Ritz-Carlton

  www.ritzcarlton.com
  www.ritzcarlton.com

Ritz-Carlton Interview Questions

Updated Dec 7, 2014
Updated Dec 7, 2014
79 Interview Reviews

Interview Experience

Interview Experience

62%
25%
11%

Getting an Interview

Getting an Interview

72%
10%
6%

Interview Difficulty

3.1
Average

Interview Difficulty

Hard

Average

Easy

Candidate Interview Reviews

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  1.  

    Fitness Instructor Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Interview Details

    lots of very detailed questions and psychological evaluation, mutli-phase interview: phone, in person, demo class

    Interview Questions
    • how i have handles challenges from difficult guests in the past and how i've gone above and beyond for a customer   Answer Question
    Negotiation Details
    i didn't try to negotiate
    Accepted Offer
  2.  

    Communications/PBX Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Interview Details

    Applications online, application includes a test. then wait for a call. I did one on one interview and was later offered the job.

    Interview Questions
    • talking about past job experiences and making sure you answer in a concise way.   Answer Question
    Negotiation Details
    There was a set salary. There were no negotions
    Accepted Offer
  3.  

    Senior Manager, Events Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    I applied through other source. The process took 2+ weeksinterviewed at Ritz-Carlton.

    Interview Details

    Been with the company since graduating from College

    For Transfers:

    Screening call with basic questions and expectation
    Flown in for interviews, 3 to 4 high level managers with different behavioural questions
    contacted about a week after with offer

    Interview Questions
    • Tell me about a time when you worked as hard as you could but failed   Answer Question
    Negotiation Details
    back and forth 3 times, would not budge
    Accepted Offer
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  5.  

    Massage Therapist Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Interview Details

    Put my application in. They were not hiring at that time so I went in later in the season and got an opportunity to speak with manager and later went in for a practical massage and went back for another and got the job.

    Interview Questions
    • None that I can think of. Pretty standard for massage therapy.   View Answer
    Accepted Offer
  6. 1 person found this helpful  

    Server Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Interview Details

    Phone interview for 15 minutes
    150 behavioral interview test
    1 In-person 30 minute interview

    Interview Questions
    Accepted Offer
  7.  

    Sales Manager Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Interview Details

    I posted my resume online through the Ritz-Carlton website and have my fingers crossed for an interview. I hope it does not take 2 weeks like many of the other posts have said!

    Interview Questions
    • I have not had the opportunity to answer any questions for this company yet.   Answer Question
    No Offer
  8.  

    MSE Manager Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Interview Details

    The interview process is slow. The online tests is very lengthy.
    The interview at property had three managers present: HR Manager, Hotel Manager and Director of Banquets.
    Many questions were asked regarding opportunity moments and how it was fixed and turned into a a happy guest.

    Interview Questions
    • What was the way you worked with an opportunity that you had to fix but you didn't create?   Answer Question
    Negotiation Details
    42,000
    Accepted Offer
  9.  

    Loss Prevention Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    I applied online – interviewed at Ritz-Carlton.

    Interview Details

    I got a email saying I was selected to be interviewed for the position. Given the fact that I was overseas and all flights were booked, I had to tell the person conducting the interview she was quick to schedule a phone interview. I did the phone interview it was about 45mins. She started by telling me about the job her expectations. She laid it all out on the table. Then she moved on to the situational questions and she told me she wanted direct answers to a situation that I previously encountered. No use of the "I always do this" more like in this situation. It was intense kept me on my toes but it was good. I moved on to the second stage an interview with the director!

    Interview Questions
    • Have you ever helped someone complete there work?   Answer Question
    • Have you done something wrong/ made a mistake at work how did you treat the situation   Answer Question
    • A conflict arise between yourself and a coworker how did you handle it   Answer Question
    • What's your greatest strength and an area of opportunity for growth   Answer Question
    Accepted Offer
    Positive Experience
  10.  

    Guest Services Agent Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    I applied online. The process took 4+ weeksinterviewed at Ritz-Carlton.

    Interview Details

    There will be an online Assessment where you need to type out the answers, which you need to provide your job experience and reason for applying the job, then first round of interview with the HR Manager, followed by interview with the Front Office Manager

    Interview Questions
    • Assessment question where you have to provide scenarios for each situation   Answer Question
    Accepted Offer
  11. 1 person found this helpful  

    Front Desk Agent Interview

    Anonymous Interview Candidate in Fort Lauderdale, FL
    Anonymous Interview Candidate in Fort Lauderdale, FL
    Application Details

    I applied through college or university. The process took 12+ monthsinterviewed at Ritz-Carlton in March 2012.

    Interview Details

    The interview was amazing. I had all the excitement and confidence when I left the process. Little did I know that after interviewing that was where all the excitement and advancement ended.

    Interview Questions
    • If you were conducting this interview, what question would you ask?   View Answer
    Negotiation Details
    Didn't have one
    Accepted Offer
    Negative Experience
    Easy Interview

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