Ritz-Carlton Front Desk Agent Interview Questions

Updated May 29, 2015
7 Interview Reviews

Interview Experience

Interview Experience

71%
14%
14%

Getting an Interview

Getting an Interview

50%
16%
16%

Interview Difficulty

2.9
Average

Interview Difficulty

Hard

Average

Easy

7 Candidate Interview Reviews Back to all Interviews

Sort: Popular Date Difficulty

Helpful (2)  

Front Desk Agent Interview

Anonymous Interview Candidate
Accepted Offer
Positive Experience
Average Interview

Application

I applied online – interviewed at Ritz-Carlton.

Interview

The interview process consisted of an online test when applying which will determine whether or not you are an ideal candidate for the role based on your answers to the questions, one phone screen, a first interview, and a face to face interview with the Manager of the department. T

Interview Questions

Other Interview Reviews for Ritz-Carlton

  1.  

    Front Desk Agent Interview

    Anonymous Employee
    No Offer
    Positive Experience
    Average Interview

    Application

    I applied online. The process took 2 weeksinterviewed at Ritz-Carlton in December 2014.

    Interview

    Applied online. Received a response in a week to come in for an interview. Interview was in the afternoon: took about 30 minutes. Interviewed with the Front Office Manager. Series of 10-15 behavioral questions regarding performance, anticipating the guests needs (important for quality for the Ritz!) and other questions. Last question was regarding my knowledge of the company. Thought I had a positive experience, even received confirmation from interviewer that he felt that I would be a great fit. Did not receive the position, possibly due to me being a recent graduate with little experience.

    Interview Questions

    • N/A most questions were typical to this type of interview   Answer Question
  2. Helpful (3)  

    Front Desk Agent Interview

    Anonymous Employee in Orlando, FL
    No Offer
    Neutral Experience
    Difficult Interview

    Application

    I applied through an employee referral. The process took 2 weeksinterviewed at Ritz-Carlton (Orlando, FL) in October 2013.

    Interview

    I applied online & received an interview 2 weeks later.The interview questions were based on past situations at previous jobs.

    Interview Questions

    • Tell me about an idea that you brought to your previous employer & what were the results   1 Answer
  3. Helpful (1)  

    Front Desk Agent Interview

    Anonymous Interview Candidate in Atlanta, GA
    Accepted Offer
    Positive Experience
    Average Interview

    Application

    I applied in-person. The process took a weekinterviewed at Ritz-Carlton (Atlanta, GA) in September 2013.

    Interview

    Multiple Assessments - Phone Interview for about 30 mnutes - Face to Face Interview for about 30 minutes - Interview with Rooms Exec 10 minutes - Interview with GM 5 minutes - was offered position a few days later

    Interview Questions

    • Tell me about a time you had to handle a stressful situation.   Answer Question
  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Interview Review


  5. Helpful (1)  

    Front Desk Agent Interview

    Anonymous Interview Candidate in Fort Lauderdale, FL
    Accepted Offer
    Negative Experience
    Easy Interview

    Application

    I applied through college or university. The process took 12+ monthsinterviewed at Ritz-Carlton (Fort Lauderdale, FL) in March 2012.

    Interview

    The interview was amazing. I had all the excitement and confidence when I left the process. Little did I know that after interviewing that was where all the excitement and advancement ended.

    Interview Questions

    • If you were conducting this interview, what question would you ask?   1 Answer

    Negotiation

    Didn't have one

  6. Helpful (4)  

    Front Desk Agent Interview

    Anonymous Interview Candidate in New Orleans, LA
    Accepted Offer
    Positive Experience
    Easy Interview

    Application

    The process took 3 weeksinterviewed at Ritz-Carlton (New Orleans, LA) in September 2011.

    Interview

    Initially there are three steps to the interview process: 1- a pre screening on the phone, then am initial appointment is set up. 2- interview with a front office manager, they use the STAR method of interview ing which are behavioral questions. Basically its storytelling that should always end with a satisfied guest. 3- you do an interview with a the Director of the Front of the House which are more STAR questions. From there there will be drug test and backgrond check then on to orientation

    Interview Questions

    • Tell Me About a time when you had to complet multiple projescts at one time to meet the same deadline.   1 Answer

    Negotiation

    There is room for manuvering however only if you have hotel experience. I would definitely research the cost of living, insurance, and taxes if relocating for a job so that you know what you need to live a lifestyle of your choice

  7. Helpful (3)  

    Front Desk Agent Interview

    Anonymous Interview Candidate in Phoenix, AZ
    Accepted Offer
    Positive Experience
    Difficult Interview

    Application

    I applied online. The process took 2 weeksinterviewed at Ritz-Carlton (Phoenix, AZ) in March 2011.

    Interview

    I applied online, completed an assessment and then was called for a phone interview. It was pretty basic, with the manager giving me an overview of the position. Once we completed the phone interview, I was invited for 3 more in-person interviews over the course of 2 weeks.

    Interview Questions

    • The questions were not really difficult. There were situational questions (tell me a time when you...) I did not however, expect 4 interviews for an entry-level job, but I guess that is how they get the best candidates, by getting to know the applicant.   1 Answer

    Negotiation

    No negociation

Work at Ritz-Carlton? Share Your Experiences

Ritz-Carlton

 
Click to Rate
or

The difficulty rating is the average interview difficulty rating across all interview candidates.

The interview experience is the percentage of all interview candidates that said their interview experience was positive, neutral, or negative.

Your response will be removed from the review – this cannot be undone.