Ritz-Carlton
3.8 of 5 209 reviews
www.ritzcarlton.com Chevy Chase, MD 5000+ Employees

Ritz-Carlton Interview Questions & Reviews

Updated Apr 8, 2014
All Interviews Received Offers

Getting the Interview 

68%
11%
7%

Interview Experience 

57%
28%
14%

Interview Difficulty 

55 candidate interviews
Relevance Date Difficulty
in

No Offer

Negative Experience

Average Interview

Steward Interview

Anonymous Interview Candidate
Amelia Island, FL

I applied online and the process took 2 weeks - interviewed at Ritz-Carlton in March 2014.

Interview Details – 3rd time's not the charm...being disabled I have to do back of house jobs like this, my last job before I relocated up here I did six years and only when my employer closed down was I forced to leave. I've been applying for this position now 5 years since I moved to the area, yet every time they decide to go with another candidate a couple of weeks later the position is advertised again...at time I'm writing this it is available yet again, but I'm done with this place. This time I was invited to the property itself, one thing I notice your looks will go a long way here. Asked me a lot of questions about customer intimacy and working with the public despite the position having little if any dealing with the public...in 6 years at the other place I only encountered customers twice...both times they were drunk and barged into work area. Other questions about how you work with others, typical team-work inquiries. I did point out during the interview my disability which the interviewer paid no mind and went on with his questioning, I took that as he already made up his mind. The Ritz does encourage the disabled to apply and I did meet a disabled employee prior to the interview, but even that employee looked like he stepped out of a GQ magazine. Rejection letter 2 days later.

Interview Question – Tell about how you deal with difficult co-workers? Tell me about a time you went out of your way for a customer?   Answer Question

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Accepted Offer

Positive Experience

Average Interview

Valet Interview

Valet
Dallas, TX

I applied through other source and the process took 2 days - interviewed at Ritz-Carlton.

Interview Details – Very selective about their hiring process, they only want the finest employees representing the name brand

Interview Question – Have you ever told a lie? What is your greatest regret?   Answer Question

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No Offer

Negative Experience

Difficult Interview

Massage Therapist Interview

Anonymous Interview Candidate
Denver, CO

I applied online and the process took 2 weeks - interviewed at Ritz-Carlton.

Interview Details – I applied on line two years ago and was called in for an interview in less than 2 weeks with the spa manager. Right after the verbal interview we proceeded to a hands on practical. Before I left she said she wanted me to meet with, I'm assuming the spa director. So I thought, "Yay, this is good!". A few days later I had the next interview. It was the "talent plus" questions and about my availability. Granted it was for on-call, I was being honest and told then I had a full time job, going to school and planning a wedding. I know TMI! Long story short, I didn't get the job but re-applied a week ago, the day, the position became available. They declined my application the next day saying they "decided to go with another candidate", but I KNOW they don't hire in a day. A new position came up the next day, so I applied, again. I got the same email 3 days later. And yes, both positions that they claimed to be filled, are still up and "accepting applications". Very disappointing. Just don't reply instead of lying. I thought the Ritz Carlton values were higher than that.

Interview Question – Not difficult, but a lot of the questions had the same feel. "Explain a time in which you worked in a difficult situation and what you did to handle it? How did it make you feel?"   View Answer

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Accepted Offer

Neutral Experience

Server Interview

Server

Interviewed at Ritz-Carlton

Interview Details – Phone interview for 15 minutes
150 behavioral interview test
1 In-person 30 minute interview

Interview Question – Nothing that I recall was particularly difficult   Answer Question

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Accepted Offer

Neutral Experience

Average Interview

Sales Assistant Interview

Sales Assistant

I applied online and the process took 4+ weeks - interviewed at Ritz-Carlton in October 2012.

Interview Details – Very easy, situational interview, what would you do if...?

Interview Question – Nothing out of the ordinary   Answer Question

Negotiation Details – no negotiation for hourly associates

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Accepted Offer

Positive Experience

Difficult Interview

Front Office Supervisor Interview

Front Office Supervisor

I applied online and interviewed at Ritz-Carlton.

Interview Details – Apply online at RitzCarlton.com, Take aptitude test, if qualified get a phone interview and then an inperson interview and then a final interview

Interview Question – Be prepared to discuss specific experiences   Answer Question

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1 person found this helpful

No Offer

Neutral Experience

Difficult Interview

Front Desk Agent Interview

Front Desk Agent
Orlando, FL

I applied through an employee referral and the process took 2 weeks - interviewed at Ritz-Carlton in October 2013.

Interview Details – I applied online & received an interview 2 weeks later.The interview questions were based on past situations at previous jobs.

Interview Question – Tell me about an idea that you brought to your previous employer & what were the results   View Answer

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1 person found this helpful

No Offer

Positive Experience

Difficult Interview

SPA Concierge Interview

Anonymous Interview Candidate

I applied online and the process took 2 weeks - interviewed at Ritz-Carlton.

Interview Details – I applied online and took an assessment. A few days later, I got a call from the spa director for a phone interview. She set me up for an interview the next day. When I came to check in with the concierge, everybody was very courteous and professional. An employee escorted me to the spa and the spa concierge escorted me to the waiting area. The interview consisted of all behavioral questions. The dress code was business casual. The spa director actually followed up with me sooner than she told me she would which was nice. Even though I did not get the job, I have a lot of respect for this company and their professionalism.

Interview Question – Tell me a time when you went above and beyond for a customer   Answer Question

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Accepted Offer

Positive Experience

Difficult Interview

Gardemanger Cook Interview

Anonymous Employee
New Orleans, LA

I applied through an employee referral and the process took 5 days - interviewed at Ritz-Carlton in December 2009.

Interview Details – - 3 telephone interviews with employees from different departments (as an employee later, every manager and assistant will have to do these) going through a catalogue of general questions -most of them are character and personality questions
- once approved, face-to-face interview with department head and tour through entire hotel and future department

Interview Question – Imagine, you'd enter a room full with people, do you immediately understand what the situation is? Explain which situation came to mind.   Answer Question

Negotiation Details – I didn't negotiate because I was offered more than expected.

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Accepted Offer

Neutral Experience

Massage Therapist Interview

Massage Therapist

Interviewed at Ritz-Carlton

Interview Details – Put my application in. They were not hiring at that time so I went in later in the season and got an opportunity to speak with manager and later went in for a practical massage and went back for another and got the job.

Interview Question – None that I can think of. Pretty standard for massage therapy.   View Answer

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