Ritz-Carlton

  www.ritzcarlton.com
Work in HR? Unlock Free Profile

Ritz-Carlton Interview Questions & Reviews

Updated Jul 16, 2014
All Interviews Received Offers

Getting an Interview  

69%
12%
7%

Interview Experience  

57%
27%
14%

Interview Difficulty  

Average Difficulty
62 candidate interviews
Relevance Date Difficulty
in
2 people found this helpful

No Offer

Neutral Experience

Difficult Interview

Front Desk Agent Interview

Front Desk Agent
Orlando, FL

I applied through an employee referral and the process took 2 weeks - interviewed at Ritz-Carlton in October 2013.

Interview Details – I applied online & received an interview 2 weeks later.The interview questions were based on past situations at previous jobs.

Interview Question – Tell me about an idea that you brought to your previous employer & what were the results   View Answer


1 person found this helpful

No Offer

Positive Experience

Difficult Interview

SPA Concierge Interview

SPA Concierge

I applied online and the process took 2 weeks - interviewed at Ritz-Carlton.

Interview Details – I applied online and took an assessment. A few days later, I got a call from the spa director for a phone interview. She set me up for an interview the next day. When I came to check in with the concierge, everybody was very courteous and professional. An employee escorted me to the spa and the spa concierge escorted me to the waiting area. The interview consisted of all behavioral questions. The dress code was business casual. The spa director actually followed up with me sooner than she told me she would which was nice. Even though I did not get the job, I have a lot of respect for this company and their professionalism.

Interview Question – Tell me a time when you went above and beyond for a customer   Answer Question


Accepted Offer

Positive Experience

Difficult Interview

Gardemanger Cook Interview

Gardemanger Cook
New Orleans, LA

I applied through an employee referral and the process took 5 days - interviewed at Ritz-Carlton in December 2009.

Interview Details – - 3 telephone interviews with employees from different departments (as an employee later, every manager and assistant will have to do these) going through a catalogue of general questions -most of them are character and personality questions
- once approved, face-to-face interview with department head and tour through entire hotel and future department

Interview Question – Imagine, you'd enter a room full with people, do you immediately understand what the situation is? Explain which situation came to mind.   Answer Question

Negotiation Details – I didn't negotiate because I was offered more than expected.


Accepted Offer

Neutral Experience

Massage Therapist Interview

Massage Therapist

Interviewed at Ritz-Carlton

Interview Details – Put my application in. They were not hiring at that time so I went in later in the season and got an opportunity to speak with manager and later went in for a practical massage and went back for another and got the job.

Interview Question – None that I can think of. Pretty standard for massage therapy.   View Answer


1 person found this helpful

No Offer

Neutral Experience

Very Easy Interview

Outlet Cashier Interview

Outlet Cashier
Dana Point, CA

I applied online and the process took 3 days - interviewed at Ritz-Carlton in September 2012.

Interview Details – They called and I went in the next day for an interview.

Interview Question – What is your weakness?   View Answer


Accepted Offer

Neutral Experience

Senior Manager, Events Interview

Senior Manager, Events

I applied through other source and the process took 2+ weeks - interviewed at Ritz-Carlton.

Interview Details – Been with the company since graduating from College

For Transfers:

Screening call with basic questions and expectation
Flown in for interviews, 3 to 4 high level managers with different behavioural questions
contacted about a week after with offer

Interview Question – Tell me about a time when you worked as hard as you could but failed   Answer Question

Negotiation Details – back and forth 3 times, would not budge


1 person found this helpful

Accepted Offer

Positive Experience

Average Interview

SPA Concierge Interview

SPA Concierge

I applied online - interviewed at Ritz-Carlton in February 2013.

Interview Details – Online application, phone interview, two personal interviews.

Interview Question – Tell us about a situation where you provided superior customer service in a difficult situation and how did you turn it around.   Answer Question


Accepted Offer

Neutral Experience

Communications/PBX Interview

Communications/PBX

Interviewed at Ritz-Carlton

Interview Details – Applications online, application includes a test. then wait for a call. I did one on one interview and was later offered the job.

Interview Question – talking about past job experiences and making sure you answer in a concise way.   Answer Question

Negotiation Details – There was a set salary. There were no negotions


1 person found this helpful

Accepted Offer

Positive Experience

Very Difficult Interview

Lobby Lounge Food Runner Interview

Lobby Lounge Food Runner
Orlando, FL

I applied online and the process took 1 week - interviewed at Ritz-Carlton in May 2013.

Interview Details – Do not speak in slang, they will not hire you. Wear a suit, get a hair cut, and start researching the company. If you have no experience, do not waste your time applying, no one begins at the Ritz-Carlton, you work your way into it. Prepare for the most intense screening process for an entry level job you will ever have. Always smile and speak as if your were about to drink tea with the president.

Interview Question – Can't remember, Director of food and beverage conducted his interview as we walked around the hotel, threw two curve balls at me that I was not prepared for.   Answer Question

Negotiation Details – non negotiable, offer was more than I had expected; a lot more. I will be buying a new car, that is how much they offered.


Accepted Offer

Neutral Experience

Average Interview

Server Attendant Interview

Server Attendant

I applied online and the process took 3 weeks - interviewed at Ritz-Carlton.

Interview Details – Apply online, contacted by phone to setup interview.
Metup with Restaurant manager to discuss possibilities and setup an itnerview with general hotel/restaurant managers.
After several interview and signing hiring papers, you go to an orientation held onece a month where all employess hired that month are trained for 3 days.

Interview Question – "Why do you want to work at Ritz-Carlton"   View Answer

Negotiation Details – No negotiation as it is mostly on tips

See What Ritz-Carlton Employees Are Saying

 Current Front Desk Agent in Fort Lauderdale, FL

Pros: “Team that is excited to work, but no support from management...” Full Review

Worked for Ritz-Carlton? Contribute to the Community!

The difficulty rating is the average interview difficulty rating across all interview candidates.

The interview experience is the percentage of all interview candidates that said their interview experience was positive, neutral, or negative.

Your response will be removed from the review – this cannot be undone.