Rogers Communications Customer Service Representative Interview Questions & Reviews
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Updated Dec 21, 2011 – Interview questions and reviews posted anonymously by interview candidates.
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Difficulty Rating [?] Based on 4 ratings 
“Easy” Interview
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Interview Experience [?] Based on 4 ratings
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| 1–4 of 4 Rogers Communications Interviews | Sort by |
Customer Service Representative at Rogers Communications
Posted Dec 21, 2011
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2.0
Easy Interview
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Overall Positive Experience
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Interviewed and No Offer
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Interviewed Dec 2011 in Toronto, ON (Canada) (took a day)
so I applied on-line on their company website in late November and haven't heard from them until by mid-December. Got a call on Monday and told me to come in for an interview on Friday (didn't tell me that it would be a group interview). In a way, I was kinda blindsided by this because for those who posted their interview experience on this website stated that they got a phone interview followed by a 1:1 interview. For me...not the case.
So come Friday afternoon I'm at their headquarters on Bloor St. E and it's just three of us candidates with the manager and the assistant manager. interview begins with an ice breaker "2 truths,1 lie" to help cut the nervousness amongst us candidates. This was followed by questions including "What do you know about Rogers?" "How would you define good customer service?" "give an example of a time when YOU HAD bad customer service" "What does teamwork mean to you?" "what is the latest book that you read?"...i'm sure i'm missing one or two questions but this is what I remembered from this interview. To be honest I think I outperformed the other two candidates and I say this because when the other two were speaking there were times when i got confused with their answers as it just made no-licka sense and I saw the same eyebrow raising look from the managers as well.
As the interview was coming to a close we were given the opportunity to ask questions about the company. One of the managers stated that candidates would know an answer by the following Tuesday with successful ones getting a phone call and the unsuccessful ones getting an e-mail.
It is now Tuesday+1 and i have yet to receive either an e-mail or a phone call. Ill give it by this Friday for any feedback and if nothing then i'm cutting my losses and moving forward.
Interview Questions
Other Details
I Applied Online and the interview consisted of a Group/Panel Interview.
Helpful Interview?
Yes |
No
Inappropriate?
Customer Service Representative at Rogers Communications
Posted Dec 16, 2011 — 0 of 1 people found this helpful
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2.0
Easy Interview
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Overall Neutral Experience
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Interviewed and No Offer
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Interviewed Jan 2009 (took a day)
It is a telecommunication company. It is a hostile fast-paced working environment. There were 3 interviewers. I saw the job posting on the newspaper. My friend also worked for this company. This is very easily accessible by bus and the train. It was recently acquired by Rogers Telecommunication. It is a job company to work for if you have a degree in telecommunication.
Interview Questions
Other Details
The interview consisted of a 1:1 Interview.
Helpful Interview?
Yes |
No
Inappropriate?
Customer Service Representative at Rogers Communications
Posted Sep 22, 2011
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2.0
Easy Interview
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Overall Neutral Experience
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Received and Accepted Offer
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Interviewed Jul 2011 in Burnaby, BC (Canada) (took 4 days)
I applied online on Wednesdays night and did the whole application process which took about 20 minute. There was a seris of personality profile questions in multiple choice format. The next morning, I got a call from a recruiter asking to schedule a telephone interview that very afternoon at 4pm. The telephone interview took about 30 minutes. I then went in for a 1 on 1 interview Friday morning with some computer skill testing and listened to a call with a rep on the floor. I was offered the position the following Monday morning.
Interview Questions
Other Details
I Applied Online and the interview consisted of a Phone Interview and a 1:1 Interview.
Helpful Interview?
Yes |
No
Inappropriate?
Customer Service Representative at Rogers Communications
Posted Nov 9, 2009
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3.0
Average Interview
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Overall Positive Experience
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Received and Accepted Offer
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Interviewed Nov 2009 in Burnaby, BC (Canada) (took 2 days)
they email me to set up a phone interview, and that went very well, and then they call me for one on one interview and they asked me about my background and customer service communication skills and how i handld proplems on my current job, they showed me how my job will be like and the benefits and training i will get, people seems nice and proffessional
Interview Questions
Negotiation Details
the negotiation wasnt hard since they gave me more than what i earned previously
Other Details
I Applied Online and the interview consisted of a Phone Interview, a 1:1 Interview, a Skills Test, a Personality Test and a Background Check.
Helpful Interview?
Yes |
No
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