Rogers Communications

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Rogers Communications Customer Service Representative Interview Questions & Reviews

Updated Aug 20, 2014
All Interviews Received Offers

Getting an Interview  

90%
10%

Interview Experience  

61%
30%
7%

Interview Difficulty  

Average Difficulty
18 candidate interviews Back to all interview questions
Relevance Date Difficulty

Accepted Offer

Neutral Experience

Customer Service Representative Interview

Customer Service Representative

Interviewed at Rogers Communications

Interview Details – first they take your application then they call you for a telephone interview. after this interview is completed they arrange a face to face interview, followed by job offer and background check

Interview Question – behavioral questions   Answer Question


Accepted Offer

Positive Experience

Easy Interview

Customer Services Representative Interview

Customer Services Representative
Kitchener, ON (Canada)

I applied online and interviewed at Rogers Communications.

Interview Details – 1 : 1interview and I met with the store manager.
It was a standard interview; getting to know the individual. Building rapport helped break the ice. A lot of behaviour and situational questions, the usual. Being confident goes a long way, if you're not comfortable with selling products then this position may not be for you.

Interview Question – Sell me this paper-clip.   View Answer


1 person found this helpful

No Offer

Positive Experience

Difficult Interview

Customer Services Representative Interview

Customer Services Representative

I applied online and the process took 4 days - interviewed at Rogers Communications in November 2013.

Interview Details – Ive been applying for 5 years. Finally a manager gave me a chance. so no comment

Interview Question – none. rogers managers are trained to see how personable you are. customer service is their main goal. if you are a people person.....apply. best job ive had keep in mind.   View Answer


No Offer

Negative Experience

Average Interview

Customer Service Representative Interview

Customer Service Representative
Toronto, ON (Canada)

I applied online and the process took 2 days - interviewed at Rogers Communications in February 2014.

Interview Details – Telephone interview, which went well until the subject of salary arose. The guy said he couldn't match what I was previously earning. Even though he thought I was perfect for the job, he was afraid I'd leave after a few months if a better salary came along.

Interview Question – None really although I got the impression it's somewhat of a "union-like" atmosphere where how long you've been there matters more than results when it comes to promotions.   Answer Question


Accepted Offer

Positive Experience

Easy Interview

Customer Service Representative Interview

Customer Service Representative
Kitchener, ON (Canada)

I applied online and the process took 5 days - interviewed at Rogers Communications in February 2010.

Interview Details – 1 on the phone interview and 1 in person interview followed by hiring within 3 days

Interview Question – I didn't find any of them difficult because I knew what to expect however all the questions followed the "Tell me about a time when" format   Answer Question

Negotiation Details – The company had a great offer so there was no negotiations


No Offer

Positive Experience

Difficult Interview

Customer Service Representative Interview

Customer Service Representative
Burnaby, BC (Canada)

I applied online - interviewed at Rogers Communications in October 2013.

Interview Details – There were five people interviewing me. I had to go around the room and each concentrated on a specified area to ask me questions. One was about customer service, another about sales, another about past work experiences, another about availability, etc. The experience was new and challenging but I learned a lot. It lasted around 45 mins.

Interview Question – What will you do if you don't meet the sales quota for the week?   Answer Question


Accepted Offer

Neutral Experience

Customer Service Representative Interview

Customer Service Representative

Interviewed at Rogers Communications

Interview Details – 1 online behavioural survey
1 online assessment
1 telephone interview
1 in person interview
background check

Interview Question – Where do you see yourself in 3 years   Answer Question


Accepted Offer

Positive Experience

Average Interview

Customer Service Representative Interview

Customer Service Representative
Toronto, ON (Canada)

I interviewed at Rogers Communications in January 2009.

Interview Details – one one the phone screening interview, followed by an in person interview with hiring manager

Interview Question – pretty straight forward questions (behavioral) focused on how to identify customer issues and needs, problem solving, bridging to sales, team work, dealing with targets. A lot of focus on customer service experience and backgrond.   View Answer

Negotiation Details – there was no negotiation


Accepted Offer

Neutral Experience

Average Interview

Customer Service Representative Interview

Customer Service Representative
Burnaby, BC (Canada)

I applied online and the process took 1 week - interviewed at Rogers Communications in September 2012.

Interview Details – Firstly you will get a phone call. They will ask you about challenges you have had or what is a good example of a job you have done. They will ask about past jobs and how they could relate to this one. They will tell you about the job itself and they will be super nice. This person is a recruiter. The interview you need to bring two pieces of picture ID. They won't hire you without it. They will do a criminal record check and financial check. Then you get a test to do where you do typing and listening. There is also some math questions. If you fail they let you do it again. Then you wait to get a call with an offer or they don't call you back.

Interview Question – What is one time you have failed and how did you learn from it.   Answer Question

Negotiation Details – You don't negotiate its a set rate.


Declined Offer

Neutral Experience

Customer Service Representative Interview

Customer Service Representative

Interviewed at Rogers Communications

Interview Details – Online application. Contacted within a week for an interview which was pleasant. Job was for a night shift CSR. Seemed like a nice place to work but was nit interested in that. Ended up turning down the job because I couldn't work at night b

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