Ritz-Carlton

  www.ritzcarlton.com
  www.ritzcarlton.com

Ritz-Carlton Server Interview Questions

Updated Jul 31, 2014
Updated Jul 31, 2014
4 Interview Reviews

Interview Experience

Interview Experience

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Getting an Interview

Getting an Interview

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33%

Interview Difficulty

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Server Interview

Anonymous Interview Candidate in Aspen, CO
Anonymous Interview Candidate in Aspen, CO
Application Details

I applied online. The process took 4 weeksinterviewed at Ritz-Carlton.

Interview Details

Received a call a week after applying, interviewed about two weeks later for an undetermined position. Had a lengthly, in-depth interview with a member of the management, a second opinion/follow up with another member of management, and then a final brief interview with the manager with the department I was ultimately considered for.

Interview Questions
  • "Explain a time where you anticipated a customers needs". "Explain a time when you encountered conflict and how you resolved it". "How do you respond to stress". "How do you deal with a difficult customer".   View Answer
Accepted Offer
Positive Experience
Difficult Interview

Other Interview Reviews for Ritz-Carlton

  1. 1 person found this helpful  

    Server Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Interview Details

    Phone interview for 15 minutes
    150 behavioral interview test
    1 In-person 30 minute interview

    Interview Questions
    Accepted Offer
  2.  

    Server Interview

    Anonymous Interview Candidate in Naples, FL
    Anonymous Interview Candidate in Naples, FL
    Application Details

    I applied online – interviewed at Ritz-Carlton in June 2011.

    Interview Details

    Pretty Simple and Straightforward-Online application, online test/assessment, a brief phone interview, and a face to face interview with 2 supervisors. Once they offer you the position, then it's a background check, drug test, and a three day extremely boring orientation process which tries to turn you into a Ritz Carlton robot.

    Interview Questions
    • Basic questions about how you handled situations at your previous job-nothing too difficult.   Answer Question
    Negotiation Details
    No negotiation-the pay is minimal and the tips are where you make your money.
    Accepted Offer
    Positive Experience
    Easy Interview
  3. 1 person found this helpful  

    Server Interview

    Anonymous Interview Candidate in Sarasota, FL
    Anonymous Interview Candidate in Sarasota, FL
    Application Details

    I applied through an employee referral. The process took 4+ weeksinterviewed at Ritz-Carlton in March 2011.

    Interview Details

    The interview process was very lengthy. I had to interview 4 times with upper management. Most of the interview questions were scenario based, i.e "Tell me about a time when you had a guest who was not satisfied, and what steps did you take to make their experience better".

    Interview Questions
    • "Tell me about a time when your work did not reflect your best self, and what steps did you take to improve?"   Answer Question
    Accepted Offer
    Positive Experience
    Difficult Interview

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