Getting an Interview
Getting an Interview
Interviews for Top Jobs at Ritz-Carlton
- Front Desk Agent (7)
- SPA Concierge (6)
- Server (4)
- Loss Prevention (4)
- Management Trainee (2)
- Housekeeping (2)
- Concierge (2)
- Steward (2)
- Guest Services (2)
- Communications/PBX (2)
- Sales Assistant (2)
- Massage Therapist (2)
- Banquets (1)
- Club Manager (1)
- Residences Concierge (1)
- Corporate Thought Leadership Director (1)
- Gift Shop Attendant (1)
- Lobby Ambassador (1)
- Club Services Manager (1)
- Lobby Lounge Food Runner (1)
- Senior Manager, Events (1)
- Gardemanger Cook (1)
- Meeting and Special Events (Intern) (1)
- SPA Conciege (1)
- MSE Manager (1)
- Member Experience Concierge (1)
- Commis-Kitchen (1)
- SPA Director - St Thomas, USVI (1)
- Guest Services Agent (1)
- Restaurant Supervisor (1)
Helpful (2)Accepted OfferPositive ExperienceAverage Interview
I applied online – interviewed at Ritz-Carlton.
The interview process consisted of an online test when applying which will determine whether or not you are an ideal candidate for the role based on your answers to the questions, one phone screen, a first interview, and a face to face interview with the Manager of the department. T
- Describe your leadership style Answer Question
Helpful (1)Accepted OfferPositive ExperienceDifficult Interview
I applied online. The process took 6 days – interviewed at Ritz-Carlton (Los Angeles, CA) in April 2015.
Filled out Online app took the assessment test they called with in a week after to set up interview. Need to dress extremely professional for this establishment stockings well groomed hair decent dress or pants suit for ladies they go for people who look decent enough to show off. They will train the right candidate trust me I was there for food runner got hired as a hostess..
- Describe a situation where you gave excellent guest service? This question is important it kinda seals the deal that and if you have past experience so know what you are talking about research your position be sure that there are some similarities from your previous job to what they will have you doing in the future. 1 Answer
- Accepted OfferPositive ExperienceAverage Interview
I applied online. The process took 1+ week – interviewed at Ritz-Carlton (Saint Louis, MO).
Applied online, about a week later received a phone call and from that they scheduled an interview. Interview consisted of a panel of 3 which included the head of security, the head of house keeping and the Executive Assistant Manager (EAM).
Interview was predominately behavioral interview questions relating to customer service and why you want to work at The Ritz-Carlton.
At the end of the interview they said they were interviewing other individuals and if interested they would contact me back within the week. They called me back the very next day and made an offer.
- Tell me a time when you provided excellent customer service. Answer Question
Helpful (1)Accepted OfferPositive ExperienceAverage Interview
I applied online. The process took 5 weeks – interviewed at Ritz-Carlton.
Very professional but still felt casual. Met outside the restaurant, as interviewee asked I answered and they wrote down everything. A lot of scenario questions, what have you done. Be confident and nice. They want nice people to work here, Is a great company to work for.
- All about the customer experience and you being creative and genuine whenever helping a guest 1 Answer
Helpful (1)Accepted OfferPositive ExperienceEasy Interview
I applied online. The process took 1+ week – interviewed at Ritz-Carlton.
After submitting an application online you will be contacted by an outside recruiter. This person may or may not know anything about the property or the day to day needs for the job(beyond what they have been told)
The next steps involve questions about your experience where they will want a situation, how you handled it, and what the results were. You should be as detailed as possible and spend some time explain the final outcome.
- Describe a time when you planned something and it didn't go the way you expected. Answer Question
I was able to negotiate my pay since i knew i was taking over a position that had originally been 2 separate jobs.
- No OfferPositive ExperienceAverage Interview
I applied online. The process took 2 weeks – interviewed at Ritz-Carlton in December 2014.
Applied online. Received a response in a week to come in for an interview. Interview was in the afternoon: took about 30 minutes. Interviewed with the Front Office Manager. Series of 10-15 behavioral questions regarding performance, anticipating the guests needs (important for quality for the Ritz!) and other questions. Last question was regarding my knowledge of the company. Thought I had a positive experience, even received confirmation from interviewer that he felt that I would be a great fit. Did not receive the position, possibly due to me being a recent graduate with little experience.
- N/A most questions were typical to this type of interview Answer Question
- Accepted OfferPositive ExperienceDifficult Interview
I applied online. The process took 5 days – interviewed at Ritz-Carlton (Saint Thomas, VI) in December 2014.
My first interview was with someone from the HR Department. It was a short interview basically to make sure I was a good fit for the position I was applying for. The same day I had an interview with the department manager. This was the real interview. It lasted at least 1.5. Then she had me interview with a front desk manager. It was short. About 10 minutes. Then I met with the director of operations and I told him about myself for a few minutes. And that concluded my interview process
- Describe a time, whether in school or at work, when you had to take charge. Answer Question
- Accepted OfferAverage Interview
The process took 3 weeks – interviewed at Ritz-Carlton.
I sent HR my resume, who then sent it to the Pastry Chef. He contacted me about setting up an interview. The interview consisted of a variety of behavioral questions, along with a couple questions about my background and interests. After my interview with the Pastry Chef, I was contacted again to speak with the HR Manager and the General Manager.
- The questions were basic, just make sure you have a couple scenarios in your mind prior to the interview. For example: a time you had to work within a group, a time you made a mistake and how did you fix it, etc. Answer Question
- Accepted OfferPositive ExperienceDifficult Interview
I applied online. The process took 4 weeks – interviewed at Ritz-Carlton (Aspen, CO).
Received a call a week after applying, interviewed about two weeks later for an undetermined position. Had a lengthly, in-depth interview with a member of the management, a second opinion/follow up with another member of management, and then a final brief interview with the manager with the department I was ultimately considered for.
- "Explain a time where you anticipated a customers needs". "Explain a time when you encountered conflict and how you resolved it". "How do you respond to stress". "How do you deal with a difficult customer". 1 Answer
Helpful (2)No OfferAverage Interview
I applied online – interviewed at Ritz-Carlton (Phoenix, AZ) in July 2014.
I done an application on-line was called in for a interview, I was asked a lot of questions.the way they was acting I really thought I had the job. I spent over 4hrs there for the interview meeting everyone. They said they would call or send an E-Mail, well I learned if you get a E-Mail that you didn't get the job. I have over 2yrs in housekeeping guess I wasn't good enough for there company. Keep on looking.
- Asked the most memorable time I have ever had with a customer. I had many Answer Question
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