Getting an Interview
Getting an Interview
Interviews for Top Jobs at Ritz-Carlton
- Front Desk Agent (6)
- SPA Concierge (5)
- Server (4)
- Loss Prevention (4)
- Management Trainee (2)
- Housekeeping (2)
- Sales Assistant (2)
- Concierge (2)
- Steward (2)
- Guest Services (2)
- Communications/PBX (2)
- Massage Therapist (2)
- Banquets (1)
- Residences Concierge (1)
- Corporate Thought Leadership Director (1)
- Gift Shop Attendant (1)
- Lobby Ambassador (1)
- Club Services Manager (1)
- Lobby Lounge Food Runner (1)
- Senior Manager, Events (1)
- Gardemanger Cook (1)
- Meeting and Special Events (Intern) (1)
- SPA Conciege (1)
- MSE Manager (1)
- Member Experience Concierge (1)
- Commis-Kitchen (1)
- SPA Director - St Thomas, USVI (1)
- Guest Services Agent (1)
- Restaurant Supervisor (1)
- Human Resources (1)
Front Desk Agent Interview
I applied online. The process took 2 weeks – interviewed at Ritz-Carlton in December 2014.
Applied online. Received a response in a week to come in for an interview. Interview was in the afternoon: took about 30 minutes. Interviewed with the Front Office Manager. Series of 10-15 behavioral questions regarding performance, anticipating the guests needs (important for quality for the Ritz!) and other questions. Last question was regarding my knowledge of the company. Thought I had a positive experience, even received confirmation from interviewer that he felt that I would be a great fit. Did not receive the position, possibly due to me being a recent graduate with little experience.
- N/A most questions were typical to this type of interview Answer Question
Other Interview Reviews for Ritz-Carlton
Front Desk Agent InterviewNo OfferNeutral ExperienceDifficult InterviewNo OfferNeutral ExperienceDifficult Interview
I applied through an employee referral. The process took 2 weeks – interviewed at Ritz-Carlton (Orlando, FL) in October 2013.
I applied online & received an interview 2 weeks later.The interview questions were based on past situations at previous jobs.
- Tell me about an idea that you brought to your previous employer & what were the results 1 Answer
Front Desk Agent InterviewAccepted OfferPositive ExperienceAverage InterviewAccepted OfferPositive ExperienceAverage Interview
I applied in-person. The process took a week – interviewed at Ritz-Carlton (Atlanta, GA) in September 2013.
Multiple Assessments - Phone Interview for about 30 mnutes - Face to Face Interview for about 30 minutes - Interview with Rooms Exec 10 minutes - Interview with GM 5 minutes - was offered position a few days later
- Tell me about a time you had to handle a stressful situation. Answer Question
Front Desk Agent InterviewAccepted OfferNegative ExperienceEasy InterviewAccepted OfferNegative ExperienceEasy Interview
I applied through college or university. The process took 12+ months – interviewed at Ritz-Carlton (Fort Lauderdale, FL) in March 2012.
The interview was amazing. I had all the excitement and confidence when I left the process. Little did I know that after interviewing that was where all the excitement and advancement ended.
- If you were conducting this interview, what question would you ask? 1 Answer
Didn't have one
Front Desk Agent InterviewAccepted OfferPositive ExperienceEasy InterviewAccepted OfferPositive ExperienceEasy Interview
The process took 3 weeks – interviewed at Ritz-Carlton (New Orleans, LA) in September 2011.
Initially there are three steps to the interview process: 1- a pre screening on the phone, then am initial appointment is set up. 2- interview with a front office manager, they use the STAR method of interview ing which are behavioral questions. Basically its storytelling that should always end with a satisfied guest. 3- you do an interview with a the Director of the Front of the House which are more STAR questions. From there there will be drug test and backgrond check then on to orientation
- Tell Me About a time when you had to complet multiple projescts at one time to meet the same deadline. 1 Answer
There is room for manuvering however only if you have hotel experience. I would definitely research the cost of living, insurance, and taxes if relocating for a job so that you know what you need to live a lifestyle of your choice
Front Desk Agent InterviewAccepted OfferPositive ExperienceDifficult InterviewAccepted OfferPositive ExperienceDifficult Interview
I applied online. The process took 2 weeks – interviewed at Ritz-Carlton (Phoenix, AZ) in March 2011.
I applied online, completed an assessment and then was called for a phone interview. It was pretty basic, with the manager giving me an overview of the position. Once we completed the phone interview, I was invited for 3 more in-person interviews over the course of 2 weeks.
- The questions were not really difficult. There were situational questions (tell me a time when you...) I did not however, expect 4 interviews for an entry-level job, but I guess that is how they get the best candidates, by getting to know the applicant. 1 Answer
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