Getting an Interview
Getting an Interview
Interviews for Top Jobs at Ritz-Carlton
- SPA Concierge (7)
- Front Desk Agent (7)
- Server (5)
- Loss Prevention (4)
- Management Trainee (2)
- Housekeeping (2)
- Concierge (2)
- Steward (2)
- Guest Services (2)
- Communications/PBX (2)
- Sales Assistant (2)
- Massage Therapist (2)
- Banquets (1)
- Club Manager (1)
- Residences Concierge (1)
- Corporate Thought Leadership Director (1)
- Gift Shop Attendant (1)
- Lobby Ambassador (1)
- Club Services Manager (1)
- Lobby Lounge Food Runner (1)
- Senior Manager, Events (1)
- Director of SPA (1)
- Gardemanger Cook (1)
- Meeting and Special Events (Intern) (1)
- SPA Conciege (1)
- MSE Manager (1)
- Member Experience Concierge (1)
- Commis-Kitchen (1)
- SPA Director - St Thomas, USVI (1)
- Guest Services Agent (1)
Helpful (2)Accepted OfferPositive ExperienceAverage Interview
I applied online – interviewed at Ritz-Carlton in February 2013.
Online application, phone interview, two personal interviews.
- Tell us about a situation where you provided superior customer service in a difficult situation and how did you turn it around. Answer Question
- No OfferAverage Interview
I applied online. The process took 1+ week – interviewed at Ritz-Carlton in February 2013.
Applied online, received a call form Head of the House a few days later, asked me why I wanted to work ay the Ritz-Carlton. After answering this 1 question, told me to come in for an interview the next day. Interviewed by head of the house, and 2 other managers at same time. Received an email 3 days later that they were pursuing another candidate.
- No unexpexted questions, had read info on Glassdoor about this company. Answer Question
- Accepted OfferPositive ExperienceDifficult Interview
I applied online. The process took 1+ week – interviewed at Ritz-Carlton (Atlanta, GA) in February 2013.
Applied online, received phone call to set up interview. Interviewed less than a week later- was interview by three people: not the easiest interview but not the hardest. Many experience questions
- Tell me about a difficult situation you over came in the work place Answer Question
- No OfferNeutral ExperienceEasy Interview
interviewed at Ritz-Carlton (Amelia Island, FL) in January 2013.
Attended job fair, after introduction the interviewer excused himself to use restroom, let's just say I was waiting a while, felt rather uncomfortable sitting alone in open room while other interviews going on around me, not much questioning, long job description, in fact I asked all the questions!
- Like I said I asked the questions and I know just about everything there is for a steward position at the Ritz without getting the job or ever working there! Interview if you can call it that was long detailed description of the operations behind house, I had a feeling the position had already been filled. Good coffee...what more can I say? Answer Question
Helpful (1)Accepted OfferPositive ExperienceAverage Interview
I applied online. The process took 4+ weeks – interviewed at Ritz-Carlton (Dorado, PR) in November 2012.
I went through 1 phone interview, a computer test and 3 in person interviews. It was a long process, taking about 3 to 4 weeks to complete. Then to be hired I was asked for a drug test and a background check.
- Mention a time when you had a difficult problem at work and how did you manage to solve it. 1 Answer
No negotiation, but a contract with an untold, up to the contract signing, hourly rate.
- Accepted OfferPositive ExperienceAverage Interview
I applied online. The process took 2 weeks – interviewed at Ritz-Carlton (Los Angeles, CA) in November 2012.
I e-mailed my resume and cover letter to the spa hiring manager. Within the week I received a phone call asking me to come in for an interview. I was interviewed by a spa manager and a spa supervisor. The interview questions were like many I've had before, similar to Starbucks. They asked situational questions such as, "Describe a difficult situation you've been in at work and how did you overcome it." I was formal but not too intense.
- I cannot remember my most difficult question, but I know that I studied general interview questions online before I went in for my interview and that was enough to help me answer smoothly. Answer Question
There was no negotiation phase. I was please with the hourly rate that they offered me.
- Accepted OfferNeutral ExperienceAverage Interview
I applied online. The process took 4+ weeks – interviewed at Ritz-Carlton in October 2012.
Very easy, situational interview, what would you do if...?
- Nothing out of the ordinary Answer Question
no negotiation for hourly associates
Helpful (3)No OfferNeutral ExperienceAverage Interview
I applied online. The process took 3+ months – interviewed at Ritz-Carlton (Chevy Chase, MD) in September 2012.
The interview process was fairly corporate. Submit a resume, get a call about a month later with the HR dept for a phone screen. After that I was invited back for an interview with the Director, the VP, and another CTLD. It would have been nice to know that only the Director was going to be in the room with the other two on the phone but that didn't shake me much. The questions were pretty standard (how did you overcome conflict, how did you lead a team, how did you take initiative) I got a call back a week later to meet with another member of the team. We had an ok discussion and I was given some homework to show my skills. I got a call a few weeks later from the HR guy to say that they were going to continue their search. My only complaint is that their reasoning was vague (they said I didn't have enough experience (in a particular field), even though I showed them no less then 3 improvements (in that field) they could make to increase their exposure). Clearly this was not the reason but because HR is always worried about being sued they come up with BS. This is a good company and it was a job I was very interested in but frankly because they weren't honest about the reason why I wasn't chosen I'm going to cross them off of my shopping list too.
- How would you grow SEO organically? Answer Question
Helpful (1)No OfferNeutral ExperienceEasy Interview
I applied online. The process took 3 days – interviewed at Ritz-Carlton (Dana Point, CA) in September 2012.
They called and I went in the next day for an interview.
- What is your weakness? 1 Answer
- Accepted OfferPositive ExperienceEasy Interview
I applied online. The process took 4+ weeks – interviewed at Ritz-Carlton (Tysons Corner, VA) in September 2012.
It was very relaxed. Just be yourself and don't hesitate. They want to make sure they hire someone dedicated to their customers, be very dedicated to the satisfaction of guests. Make sure you actually want to help people and are flexible and dependable. Remember a hotel runs 24 hours a day, 7 days a week and sometimes you risk not spending some holidays with your family. But that is what you are signing up for. Flexibility is going to be very important and so is being on time.
- Have you encountered a difficult guest? 1 Answer
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Pros: “Best training you will ever receive in customer service and guest engagement that can be applied to all aspects of your life. Working with people who are passionate.”“Best training you will ever receive in customer service and guest engagement that can be applied to all aspects of your life. Working with people who are passionate.” – Full Review