Ritz-Carlton

  www.ritzcarlton.com
  www.ritzcarlton.com

Ritz-Carlton Front Desk Agent Interview Questions

Updated Dec 7, 2014
Updated Dec 7, 2014
5 Interview Reviews

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Front Desk Agent Interview

Anonymous Interview Candidate
Anonymous Interview Candidate
Application Details

I applied online. The process took 2 weeksinterviewed at Ritz-Carlton in December 2014.

Interview Details

Applied online. Received a response in a week to come in for an interview. Interview was in the afternoon: took about 30 minutes. Interviewed with the Front Office Manager. Series of 10-15 behavioral questions regarding performance, anticipating the guests needs (important for quality for the Ritz!) and other questions. Last question was regarding my knowledge of the company. Thought I had a positive experience, even received confirmation from interviewer that he felt that I would be a great fit. Did not receive the position, possibly due to me being a recent graduate with little experience.

Interview Questions
  • N/A most questions were typical to this type of interview   Answer Question
No Offer
Positive Experience
Average Interview

Other Interview Reviews for Ritz-Carlton

  1. 2 people found this helpful  

    Front Desk Agent Interview

    Anonymous Interview Candidate in Orlando, FL
    Anonymous Interview Candidate in Orlando, FL
    Application Details

    I applied through an employee referral. The process took 2 weeksinterviewed at Ritz-Carlton in October 2013.

    Interview Details

    I applied online & received an interview 2 weeks later.The interview questions were based on past situations at previous jobs.

    Interview Questions
    • Tell me about an idea that you brought to your previous employer & what were the results   View Answer
    No Offer
    Neutral Experience
    Difficult Interview
  2. 1 person found this helpful  

    Front Desk Agent Interview

    Anonymous Interview Candidate in Fort Lauderdale, FL
    Anonymous Interview Candidate in Fort Lauderdale, FL
    Application Details

    I applied through college or university. The process took 12+ monthsinterviewed at Ritz-Carlton in March 2012.

    Interview Details

    The interview was amazing. I had all the excitement and confidence when I left the process. Little did I know that after interviewing that was where all the excitement and advancement ended.

    Interview Questions
    • If you were conducting this interview, what question would you ask?   View Answer
    Negotiation Details
    Didn't have one
    Accepted Offer
    Negative Experience
    Easy Interview
  3. 2 people found this helpful  

    Front Desk Agent Interview

    Anonymous Interview Candidate in New Orleans, LA
    Anonymous Interview Candidate in New Orleans, LA
    Application Details

    The process took 3 weeksinterviewed at Ritz-Carlton in September 2011.

    Interview Details

    Initially there are three steps to the interview process: 1- a pre screening on the phone, then am initial appointment is set up. 2- interview with a front office manager, they use the STAR method of interview ing which are behavioral questions. Basically its storytelling that should always end with a satisfied guest. 3- you do an interview with a the Director of the Front of the House which are more STAR questions. From there there will be drug test and backgrond check then on to orientation

    Interview Questions
    • Tell Me About a time when you had to complet multiple projescts at one time to meet the same deadline.   View Answer
    Negotiation Details
    There is room for manuvering however only if you have hotel experience. I would definitely research the cost of living, insurance, and taxes if relocating for a job so that you know what you need to live a lifestyle of your choice
    Accepted Offer
    Positive Experience
    Easy Interview
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  5. 2 people found this helpful  

    Front Desk Agent Interview

    Anonymous Interview Candidate in Phoenix, AZ
    Anonymous Interview Candidate in Phoenix, AZ
    Application Details

    I applied online. The process took 2 weeksinterviewed at Ritz-Carlton in March 2011.

    Interview Details

    I applied online, completed an assessment and then was called for a phone interview. It was pretty basic, with the manager giving me an overview of the position. Once we completed the phone interview, I was invited for 3 more in-person interviews over the course of 2 weeks.

    Interview Questions
    • The questions were not really difficult. There were situational questions (tell me a time when you...) I did not however, expect 4 interviews for an entry-level job, but I guess that is how they get the best candidates, by getting to know the applicant.   View Answer
    Negotiation Details
    No negociation
    Accepted Offer
    Positive Experience
    Difficult Interview

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