Ritz-Carlton Interview Questions

Updated Aug 25, 2015
100 Interview Reviews

Interview Experience

Interview Experience

65%
21%
12%

Getting an Interview

Getting an Interview

71%
10%
5%
3
3
3
2

Interview Difficulty

3.1
Average

Interview Difficulty

Hard

Average

Easy

Candidate Interview Reviews

Sort: Popular Date Difficulty
  1.  

    Sales Coordinator Interview

    Anonymous Interview Candidate in Atlanta, GA
    Accepted Offer
    Positive Experience
    Difficult Interview

    Application

    I applied through an employee referral. The process took 2 weeks. I interviewed at Ritz-Carlton (Atlanta, GA) in April 2014.

    Interview

    Interview process is called STAR. It stand for Situation, Task, Action & Result. It's very specific and detailed. Not the easiest of processes, but seams to work well for this company.

    Interview Questions

    • Tell me about a time when your timing was off, and you were not able to win the business?   Answer Question
  2.  

    Corporate Job Interview

    Anonymous Employee
    No Offer
    Negative Experience
    Average Interview

    Application

    I applied online. The process took 3+ months. I interviewed at Ritz-Carlton.

    Interview

    Applied online. Initially received phone call from outsourced talent acquisition company used by Marriott International a month after applying. My experience with the acquisition team is that they are pretty unprofessional, unmotivated, and poorly trained. They mistakenly called me for other interviews I wasn't applying to afterward and gave a sorry apology. Had interview a week after receiving the call, which was pleasant and professional. Sent follow up however, I did not receive generic rejection email until a full month later. I wish the process had been a bit more structured.

    Interview Questions

  3.  

    Call Center Agent Interview

    Anonymous Interview Candidate
    Accepted Offer
    Neutral Experience
    Difficult Interview

    Application

    I applied online. The process took 2+ months. I interviewed at Ritz-Carlton in October 2012.

    Interview

    Very long hiring process. My process took over 2 months of interviews on the phone, in person, ect. I met with a lot of different managers from the rooms department. It was great to get to know them a little bit but it felt extreme for the position I was applying for.

    Interview Questions

    • Tell me about a time when you were able to exceed someone's expectations or create a memorable experience for them?   Answer Question
  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Interview Review


  5.  

    Director of Catering Interview

    Anonymous Interview Candidate in Fort Lauderdale, FL
    Accepted Offer
    Positive Experience
    Difficult Interview

    Application

    I applied in-person. The process took 2 weeks. I interviewed at Ritz-Carlton (Fort Lauderdale, FL) in August 2013.

    Interview

    STAR Process - you can google this to find out the specific steps. Given a scenario and need to give very specific answers with an example of how you have handle it in the past. You will meet with three different managers who will each have a different set of questions to go over. It is important to have specific answers with exact examples of your past experience.

    Interview Questions

    • Give me an example of how you dealt with an unhappy guest in the past   Answer Question
  6.  

    Front Office Supervisor Interview

    Anonymous Interview Candidate in Laguna Niguel, CA
    Accepted Offer
    Negative Experience
    Average Interview

    Application

    I applied online. The process took 2+ weeks. I interviewed at Ritz-Carlton (Laguna Niguel, CA) in April 2015.

    Interview

    easy, normal behevior based questions. took about 30 days interviewed with manager, supervisor and director. first was a phone call from manager to set up interviews at hotel. short interview, comofrtable setting although 2 on one is a bit tough.

    Interview Questions

    • gve an example of a time you displayed excellent customer service   1 Answer
  7.  

    Server Assistant Interview

    Anonymous Interview Candidate in Laguna Niguel, CA
    Accepted Offer
    Positive Experience
    Average Interview

    Application

    I applied through an employee referral. The process took a week. I interviewed at Ritz-Carlton (Laguna Niguel, CA).

    Interview

    It was brief but really good, since it was my first interview ever, I got pointers from the then F&B manager, because I had actually not done so good. I ended up getting the job because I had family already in the company and they prefer to do that

    Interview Questions

  8.  

    Internship Interview

    Anonymous Interview Candidate in Santiago (Chile)
    Accepted Offer
    Neutral Experience
    Easy Interview

    Application

    I applied online. The process took 4 weeks. I interviewed at Ritz-Carlton (Santiago (Chile)) in January 2011.

    Interview

    Email & CV sent to HR followed by their invitation for an interview. About 3 weeks later I was called by their dpt manager for further discussion on my internship.

    Interview Questions

    • Why did you come to Chile?   1 Answer
  9.  

    Front Desk Agent Interview

    Anonymous Interview Candidate in Charlotte, NC
    Accepted Offer
    Positive Experience
    Difficult Interview

    Application

    I applied online. The process took 4+ weeks. I interviewed at Ritz-Carlton (Charlotte, NC) in July 2011.

    Interview

    The hiring manager will usually ask about five or six questions. The STAR Process is always used. They ask situational questions and want specific results. There will also be a few open ended questions at the end.

    Interview Questions

    • Tell me about a time when you implemented a new process   Answer Question
  10.  

    SPA Concierge Interview

    Anonymous Interview Candidate in Atlanta, GA
    Accepted Offer
    Positive Experience
    Difficult Interview

    Application

    I applied online. The process took 1+ week. I interviewed at Ritz-Carlton (Atlanta, GA) in February 2013.

    Interview

    Applied online, received phone call to set up interview. Interviewed less than a week later- was interview by three people: not the easiest interview but not the hardest. Many experience questions

    Interview Questions

    • Tell me about a difficult situation you over came in the work place   Answer Question
  11.  

    Server Interview

    Anonymous Interview Candidate in Greensboro, GA
    Accepted Offer
    Positive Experience
    Average Interview

    Application

    I applied through an employee referral. The process took 5 days. I interviewed at Ritz-Carlton (Greensboro, GA) in June 2011.

    Interview

    3 step process. Identify problem, explain solution, explain outcome. They expect you to go step by step and hit each point. Make sure you follow the above process with answering all questions. This was the problem, this was the solution, this was the outcome, and I learned that....

    Interview Questions

Don't Miss Out On a Job You Love
Upload a resume to easily apply to jobs from anywhere. It's simple to set up.

The difficulty rating is the average interview difficulty rating across all interview candidates.

The interview experience is the percentage of all interview candidates that said their interview experience was positive, neutral, or negative.

Your response will be removed from the review – this cannot be undone.