Ritz-Carlton

www.ritzcarlton.com
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Ritz-Carlton Interview Questions

Updated Mar 1, 2015
Updated Mar 1, 2015
81 Interview Reviews

Interview Experience

Interview Experience

63%
24%
11%

Getting an Interview

Getting an Interview

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6%

Interview Difficulty

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Candidate Interview Reviews

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  1.  

    Do Not Wish to Answer Interview

    Anonymous Interview Candidate in Coconut Grove, FL
    Anonymous Interview Candidate in Coconut Grove, FL
    Application Details

    I applied online. The process took 4+ weeksinterviewed at Ritz-Carlton in September 2010.

    Interview Details

    Tedious

    Interview Questions
    • How did you handle an employee that was having trouble and what was the resolution?   Answer Question
    Accepted Offer
    Neutral Experience
    Difficult Interview
  2. 2 people found this helpful  

    Human Resources Interview

    Anonymous Interview Candidate in Chevy Chase, MD
    Anonymous Interview Candidate in Chevy Chase, MD
    Application Details

    I applied through other source. The process took a weekinterviewed at Ritz-Carlton in January 2008.

    Interview Details

    I was impressed with the number of interviews coordinated (6) in a short period of time (1 week). The process was streamlined, efficient and was impressed with the interview schedule emailed to me prior to my arrival at the corporate office.

    Interview Questions
    • My most difficult interview was my interview with Talent +. Ritz-Carlton uses a third party vendor during the initial selection process. The interview is designed to measure your nature talents. Questions were thought provoking however, and none that I would have anticipated in advance. You can't study for it. I will not provide specifics as to not to risk the integrity of our current selection process.   View Answer
    Negotiation Details
    Unfortunately, I did not negotiate. I was offered much more than what I was currenlty making at the time.
    Accepted Offer
    Positive Experience
    Difficult Interview
  3. 2 people found this helpful  

    Lobby Lounge Food Runner Interview

    Anonymous Interview Candidate in Orlando, FL
    Anonymous Interview Candidate in Orlando, FL
    Application Details

    I applied online. The process took a weekinterviewed at Ritz-Carlton in May 2013.

    Interview Details

    Do not speak in slang, they will not hire you. Wear a suit, get a hair cut, and start researching the company. If you have no experience, do not waste your time applying, no one begins at the Ritz-Carlton, you work your way into it. Prepare for the most intense screening process for an entry level job you will ever have. Always smile and speak as if your were about to drink tea with the president.

    Interview Questions
    • Can't remember, Director of food and beverage conducted his interview as we walked around the hotel, threw two curve balls at me that I was not prepared for.   Answer Question
    Negotiation Details
    non negotiable, offer was more than I had expected; a lot more. I will be buying a new car, that is how much they offered.
    Accepted Offer
    Positive Experience
    Difficult Interview
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  5.  

    Server Interview

    Anonymous Interview Candidate in Aspen, CO
    Anonymous Interview Candidate in Aspen, CO
    Application Details

    I applied online. The process took 4 weeksinterviewed at Ritz-Carlton.

    Interview Details

    Received a call a week after applying, interviewed about two weeks later for an undetermined position. Had a lengthly, in-depth interview with a member of the management, a second opinion/follow up with another member of management, and then a final brief interview with the manager with the department I was ultimately considered for.

    Interview Questions
    • "Explain a time where you anticipated a customers needs". "Explain a time when you encountered conflict and how you resolved it". "How do you respond to stress". "How do you deal with a difficult customer".   View Answer
    Accepted Offer
    Positive Experience
    Difficult Interview
  6.  

    SPA Conciege Interview

    Anonymous Interview Candidate in Charlotte, NC
    Anonymous Interview Candidate in Charlotte, NC
    Application Details

    I applied online. The process took 2 weeksinterviewed at Ritz-Carlton in January 2010.

