Rogers Communications

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Rogers Communications Customer Service Representative Interview Questions

Updated Aug 20, 2014
Updated Aug 20, 2014
18 Interview Reviews

Interview Experience

Interview Experience

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30%
7%

Getting an Interview

Getting an Interview

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10%

Interview Difficulty

2.8
Average

Interview Difficulty

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Average

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18 Candidate Interview Reviews Back to all interviews

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2 people found this helpful  

Customer Service Representative Interview

Anonymous Interview Candidate
Anonymous Interview Candidate
Interview Details

first they take your application then they call you for a telephone interview. after this interview is completed they arrange a face to face interview, followed by job offer and background check

Interview Questions
Accepted Offer

Other Interview Reviews for Rogers Communications

  1.  

    Customer Services Representative Interview

    Anonymous Interview Candidate  in  Kitchener, ON (Canada)
    Anonymous Interview Candidate in Kitchener, ON (Canada)
    Application Details

    I applied online - interviewed at Rogers Communications.

    Interview Details

    1 : 1interview and I met with the store manager.
    It was a standard interview; getting to know the individual. Building rapport helped break the ice. A lot of behaviour and situational questions, the usual. Being confident goes a long way, if you're not comfortable with selling products then this position may not be for you.

    Interview Questions
    Accepted Offer
    Positive Experience
    Easy Interview
  2.  

    Customer Service Representative Interview

    Anonymous Interview Candidate  in  Toronto, ON (Canada)
    Anonymous Interview Candidate in Toronto, ON (Canada)
    Application Details

    I applied online. The process took 2 days - interviewed at Rogers Communications in February 2014.

    Interview Details

    Telephone interview, which went well until the subject of salary arose. The guy said he couldn't match what I was previously earning. Even though he thought I was perfect for the job, he was afraid I'd leave after a few months if a better salary came along.

    Interview Questions
    • None really although I got the impression it's somewhat of a "union-like" atmosphere where how long you've been there matters more than results when it comes to promotions.   Answer Question
    No Offer
    Negative Experience
    Average Interview
  3.  

    Customer Service Representative Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Interview Details

    1 online behavioural survey
    1 online assessment
    1 telephone interview
    1 in person interview
    background check

    Interview Questions
    Accepted Offer
  4. We want your feedback – Is this interview information helpful to you?  Yes | No
  5. 1 person found this helpful  

    Customer Services Representative Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    I applied online. The process took 4 days - interviewed at Rogers Communications in November 2013.

    Interview Details

    Ive been applying for 5 years. Finally a manager gave me a chance. so no comment

    Interview Questions
    • none. rogers managers are trained to see how personable you are. customer service is their main goal. if you are a people person.....apply. best job ive had keep in mind.   View Answer
    No Offer
    Positive Experience
    Difficult Interview
  6.  

    Customer Service Representative Interview

    Anonymous Interview Candidate  in  Burnaby, BC (Canada)
    Anonymous Interview Candidate in Burnaby, BC (Canada)
    Application Details

    I applied online - interviewed at Rogers Communications in October 2013.

    Interview Details

    There were five people interviewing me. I had to go around the room and each concentrated on a specified area to ask me questions. One was about customer service, another about sales, another about past work experiences, another about availability, etc. The experience was new and challenging but I learned a lot. It lasted around 45 mins.

    Interview Questions
    • What will you do if you don't meet the sales quota for the week?   Answer Question
    No Offer
    Positive Experience
    Difficult Interview
  7.  

    Customer Service Representative Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Interview Details

    Online application. Contacted within a week for an interview which was pleasant. Job was for a night shift CSR. Seemed like a nice place to work but was nit interested in that. Ended up turning down the job because I couldn't work at night b

    Declined Offer
  8.  

    Customer Service Representative Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    I applied online - interviewed at Rogers Communications.

    Interview Details

    must have good communication skills, must be driven and hardworking.

    Interview Questions
    Negotiation Details
    no it a set wage
    Accepted Offer
  9.  

    Customer Service Representative Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    I applied online. The process took 1 week - interviewed at Rogers Communications.

    Interview Details

    applied online-got a face to face interview and skills test-then a phone interview and then the letter of employment
    usual behaviroal type question as well as general interview uestions

    Declined Offer
  10.  

    Customer Service Representative Interview

    Anonymous Interview Candidate  in  Burnaby, BC (Canada)
    Anonymous Interview Candidate in Burnaby, BC (Canada)
    Application Details

    I applied online. The process took 1 week - interviewed at Rogers Communications in September 2012.

    Interview Details

    Firstly you will get a phone call. They will ask you about challenges you have had or what is a good example of a job you have done. They will ask about past jobs and how they could relate to this one. They will tell you about the job itself and they will be super nice. This person is a recruiter. The interview you need to bring two pieces of picture ID. They won't hire you without it. They will do a criminal record check and financial check. Then you get a test to do where you do typing and listening. There is also some math questions. If you fail they let you do it again. Then you wait to get a call with an offer or they don't call you back.

    Interview Questions
    • What is one time you have failed and how did you learn from it.   Answer Question
    Negotiation Details
    You don't negotiate its a set rate.
    Accepted Offer
    Neutral Experience
    Average Interview

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