Ritz-Carlton
3.8 of 5 210 reviews
www.ritzcarlton.com Chevy Chase, MD 5000+ Employees

Ritz-Carlton Front Desk Agent Interview Questions & Reviews

Updated Nov 17, 2013
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Interview Experience 

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Interview Difficulty 

3 candidate interviews Back to all interview questions
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1 person found this helpful

No Offer

Neutral Experience

Difficult Interview

Front Desk Agent Interview

Front Desk Agent
Orlando, FL

I applied through an employee referral and the process took 2 weeks - interviewed at Ritz-Carlton in October 2013.

Interview Details – I applied online & received an interview 2 weeks later.The interview questions were based on past situations at previous jobs.

Interview Question – Tell me about an idea that you brought to your previous employer & what were the results   View Answer

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2 people found this helpful

Accepted Offer

Positive Experience

Difficult Interview

Front Desk Agent Interview

Front Desk Agent
Phoenix, AZ

I applied online and the process took 2 weeks - interviewed at Ritz-Carlton in March 2011.

Interview Details – I applied online, completed an assessment and then was called for a phone interview. It was pretty basic, with the manager giving me an overview of the position. Once we completed the phone interview, I was invited for 3 more in-person interviews over the course of 2 weeks.

Interview Question – The questions were not really difficult. There were situational questions (tell me a time when you...) I did not however, expect 4 interviews for an entry-level job, but I guess that is how they get the best candidates, by getting to know the applicant.   View Answer

Negotiation Details – No negociation

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1 person found this helpful

Accepted Offer

Positive Experience

Easy Interview

Front Desk Agent Interview

Front Desk Agent
New Orleans, LA

The process took 3 weeks - interviewed at Ritz-Carlton in September 2011.

Interview Details – Initially there are three steps to the interview process: 1- a pre screening on the phone, then am initial appointment is set up. 2- interview with a front office manager, they use the STAR method of interview ing which are behavioral questions. Basically its storytelling that should always end with a satisfied guest. 3- you do an interview with a the Director of the Front of the House which are more STAR questions. From there there will be drug test and backgrond check then on to orientation

Interview Question – Tell Me About a time when you had to complet multiple projescts at one time to meet the same deadline.   View Answer

Negotiation Details – There is room for manuvering however only if you have hotel experience. I would definitely research the cost of living, insurance, and taxes if relocating for a job so that you know what you need to live a lifestyle of your choice

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