Ritz-Carlton Interview Questions

Updated Jul 22, 2015
92 Interview Reviews

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Interview Experience

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Candidate Interview Reviews

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  1. Helpful (2)  

    SPA Concierge Interview

    Anonymous Interview Candidate
    Accepted Offer
    Positive Experience
    Average Interview

    Application

    I applied online – interviewed at Ritz-Carlton in February 2013.

    Interview

    Online application, phone interview, two personal interviews.

    Interview Questions

    • Tell us about a situation where you provided superior customer service in a difficult situation and how did you turn it around.   Answer Question
  2.  

    Lobby Ambassador Interview

    Anonymous Employee
    No Offer
    Average Interview

    Application

    I applied online. The process took 1+ weekinterviewed at Ritz-Carlton in February 2013.

    Interview

    Applied online, received a call form Head of the House a few days later, asked me why I wanted to work ay the Ritz-Carlton. After answering this 1 question, told me to come in for an interview the next day. Interviewed by head of the house, and 2 other managers at same time. Received an email 3 days later that they were pursuing another candidate.

    Interview Questions

    • No unexpexted questions, had read info on Glassdoor about this company.   Answer Question
  3.  

    SPA Concierge Interview

    Anonymous Interview Candidate in Atlanta, GA
    Accepted Offer
    Positive Experience
    Difficult Interview

    Application

    I applied online. The process took 1+ weekinterviewed at Ritz-Carlton (Atlanta, GA) in February 2013.

    Interview

    Applied online, received phone call to set up interview. Interviewed less than a week later- was interview by three people: not the easiest interview but not the hardest. Many experience questions

    Interview Questions

    • Tell me about a difficult situation you over came in the work place   Answer Question
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  5.  

    Steward Interview

    Anonymous Employee in Amelia Island, FL
    No Offer
    Neutral Experience
    Easy Interview

    Application

    interviewed at Ritz-Carlton (Amelia Island, FL) in January 2013.

    Interview

    Attended job fair, after introduction the interviewer excused himself to use restroom, let's just say I was waiting a while, felt rather uncomfortable sitting alone in open room while other interviews going on around me, not much questioning, long job description, in fact I asked all the questions!

    Interview Questions

    • Like I said I asked the questions and I know just about everything there is for a steward position at the Ritz without getting the job or ever working there! Interview if you can call it that was long detailed description of the operations behind house, I had a feeling the position had already been filled. Good coffee...what more can I say?   Answer Question
  6. Helpful (1)  

    Butler Interview

    Anonymous Interview Candidate in Dorado, PR
    Accepted Offer
    Positive Experience
    Average Interview

    Application

    I applied online. The process took 4+ weeksinterviewed at Ritz-Carlton (Dorado, PR) in November 2012.

    Interview

    I went through 1 phone interview, a computer test and 3 in person interviews. It was a long process, taking about 3 to 4 weeks to complete. Then to be hired I was asked for a drug test and a background check.

    Interview Questions

    • Mention a time when you had a difficult problem at work and how did you manage to solve it.   1 Answer

    Negotiation

    No negotiation, but a contract with an untold, up to the contract signing, hourly rate.

  7.  

    SPA Concierge Interview

    Anonymous Interview Candidate in Los Angeles, CA
    Accepted Offer
    Positive Experience
    Average Interview

    Application

    I applied online. The process took 2 weeksinterviewed at Ritz-Carlton (Los Angeles, CA) in November 2012.

    Interview

    I e-mailed my resume and cover letter to the spa hiring manager. Within the week I received a phone call asking me to come in for an interview. I was interviewed by a spa manager and a spa supervisor. The interview questions were like many I've had before, similar to Starbucks. They asked situational questions such as, "Describe a difficult situation you've been in at work and how did you overcome it." I was formal but not too intense.

    Interview Questions

    • I cannot remember my most difficult question, but I know that I studied general interview questions online before I went in for my interview and that was enough to help me answer smoothly.   Answer Question

    Negotiation

    There was no negotiation phase. I was please with the hourly rate that they offered me.

  8.  

    Sales Assistant Interview

    Anonymous Interview Candidate
    Accepted Offer
    Neutral Experience
    Average Interview

    Application

    I applied online. The process took 4+ weeksinterviewed at Ritz-Carlton in October 2012.

    Interview

    Very easy, situational interview, what would you do if...?

    Interview Questions

    Negotiation

    no negotiation for hourly associates

  9. Helpful (3)  

    Corporate Thought Leadership Director Interview

    Anonymous Employee in Chevy Chase, MD
    No Offer
    Neutral Experience
    Average Interview

    Application

    I applied online. The process took 3+ monthsinterviewed at Ritz-Carlton (Chevy Chase, MD) in September 2012.

    Interview

    The interview process was fairly corporate. Submit a resume, get a call about a month later with the HR dept for a phone screen. After that I was invited back for an interview with the Director, the VP, and another CTLD. It would have been nice to know that only the Director was going to be in the room with the other two on the phone but that didn't shake me much. The questions were pretty standard (how did you overcome conflict, how did you lead a team, how did you take initiative) I got a call back a week later to meet with another member of the team. We had an ok discussion and I was given some homework to show my skills. I got a call a few weeks later from the HR guy to say that they were going to continue their search. My only complaint is that their reasoning was vague (they said I didn't have enough experience (in a particular field), even though I showed them no less then 3 improvements (in that field) they could make to increase their exposure). Clearly this was not the reason but because HR is always worried about being sued they come up with BS. This is a good company and it was a job I was very interested in but frankly because they weren't honest about the reason why I wasn't chosen I'm going to cross them off of my shopping list too.

    Interview Questions

  10. Helpful (1)  

    Outlet Cashier Interview

    Anonymous Employee in Dana Point, CA
    No Offer
    Neutral Experience
    Easy Interview

    Application

    I applied online. The process took 3 daysinterviewed at Ritz-Carlton (Dana Point, CA) in September 2012.

    Interview

    They called and I went in the next day for an interview.

    Interview Questions

  11.  

    SPA Concierge Interview

    Anonymous Interview Candidate in Tysons Corner, VA
    Accepted Offer
    Positive Experience
    Easy Interview

    Application

    I applied online. The process took 4+ weeksinterviewed at Ritz-Carlton (Tysons Corner, VA) in September 2012.

    Interview

    It was very relaxed. Just be yourself and don't hesitate. They want to make sure they hire someone dedicated to their customers, be very dedicated to the satisfaction of guests. Make sure you actually want to help people and are flexible and dependable. Remember a hotel runs 24 hours a day, 7 days a week and sometimes you risk not spending some holidays with your family. But that is what you are signing up for. Flexibility is going to be very important and so is being on time.

    Interview Questions

    • Have you encountered a difficult guest?   1 Answer

See What Ritz-Carlton Employees Are Saying

 Former Server in Aspen, CO

Pros: “Best training you will ever receive in customer service and guest engagement that can be applied to all aspects of your life. Working with people who are passionate.”“Best training you will ever receive in customer service and guest engagement that can be applied to all aspects of your life. Working with people who are passionate.” – Full Review

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