Ritz-Carlton Interview Questions & Reviews
Getting an Interview
- Popular Job Titles:
- Front Desk Agent (4)
- SPA Concierge (3)
- Steward (2)
- Server (2)
- Guest Services (2)
- Sales Assistant (2)
- Concierge (2)
- Massage Therapist (2)
- Loss Prevention (2)
- Management Trainee (2)
- Communications/PBX (2)
- Residences Concierge (1)
- Corporate Thought Leadership Director (1)
- Lobby Lounge Food Runner (1)
- Senior Manager, Events (1)
- Gardemanger Cook (1)
- SPA Conciege (1)
- Tenant Support Worker (1)
- Commis-Kitchen (1)
- Manager (1)
- Manager of Accounting (1)
- Outlet Cashier (1)
- Server Restaurant (1)
- Two Or Three Different Positions (1)
- Do Not Wish to Answer (1)
- Server Attendant (1)
- Valet (1)
- Club Manager (1)
- Front Office Manager (1)
- Front Office Supervisor (1)
Front Desk Agent Interview (Neutral Experience; Difficult Interview)
I applied through an employee referral and the process took 2 weeks - interviewed at Ritz-Carlton in October 2013.
Interview Details – I applied online & received an interview 2 weeks later.The interview questions were based on past situations at previous jobs.
Interview Question – Tell me about an idea that you brought to your previous employer & what were the results View Answer
SPA Concierge Interview (Positive Experience; Difficult Interview)
I applied online and the process took 2 weeks - interviewed at Ritz-Carlton.
Interview Details – I applied online and took an assessment. A few days later, I got a call from the spa director for a phone interview. She set me up for an interview the next day. When I came to check in with the concierge, everybody was very courteous and professional. An employee escorted me to the spa and the spa concierge escorted me to the waiting area. The interview consisted of all behavioral questions. The dress code was business casual. The spa director actually followed up with me sooner than she told me she would which was nice. Even though I did not get the job, I have a lot of respect for this company and their professionalism.
Interview Question – Tell me a time when you went above and beyond for a customer Answer Question
Gardemanger Cook Interview (Positive Experience; Difficult Interview)
I applied through an employee referral and the process took 5 days - interviewed at Ritz-Carlton in December 2009.
Interview Details – - 3 telephone interviews with employees from different departments (as an employee later, every manager and assistant will have to do these) going through a catalogue of general questions -most of them are character and personality questions
- once approved, face-to-face interview with department head and tour through entire hotel and future department
Interview Question – Imagine, you'd enter a room full with people, do you immediately understand what the situation is? Explain which situation came to mind. Answer Question
Negotiation Details – I didn't negotiate because I was offered more than expected.
Massage Therapist Interview (Neutral Experience)
Interviewed at Ritz-Carlton
Interview Details – Put my application in. They were not hiring at that time so I went in later in the season and got an opportunity to speak with manager and later went in for a practical massage and went back for another and got the job.
Interview Question – None that I can think of. Pretty standard for massage therapy. View Answer
Very Easy Interview
Outlet Cashier Interview (Neutral Experience; Very Easy Interview)
I applied online and the process took 3 days - interviewed at Ritz-Carlton in September 2012.
Interview Details – They called and I went in the next day for an interview.
Interview Question – What is your weakness? View Answer
Senior Manager, Events Interview (Neutral Experience)
I applied through other source and the process took 2+ weeks - interviewed at Ritz-Carlton.
Interview Details – Been with the company since graduating from College
Screening call with basic questions and expectation
Flown in for interviews, 3 to 4 high level managers with different behavioural questions
contacted about a week after with offer
Interview Question – Tell me about a time when you worked as hard as you could but failed Answer Question
Negotiation Details – back and forth 3 times, would not budge
SPA Concierge Interview (Positive Experience; Average Interview)
I applied online - interviewed at Ritz-Carlton in February 2013.
Interview Details – Online application, phone interview, two personal interviews.
Interview Question – Tell us about a situation where you provided superior customer service in a difficult situation and how did you turn it around. Answer Question
Communications/PBX Interview (Neutral Experience)
Interviewed at Ritz-Carlton
Interview Details – Applications online, application includes a test. then wait for a call. I did one on one interview and was later offered the job.
Interview Question – talking about past job experiences and making sure you answer in a concise way. Answer Question
Negotiation Details – There was a set salary. There were no negotions
Very Difficult Interview
Lobby Lounge Food Runner Interview (Positive Experience; Very Difficult Interview)
I applied online and the process took 1 week - interviewed at Ritz-Carlton in May 2013.
Interview Details – Do not speak in slang, they will not hire you. Wear a suit, get a hair cut, and start researching the company. If you have no experience, do not waste your time applying, no one begins at the Ritz-Carlton, you work your way into it. Prepare for the most intense screening process for an entry level job you will ever have. Always smile and speak as if your were about to drink tea with the president.
Interview Question – Can't remember, Director of food and beverage conducted his interview as we walked around the hotel, threw two curve balls at me that I was not prepared for. Answer Question
Negotiation Details – non negotiable, offer was more than I had expected; a lot more. I will be buying a new car, that is how much they offered.
Server Attendant Interview (Neutral Experience; Average Interview)
I applied online and the process took 3 weeks - interviewed at Ritz-Carlton.
Interview Details – Apply online, contacted by phone to setup interview.
Metup with Restaurant manager to discuss possibilities and setup an itnerview with general hotel/restaurant managers.
After several interview and signing hiring papers, you go to an orientation held onece a month where all employess hired that month are trained for 3 days.
Interview Question – "Why do you want to work at Ritz-Carlton" View Answer
Negotiation Details – No negotiation as it is mostly on tips
Interviews for Top Jobs at Ritz-Carlton