Rogers Communications

www.rogers.com

Rogers Communications Customer Service Representative Interview Questions

Updated Dec 27, 2014
Updated Dec 27, 2014
20 Interview Reviews

Interview Experience

Interview Experience

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Getting an Interview

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Interview Difficulty

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Customer Services Representative Interview

Anonymous Interview Candidate
Anonymous Interview Candidate
Application Details

I applied online. The process took 4 daysinterviewed at Rogers Communications.

Interview Details

First I filled out my job history and education online. I was taken from there to a questionairre which I filled out. The next day a recruiter called me and asked me a few questions, then I was interviewed in person where they asked pretty much the same questions. I did a test where they tested my typing speed and ability to use the internet to research.

Interview Questions
  • If you had to go to a concert and couldn't change out your shift, what would you do?   View Answer
Negotiation Details
It was a set pay
Accepted Offer
Positive Experience
Easy Interview

Other Interview Reviews for Rogers Communications

  1.  

    Customer Services Representative Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    I applied through an employee referral. The process took 2 weeksinterviewed at Rogers Communications.

    Interview Details

    Standard interview process
    Applied for the job
    received phone interview that last between 15 - 30 mins
    hand face to face interview which lasted roughly 45 mins -- basic interview questions were asked
    received an offer week later
    accepted offer

    Interview Questions
    Accepted Offer
    Positive Experience
    Average Interview
  2. 6 people found this helpful  

    Customer Service Representative Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Interview Details

    first they take your application then they call you for a telephone interview. after this interview is completed they arrange a face to face interview, followed by job offer and background check

    Interview Questions
    Accepted Offer
  3.  

    Customer Services Representative Interview

    Anonymous Interview Candidate in Kitchener, ON (Canada)
    Anonymous Interview Candidate in Kitchener, ON (Canada)
    Application Details

    I applied online – interviewed at Rogers Communications.

    Interview Details

    1 : 1interview and I met with the store manager.
    It was a standard interview; getting to know the individual. Building rapport helped break the ice. A lot of behaviour and situational questions, the usual. Being confident goes a long way, if you're not comfortable with selling products then this position may not be for you.

    Interview Questions
    Accepted Offer
    Positive Experience
    Easy Interview
  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Interview Review


  5.  

    Customer Service Representative Interview

    Anonymous Employee in Toronto, ON (Canada)
    Anonymous Employee in Toronto, ON (Canada)
    Application Details

    I applied online. The process took 2 daysinterviewed at Rogers Communications in February 2014.

    Interview Details

    Telephone interview, which went well until the subject of salary arose. The guy said he couldn't match what I was previously earning. Even though he thought I was perfect for the job, he was afraid I'd leave after a few months if a better salary came along.

    Interview Questions
    • None really although I got the impression it's somewhat of a "union-like" atmosphere where how long you've been there matters more than results when it comes to promotions.   Answer Question
    No Offer
    Negative Experience
    Average Interview
  6.  

    Customer Service Representative Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Interview Details

    1 online behavioural survey
    1 online assessment
    1 telephone interview
    1 in person interview
    background check

    Interview Questions
    Accepted Offer
  7. 1 person found this helpful  

    Customer Services Representative Interview

    Anonymous Employee
    Anonymous Employee
    Application Details

    I applied online. The process took 4 daysinterviewed at Rogers Communications in November 2013.

    Interview Details

    Ive been applying for 5 years. Finally a manager gave me a chance. so no comment

    Interview Questions
    • none. rogers managers are trained to see how personable you are. customer service is their main goal. if you are a people person.....apply. best job ive had keep in mind.   View Answer
    No Offer
    Positive Experience
    Difficult Interview
  8.  

    Customer Service Representative Interview

    Anonymous Employee in Burnaby, BC (Canada)
    Anonymous Employee in Burnaby, BC (Canada)
    Application Details

    I applied online – interviewed at Rogers Communications in October 2013.

    Interview Details

    There were five people interviewing me. I had to go around the room and each concentrated on a specified area to ask me questions. One was about customer service, another about sales, another about past work experiences, another about availability, etc. The experience was new and challenging but I learned a lot. It lasted around 45 mins.

    Interview Questions
    • What will you do if you don't meet the sales quota for the week?   Answer Question
    No Offer
    Positive Experience
    Difficult Interview
  9.  

    Customer Service Representative Interview

    Anonymous Employee
    Anonymous Employee
    Interview Details

    Online application. Contacted within a week for an interview which was pleasant. Job was for a night shift CSR. Seemed like a nice place to work but was nit interested in that. Ended up turning down the job because I couldn't work at night b

    Declined Offer
  10.  

    Customer Service Representative Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    I applied online – interviewed at Rogers Communications.

    Interview Details

    must have good communication skills, must be driven and hardworking.

    Interview Questions
    Negotiation Details
    no it a set wage
    Accepted Offer

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