Ritz-Carlton Front Desk Agent Interview Questions & Reviews
Getting an Interview
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Very Easy Interview
Front Desk Agent Interview (Negative Experience; Very Easy Interview)
I applied through college or university and the process took 12 months - interviewed at Ritz-Carlton in March 2012.
Interview Details – The interview was amazing. I had all the excitement and confidence when I left the process. Little did I know that after interviewing that was where all the excitement and advancement ended.
Interview Question – If you were conducting this interview, what question would you ask? View Answer
Negotiation Details – Didn't have one
Front Desk Agent Interview (Neutral Experience; Difficult Interview)
I applied through an employee referral and the process took 2 weeks - interviewed at Ritz-Carlton in October 2013.
Interview Details – I applied online & received an interview 2 weeks later.The interview questions were based on past situations at previous jobs.
Interview Question – Tell me about an idea that you brought to your previous employer & what were the results View Answer
Front Desk Agent Interview (Positive Experience; Difficult Interview)
I applied online and the process took 2 weeks - interviewed at Ritz-Carlton in March 2011.
Interview Details – I applied online, completed an assessment and then was called for a phone interview. It was pretty basic, with the manager giving me an overview of the position. Once we completed the phone interview, I was invited for 3 more in-person interviews over the course of 2 weeks.
Interview Question – The questions were not really difficult. There were situational questions (tell me a time when you...) I did not however, expect 4 interviews for an entry-level job, but I guess that is how they get the best candidates, by getting to know the applicant. View Answer
Negotiation Details – No negociation
Front Desk Agent Interview (Positive Experience; Easy Interview)
The process took 3 weeks - interviewed at Ritz-Carlton in September 2011.
Interview Details – Initially there are three steps to the interview process: 1- a pre screening on the phone, then am initial appointment is set up. 2- interview with a front office manager, they use the STAR method of interview ing which are behavioral questions. Basically its storytelling that should always end with a satisfied guest. 3- you do an interview with a the Director of the Front of the House which are more STAR questions. From there there will be drug test and backgrond check then on to orientation
Interview Question – Tell Me About a time when you had to complet multiple projescts at one time to meet the same deadline. View Answer
Negotiation Details – There is room for manuvering however only if you have hotel experience. I would definitely research the cost of living, insurance, and taxes if relocating for a job so that you know what you need to live a lifestyle of your choice
Interviews for Top Jobs at Ritz-Carlton