Glassdoor is your free inside look at Ritz-Carlton interview questions and advice. All 42 interview reviews posted anonymously by Ritz-Carlton employees and interview candidates.
Ritz-Carlton Interview Questions & Reviews
Getting the Interview 42 Interviews
Interview Experience 39 Ratings
Communications/PBX at Ritz-Carlton
Accepted Offer – Reviewed May 22, 2013 New
Interview Details – Applications online, application includes a test. then wait for a call. I did one on one interview and was later offered the job.
Interview Question – talking about past job experiences and making sure you answer in a concise way. Answer Question
Negotiation Details – There was a set salary. There were no negotions
Helpful Interview?
Yes |
No
Problem with this interview?
SPA Concierge at Ritz-Carlton
Accepted Offer – Interviewed in Feb 2013 – Reviewed May 21, 2013 New
Interview Details – Online application, phone interview, two personal interviews.
Interview Question – Tell us about a situation where you provided superior customer service in a difficult situation and how did you turn it around. Answer Question
Helpful Interview?
Yes |
No
Problem with this interview?
Lobby Lounge Food Runner at Ritz-Carlton
Accepted Offer – Interviewed in Orlando, FL May 2013 – Reviewed May 16, 2013 New
Interview Details – Do not speak in slang, they will not hire you. Wear a suit, get a hair cut, and start researching the company. If you have no experience, do not waste your time applying, no one begins at the Ritz-Carlton, you work your way into it. Prepare for the most intense screening process for an entry level job you will ever have. Always smile and speak as if your were about to drink tea with the president.
Interview Question – Can't remember, Director of food and beverage conducted his interview as we walked around the hotel, threw two curve balls at me that I was not prepared for. Answer Question
Negotiation Details – non negotiable, offer was more than I had expected; a lot more. I will be buying a new car, that is how much they offered.
Helpful Interview?
Yes |
No
Problem with this interview?
Server Attendant at Ritz-Carlton
Accepted Offer – Reviewed Apr 8, 2013
Interview Details –
Apply online, contacted by phone to setup interview.
Metup with Restaurant manager to discuss possibilities and setup an itnerview with general hotel/restaurant managers.
After several interview and signing hiring papers, you go to an orientation held onece a month where all employess hired that month are trained for 3 days.
Interview Question – "Why do you want to work at Ritz-Carlton" Answer Question
Negotiation Details – No negotiation as it is mostly on tips
Helpful Interview?
Yes |
No
Problem with this interview?
Fitness Instructor at Ritz-Carlton
Accepted Offer – Reviewed Mar 28, 2013
Interview Details – lots of very detailed questions and psychological evaluation, mutli-phase interview: phone, in person, demo class
Interview Question – how i have handles challenges from difficult guests in the past and how i've gone above and beyond for a customer Answer Question
Negotiation Details – i didn't try to negotiate
Helpful Interview?
Yes |
No
Problem with this interview?
Concierge at Ritz-Carlton
Accepted Offer – Interviewed in San Francisco, CA Oct 2009 – Reviewed Feb 28, 2013
Interview Details – Interviews vary, first a phone interview, then an interview with two managers, some people then go back for 2 other interviews, others dont. Basic customer service questions, what would you do in *this* situation, just show you have high integrity and morals and can think quick on your feet.
Interview Question – What can you contribute that no one else can? Answer Question
Negotiation Details – they tell you what you get.
Helpful Interview?
Yes |
No
Problem with this interview?
Guest Services at Ritz-Carlton
Accepted Offer – Interviewed in San Francisco, CA – Reviewed Feb 26, 2013
Interview Details – must fill out application online to even be considered. show up to interview in suit if you really want the job. according to management if you look "runway" the jobs is yours. management totally hires based on looks - this straight from the horses mouth! the want to keep "ugly" people in back away from the public.
Interview Question – interview process is a joke. if they want you bad enough they will coach you through the answers they need. Answer Question
Negotiation Details – no negotiation for hourly jobs - they have a take it or leave it attitude.
Helpful Interview?
Yes |
No
Problem with this interview?
Steward at Ritz-Carlton
No Offer – Interviewed in Amelia Island, FL Jan 2013 – Reviewed Feb 21, 2013
Interview Details – Attended job fair, after introduction the interviewer excused himself to use restroom, let's just say I was waiting a while, felt rather uncomfortable sitting alone in open room while other interviews going on around me, not much questioning, long job description, in fact I asked all the questions!
Interview Question – Like I said I asked the questions and I know just about everything there is for a steward position at the Ritz without getting the job or ever working there! Interview if you can call it that was long detailed description of the operations behind house, I had a feeling the position had already been filled. Good coffee...what more can I say? Answer Question
Helpful Interview?
Yes |
No
Problem with this interview?
Server at Ritz-Carlton
Accepted Offer – Interviewed in Naples, FL Jun 2011 – Reviewed Feb 17, 2013
Interview Details – Pretty Simple and Straightforward-Online application, online test/assessment, a brief phone interview, and a face to face interview with 2 supervisors. Once they offer you the position, then it's a background check, drug test, and a three day extremely boring orientation process which tries to turn you into a Ritz Carlton robot.
Interview Question – Basic questions about how you handled situations at your previous job-nothing too difficult. Answer Question
Negotiation Details – No negotiation-the pay is minimal and the tips are where you make your money.
Helpful Interview?
Yes |
No
Problem with this interview?
Sales Assistant at Ritz-Carlton
Accepted Offer – Reviewed Feb 11, 2013
Interview Details –
the process involves you answering ever question with this formula
what was the Situation
then explain the task you performed
discuss your actions
and then most importantly go over the results
many people interview and forget the last part however it is key to how the company thinks.
Everything at the Ritz is analyzed, thus the results of your actions how satisfied was the customer, your departmental numbers increased by..., that is what they are looking for.
Interview Question – Describe a situation or a task that you failed to complete , (or a time where you did not get your work done as expected) View Answer
Negotiation Details – none, as hourly they offer you accept
Helpful Interview?
Yes |
No
Problem with this interview?
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