    Interview Details

    Must apply online, through company website. You will have to take a survey at that time. Be prepared to spend at least 30 minutes or more. If your application makes it through the filters it gets passed on to the Depatment Manager, who usually conducts interview via phone and then in person. There is corporate guidelines, criteria and questions for each position that the Manager will follow.

    Interview Questions
    • Give me a situation where you had to deal with a diffucult customer and tell me how you handled it.   View Answer
    Negotiation Details
    Very simple, they pay this and you take it or leave it. Not usually a negotiation.
    Accepted Offer
    Positive Experience
    Difficult Interview
  7.  

    SPA Concierge Interview

    Anonymous Interview Candidate in Orlando, FL
    Anonymous Interview Candidate in Orlando, FL
    Application Details

    The process took 6 daysinterviewed at Ritz-Carlton in January 2012.

    Interview Details

    I applied through a job hiring board and received an invitation to take their assessment. Three days later, I had a phone interview with a HR representative. She then invited me to come in for an interview. It was on a Saturday when I met with the assistant spa manager and the spa assistant director. They escorted me to the second floor of the spa where I received a tour.

    After that, I was asked a few questions before they proceeded to tell me about the benefits of working for the company. Two days later, I was offered the job.

    Interview Questions
    • Describe a time where you went above and beyond for someone   Answer Question
    • Describe a time where you were faced with a difficult task   Answer Question
    Accepted Offer
    Positive Experience
    Difficult Interview
  8.  

    Club Services Manager Interview

    Anonymous Interview Candidate in Aspen, CO
    Anonymous Interview Candidate in Aspen, CO
    Application Details

    I applied through college or university. The process took 2 weeksinterviewed at Ritz-Carlton in May 2009.

    Interview Details

    Situational based interview - S.T.A.R
    Situation
    Task
    Action
    Result

    Interview Questions
    Negotiation Details
    N/A
    Accepted Offer
    Positive Experience
    Difficult Interview
  9.  

    Gardemanger Cook Interview

    Anonymous Interview Candidate in New Orleans, LA
    Anonymous Interview Candidate in New Orleans, LA
    Application Details

    I applied through an employee referral. The process took 5 daysinterviewed at Ritz-Carlton in December 2009.

    Interview Details

    - 3 telephone interviews with employees from different departments (as an employee later, every manager and assistant will have to do these) going through a catalogue of general questions -most of them are character and personality questions
    - once approved, face-to-face interview with department head and tour through entire hotel and future department

    Interview Questions
    • Imagine, you'd enter a room full with people, do you immediately understand what the situation is? Explain which situation came to mind.   Answer Question
    Negotiation Details
    I didn't negotiate because I was offered more than expected.
    Accepted Offer
    Positive Experience
    Difficult Interview
  10.  

    Reservations Agent Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    I applied online. The process took 2 weeksinterviewed at Ritz-Carlton.

    Interview Details

    Firstly they asked to fill in the application form on their website and then to pass the test (situation based questions, e.g. If the guest is unsatisfied with ..... what will be your actions? and you are given several answers to choose from). If you pass this test you will be invited to the interview with the manager who will ask you several question about yourself & your experience and then will be a set of behavioral based questions. After that you will have an interview with HR representative and if everything goes well you will be invited to a panel interview with manager, head of department and DOSM. If you pass this final 3rd interview you will be offered a job.

    Interview Questions
    • Give an example of situation when you persuade somebody to take your point of view?   Answer Question
    Accepted Offer
    Positive Experience
    Difficult Interview
  11.  

    Gift Shop Attendant Interview

    Anonymous Interview Candidate in Saint Louis, MO
    Anonymous Interview Candidate in Saint Louis, MO
    Application Details

    I applied online – interviewed at Ritz-Carlton.

    Interview Details

    Very professional interview process. They ask a lot of situational questions, such as..."Tell me about a time that you went above and beyond the call of duty to get the job done?" Answer the questions with an actual example, not what you would do.

    Interview Questions
    Accepted Offer
    Positive Experience
    Difficult Interview

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