Ritz-Carlton Server Interview Questions

Updated Jul 15, 2015
5 Interview Reviews

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Helpful (1)  

Server Interview

Anonymous Employee in Aspen, CO
Accepted Offer
Positive Experience
Difficult Interview

Application

I applied online. The process took 4 weeks. I interviewed at Ritz-Carlton (Aspen, CO).

Interview

Received a call a week after applying, interviewed about two weeks later for an undetermined position. Had a lengthly, in-depth interview with a member of the management, a second opinion/follow up with another member of management, and then a final brief interview with the manager with the department I was ultimately considered for.

Interview Questions

  • "Explain a time where you anticipated a customers needs". "Explain a time when you encountered conflict and how you resolved it". "How do you respond to stress". "How do you deal with a difficult customer".   1 Answer

Other Interview Reviews for Ritz-Carlton

  1. Helpful (2)  

    Server Interview

    Anonymous Employee
    Accepted Offer

    Interview

    Phone interview for 15 minutes 150 behavioral interview test 1 In-person 30 minute interview

    Interview Questions

    • Nothing that I recall was particularly difficult   1 Answer
  2.  

    Server Interview

    Anonymous Employee in Greensboro, GA
    Accepted Offer
    Positive Experience
    Average Interview

    Application

    I applied through an employee referral. The process took 5 days. I interviewed at Ritz-Carlton (Greensboro, GA) in June 2011.

    Interview

    3 step process. Identify problem, explain solution, explain outcome. They expect you to go step by step and hit each point. Make sure you follow the above process with answering all questions. This was the problem, this was the solution, this was the outcome, and I learned that....

    Interview Questions

  3.  

    Server Interview

    Anonymous Employee in Naples, FL
    Accepted Offer
    Positive Experience
    Easy Interview

    Application

    I applied online. I interviewed at Ritz-Carlton (Naples, FL) in June 2011.

    Interview

    Pretty Simple and Straightforward-Online application, online test/assessment, a brief phone interview, and a face to face interview with 2 supervisors. Once they offer you the position, then it's a background check, drug test, and a three day extremely boring orientation process which tries to turn you into a Ritz Carlton robot.

    Interview Questions

    • Basic questions about how you handled situations at your previous job-nothing too difficult.   Answer Question

    Negotiation

    No negotiation-the pay is minimal and the tips are where you make your money.

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  5. Helpful (1)  

    Server Interview

    Anonymous Employee in Sarasota, FL
    Accepted Offer
    Positive Experience
    Difficult Interview

    Application

    I applied through an employee referral. The process took 4+ weeks. I interviewed at Ritz-Carlton (Sarasota, FL) in March 2011.

    Interview

    The interview process was very lengthy. I had to interview 4 times with upper management. Most of the interview questions were scenario based, i.e "Tell me about a time when you had a guest who was not satisfied, and what steps did you take to make their experience better".

    Interview Questions

    • "Tell me about a time when your work did not reflect your best self, and what steps did you take to improve?"   Answer Question
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