Rogers Communications Customer Service Representative Interview Questions

Updated Mar 10, 2015
21 Interview Reviews

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Customer Services Representative Interview

Anonymous Interview Candidate
Accepted Offer
Positive Experience
Easy Interview
Accepted Offer
Positive Experience
Easy Interview

Application

I applied online. The process took 4 daysinterviewed at Rogers Communications.

Interview

First I filled out my job history and education online. I was taken from there to a questionairre which I filled out. The next day a recruiter called me and asked me a few questions, then I was interviewed in person where they asked pretty much the same questions. I did a test where they tested my typing speed and ability to use the internet to research.

Interview Questions

  • If you had to go to a concert and couldn't change out your shift, what would you do?   1 Answer

Negotiation

It was a set pay

Other Interview Reviews for Rogers Communications

  1.  

    Customer Services Representative Interview

    Anonymous Employee in Burnaby, BC (Canada)
    No Offer
    Negative Experience
    Difficult Interview
    No Offer
    Negative Experience
    Difficult Interview

    Application

    I applied through a recruiter. The process took 4 daysinterviewed at Rogers Communications (Burnaby, BC (Canada)) in February 2015.

    Interview

    First off you get a phone interview from a recruiter in Montreal, the call was nearly a half an hour of questions being asked, everything from "What do you know about our company?" To "Why do you want to work here?" And more questions about your work history, skills and any other experience you have. Then they will ask you to come in for a face to face interview. I was interviewed one on one in the office at the call center which lasted about 40 minutes. You get asked typical interview questions, and then more customer service related questions such as "How would you deal with an angry customer?" Also, you are asked to sell a phone out of 3 choices. I recommend doing research before the interview and have your questions/answers ready to go when they ask you. I admit I froze up a bit during a couple of the questions and they didn't end up hiring me, despite me being more that qualified for the job and the interview going well besides that, or so I thought. Quite disappointed, cost me a ton talking to them long distance too!

    Interview Questions

    • How do you deal with an angry customer?   1 Answer
  2.  

    Customer Services Representative Interview

    Anonymous Interview Candidate
    Accepted Offer
    Positive Experience
    Average Interview
    Accepted Offer
    Positive Experience
    Average Interview

    Application

    I applied through an employee referral. The process took 2 weeksinterviewed at Rogers Communications.

    Interview

    Standard interview process
    Applied for the job
    received phone interview that last between 15 - 30 mins
    hand face to face interview which lasted roughly 45 mins -- basic interview questions were asked
    received an offer week later
    accepted offer

    Interview Questions

  3. Helpful (8)  

    Customer Service Representative Interview

    Anonymous Interview Candidate
    Accepted Offer
    Accepted Offer

    Interview

    first they take your application then they call you for a telephone interview. after this interview is completed they arrange a face to face interview, followed by job offer and background check

    Interview Questions

  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Interview Review


  5.  

    Customer Services Representative Interview

    Anonymous Interview Candidate in Kitchener, ON (Canada)
    Accepted Offer
    Positive Experience
    Easy Interview
    Accepted Offer
    Positive Experience
    Easy Interview

    Application

    I applied online – interviewed at Rogers Communications (Kitchener, ON (Canada)).

    Interview

    1 : 1interview and I met with the store manager.
    It was a standard interview; getting to know the individual. Building rapport helped break the ice. A lot of behaviour and situational questions, the usual. Being confident goes a long way, if you're not comfortable with selling products then this position may not be for you.

    Interview Questions

  6.  

    Customer Service Representative Interview

    Anonymous Employee in Toronto, ON (Canada)
    No Offer
    Negative Experience
    Average Interview
    No Offer
    Negative Experience
    Average Interview

    Application

    I applied online. The process took 2 daysinterviewed at Rogers Communications (Toronto, ON (Canada)) in February 2014.

    Interview

    Telephone interview, which went well until the subject of salary arose. The guy said he couldn't match what I was previously earning. Even though he thought I was perfect for the job, he was afraid I'd leave after a few months if a better salary came along.

    Interview Questions

    • None really although I got the impression it's somewhat of a "union-like" atmosphere where how long you've been there matters more than results when it comes to promotions.   Answer Question
  7.  

    Customer Service Representative Interview

    Anonymous Interview Candidate
    Accepted Offer
    Accepted Offer

    Interview

    1 online behavioural survey
    1 online assessment
    1 telephone interview
    1 in person interview
    background check

    Interview Questions

  8. Helpful (1)  

    Customer Services Representative Interview

    Anonymous Employee
    No Offer
    Positive Experience
    Difficult Interview
    No Offer
    Positive Experience
    Difficult Interview

    Application

    I applied online. The process took 4 daysinterviewed at Rogers Communications in November 2013.

    Interview

    Ive been applying for 5 years. Finally a manager gave me a chance. so no comment

    Interview Questions

    • none. rogers managers are trained to see how personable you are. customer service is their main goal. if you are a people person.....apply. best job ive had keep in mind.   1 Answer
  9.  

    Customer Service Representative Interview

    Anonymous Employee in Burnaby, BC (Canada)
    No Offer
    Positive Experience
    Difficult Interview
    No Offer
    Positive Experience
    Difficult Interview

    Application

    I applied online – interviewed at Rogers Communications (Burnaby, BC (Canada)) in October 2013.

    Interview

    There were five people interviewing me. I had to go around the room and each concentrated on a specified area to ask me questions. One was about customer service, another about sales, another about past work experiences, another about availability, etc. The experience was new and challenging but I learned a lot. It lasted around 45 mins.

    Interview Questions

    • What will you do if you don't meet the sales quota for the week?   Answer Question
  10.  

    Customer Service Representative Interview

    Anonymous Employee
    Declined Offer
    Declined Offer

    Interview

    Online application. Contacted within a week for an interview which was pleasant. Job was for a night shift CSR. Seemed like a nice place to work but was nit interested in that. Ended up turning down the job because I couldn't work at night b

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