Ritz-Carlton Interview Questions

Updated Aug 1, 2014
Updated Aug 1, 2014
75 Interview Reviews

Interview Experience

Interview Experience

64%
23%
12%

Getting an Interview

Getting an Interview

71%
12%
6%

Interview Difficulty

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Average

Interview Difficulty

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Candidate Interview Reviews

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  1. 1 person found this helpful  

    Massage Therapist Interview

    Anonymous Interview Candidate  in  Denver, CO
    Anonymous Interview Candidate in Denver, CO
    Application Details

    I applied online. The process took 2 weeks - interviewed at Ritz-Carlton.

    Interview Details

    I applied on line two years ago and was called in for an interview in less than 2 weeks with the spa manager. Right after the verbal interview we proceeded to a hands on practical. Before I left she said she wanted me to meet with, I'm assuming the spa director. So I thought, "Yay, this is good!". A few days later I had the next interview. It was the "talent plus" questions and about my availability. Granted it was for on-call, I was being honest and told then I had a full time job, going to school and planning a wedding. I know TMI! Long story short, I didn't get the job but re-applied a week ago, the day, the position became available. They declined my application the next day saying they "decided to go with another candidate", but I KNOW they don't hire in a day. A new position came up the next day, so I applied, again. I got the same email 3 days later. And yes, both positions that they claimed to be filled, are still up and "accepting applications". Very disappointing. Just don't reply instead of lying. I thought the Ritz Carlton values were higher than that.

    Interview Questions
    • Not difficult, but a lot of the questions had the same feel. "Explain a time in which you worked in a difficult situation and what you did to handle it? How did it make you feel?"   View Answer
    No Offer
    Negative Experience
    Difficult Interview
  2. 1 person found this helpful  

    Server Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Interview Details

    Phone interview for 15 minutes
    150 behavioral interview test
    1 In-person 30 minute interview

    Interview Questions
    Accepted Offer
  3.  

    Sales Assistant Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    I applied online. The process took 4+ weeks - interviewed at Ritz-Carlton in October 2012.

    Interview Details

    Very easy, situational interview, what would you do if...?

    Interview Questions
    Negotiation Details
    no negotiation for hourly associates
    Accepted Offer
    Neutral Experience
    Average Interview
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  5. 1 person found this helpful  

    Server Interview

    Anonymous Interview Candidate  in  Sarasota, FL
    Anonymous Interview Candidate in Sarasota, FL
    Application Details

    I applied through an employee referral. The process took 4+ weeks - interviewed at Ritz-Carlton in March 2011.

    Interview Details

    The interview process was very lengthy. I had to interview 4 times with upper management. Most of the interview questions were scenario based, i.e "Tell me about a time when you had a guest who was not satisfied, and what steps did you take to make their experience better".

    Interview Questions
    • "Tell me about a time when your work did not reflect your best self, and what steps did you take to improve?"   Answer Question
    Accepted Offer
    Positive Experience
    Difficult Interview
  6.  

    Front Office Supervisor Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    I applied online - interviewed at Ritz-Carlton.

    Interview Details

    Apply online at RitzCarlton.com, Take aptitude test, if qualified get a phone interview and then an inperson interview and then a final interview

    Interview Questions
    Accepted Offer
    Positive Experience
    Difficult Interview
  7. 2 people found this helpful  

    Front Desk Agent Interview

    Anonymous Interview Candidate  in  Orlando, FL
    Anonymous Interview Candidate in Orlando, FL
    Application Details

    I applied through an employee referral. The process took 2 weeks - interviewed at Ritz-Carlton in October 2013.

    Interview Details

    I applied online & received an interview 2 weeks later.The interview questions were based on past situations at previous jobs.

    Interview Questions
    • Tell me about an idea that you brought to your previous employer & what were the results   View Answer
    No Offer
    Neutral Experience
    Difficult Interview
  8. 1 person found this helpful  

    SPA Concierge Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    I applied online. The process took 2 weeks - interviewed at Ritz-Carlton.

    Interview Details

    I applied online and took an assessment. A few days later, I got a call from the spa director for a phone interview. She set me up for an interview the next day. When I came to check in with the concierge, everybody was very courteous and professional. An employee escorted me to the spa and the spa concierge escorted me to the waiting area. The interview consisted of all behavioral questions. The dress code was business casual. The spa director actually followed up with me sooner than she told me she would which was nice. Even though I did not get the job, I have a lot of respect for this company and their professionalism.

    Interview Questions
    • Tell me a time when you went above and beyond for a customer   Answer Question
    No Offer
    Positive Experience
    Difficult Interview
  9.  

    Gift Shop Attendant Interview

    Anonymous Interview Candidate  in  Saint Louis, MO
    Anonymous Interview Candidate in Saint Louis, MO
    Application Details

    I applied online - interviewed at Ritz-Carlton.

    Interview Details

    Very professional interview process. They ask a lot of situational questions, such as..."Tell me about a time that you went above and beyond the call of duty to get the job done?" Answer the questions with an actual example, not what you would do.

    Interview Questions
    Accepted Offer
    Positive Experience
    Difficult Interview
  10.  

    Gardemanger Cook Interview

    Anonymous Interview Candidate  in  New Orleans, LA
    Anonymous Interview Candidate in New Orleans, LA
    Application Details

    I applied through an employee referral. The process took 5 days - interviewed at Ritz-Carlton in December 2009.

    Interview Details

    - 3 telephone interviews with employees from different departments (as an employee later, every manager and assistant will have to do these) going through a catalogue of general questions -most of them are character and personality questions
    - once approved, face-to-face interview with department head and tour through entire hotel and future department

    Interview Questions
    • Imagine, you'd enter a room full with people, do you immediately understand what the situation is? Explain which situation came to mind.   Answer Question
    Negotiation Details
    I didn't negotiate because I was offered more than expected.
    Accepted Offer
    Positive Experience
    Difficult Interview
  11.  

    Massage Therapist Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Interview Details

    Put my application in. They were not hiring at that time so I went in later in the season and got an opportunity to speak with manager and later went in for a practical massage and went back for another and got the job.

    Interview Questions
    • None that I can think of. Pretty standard for massage therapy.   View Answer
    Accepted Offer

See What Ritz-Carlton Employees Are Saying

 Former Anonymous Employee

Pros: “The other employees are very friendly and you get free lunch during your 1/2 hour break” Full Review

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