011 — 1 of 1 people found this helpful
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4.0
Difficult Interview
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Overall Positive Experience
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Received and Accepted Offer
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Interviewed May 2011 in Huntington Beach, CA (took 2 weeks)
4 interviews: 1 interview with the manager, 1 interview with the general manager, 1 ride along, 1 final interview
I applied through Ricoh's website, the first interview was very thoroughly. He asked very in depth details about why you want to do sales especially if you had no sales experience. Be enthusiastic and convince him that you'll work hard and that you learn fast. He told me to write a 30-60-90 days business plan as to how I will succeed.
After I submitted that, he invited me back to a second interview with the general manager. That interview was much shorter. He had me sell a pen. Be persistent! If he refuses to buy your pen, say "what can I do to make you buy this?"
Then I was arranged for a ride-along with one of the employees. It took a full day, where she took me through 2 hours of telemarketing, a couple appointments, and 3 more hours of door -to -door sales. At that point I decided this was not for me. I was invited back for the fourth and final interview but politely declined.
Salary is $30,000 base + commission. Seemed like a difficult position as buying copiers and printers is the last thing on people's minds.
Interview Questions
Negotiation Details
None negotiable
Other Details
The interview consisted of a Phone Interview, a 1:1 Interview and a Background Check.
More Ricoh Americas Corporation Account Executive Interviews
Helpful Interview?
Yes |
No
Inappropriate?
Sales Consultant at Ricoh Americas Corporation
Posted Apr 14, 2011
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3.0
Average Interview
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Overall Positive Experience
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Received and Accepted Offer
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Interviewed May 2010 (took 3 weeks)
Relaxed traditional interviews 1 on 1
Interview Questions
Negotiation Details
Not negotiable
Other Details
I got the interview through an Employee Referral and the interview consisted of a Phone Interview, a 1:1 Interview, a Drug Test and a Background Check.
Helpful Interview?
Yes |
No
Inappropriate?
Regional Program/Process Manager at Ricoh Americas Corporation
Posted Apr 12, 2011
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3.0
Average Interview
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Overall Negative Experience
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Interviewed and No Offer
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Interviewed Mar 2011 (took 3 months)
Interview process was slow and the HR person communicated the process poorly. At 2 seperate times I didn't hear back from the company for weeks and assumed that the position was filled or closed, only to get a call telling me that they want me to interview with someone else.
The interviewers were all very good, and spent a lot of time 'selling' Ricoh, but I found that interviewers were asking for information that I had already discussed with them in a previous interview.
After what was supposed to be my 'final round' of interviews, I heard nothing back from them for a month to let me know the status and took another position.
My concern with this company was that they were very slow to respond and I can see that translating to a company that would be difficult to get anything done quickly in everyday situations. I think they are so over their head trying to figure out how to integrate the IKON business into Ricoh that other areas of the company are suffering.
It's a shame, because I was very excited about the opportunity, but I couldn't wait any longer for them to decide.
Interview Questions
Other Details
I Applied Online and the interview consisted of a Phone Interview, a 1:1 Interview, a Group/Panel Interview and a Background Check.
Helpful Interview?
Yes |
No
Inappropriate?
Technical Sales at Ricoh Americas Corporation
Posted Dec 18, 2010
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5.0
Very Difficult Interview
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Overall Negative Experience
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Interviewed and No Offer
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Interviewed Oct 2010 (took a day)
I drove all the way to nor cal from school which was three hours away to do this interview just to find out that the manager was too busy and asked to reschedule. With today's technology, I thought they would have called and save me the trip and gas money. If you decide to schedule an interview with this company, make sure you call and confirm the meeting time before wasting your precious time driving there.
Interview Questions
Other Details
The interview consisted of a Phone Interview and a 1:1 Interview.
Helpful Interview?
Yes |
No
Inappropriate?
Consultant at Ricoh Americas Corporation
Posted Sep 23, 2010
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3.0
Average Interview
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Overall Positive Experience
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Interviewed and No Offer
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Interviewed Sep 2010 (took 4 weeks)
This job was a sales position within my same group.
Other Details
The interview consisted of a Group/Panel Interview.
Helpful Interview?
Yes |
No
Inappropriate?
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