so I applied on-line on their company website in late November and haven't heard from them until by mid-December. Got a call on Monday and told me to come in for an interview on Friday (didn't tell me that it would be a group interview). In a way, I was kinda blindsided by this because for those who posted their interview experience on this website stated that they got a phone interview followed by a 1:1 interview. For me...not the case.
So come Friday afternoon I'm at their headquarters on Bloor St. E and it's just three of us candidates with the manager and the assistant manager. interview begins with an ice breaker "2 truths,1 lie" to help cut the nervousness amongst us candidates. This was followed by questions including "What do you know about Rogers?" "How would you define good customer service?" "give an example of a time when YOU HAD bad customer service" "What does teamwork mean to you?" "what is the latest book that you read?"...i'm sure i'm missing one or two questions but this is what I remembered from this interview. To be honest I think I outperformed the other two candidates and I say this because when the other two were speaking there were times when i got confused with their answers as it just made no-licka sense and I saw the same eyebrow raising look from the managers as well.
As the interview was coming to a close we were given the opportunity to ask questions about the company. One of the managers stated that candidates would know an answer by the following Tuesday with successful ones getting a phone call and the unsuccessful ones getting an e-mail.
It is now Tuesday+1 and i have yet to receive either an e-mail or a phone call. Ill give it by this Friday for any feedback and if nothing then i'm cutting my losses and moving forward.

Interview Questions

Give an example when YOU HAD bad customer experience?

View Answers (1)

Other Details

I Applied Online and the interview consisted of a Group/Panel Interview.

More Rogers Communications Customer Service Representative Interviews

Helpful Interview?

Yes | No

Inappropriate?

2.0

Easy Interview

Overall Neutral Experience

Interviewed and No Offer

Interviewed Jan 2009 (took a day)

It is a telecommunication company. It is a hostile fast-paced working environment. There were 3 interviewers. I saw the job posting on the newspaper. My friend also worked for this company. This is very easily accessible by bus and the train. It was recently acquired by Rogers Telecommunication. It is a job company to work for if you have a degree in telecommunication.

Interview Questions

Why should we hire you?

Answer Question

Other Details

The interview consisted of a 1:1 Interview.

More Rogers Communications Customer Service Representative Interviews

Helpful Interview?

Yes | No

Inappropriate?

3.0

Average Interview

Overall Neutral Experience

Interviewed and No Offer

Interviewed Oct 2011 in Toronto, ON (Canada) (took 4+ weeks)

I was interviewed with the Rogers HR recruiter. The procedure is almost exactly as other company does, starting from your brief background introduction. And then it goes with your detail on your resume. If there are some related experience with the position, they will ask you more detail about what you have done.

Interview Questions

What do you think about NFC technology ?

Answer Question

Other Details

I Applied Online and the interview consisted of a Phone Interview.

Helpful Interview?

Yes | No

Inappropriate?

3.0

Average Interview

Overall Neutral Experience

Interviewed and No Offer

Interviewed Oct 2011 in Toronto, ON (Canada) (took 1 week)

Consist of both technical and behavioral questions.In my case, there was only 1 interviewer.

Interview Questions

Why Should I Hire You?

View Answers (1)

Other Details

I got the interview through a Recruiter and the interview consisted of a 1:1 Interview, a Presentation and a Personality Test.

Helpful Interview?

Yes | No

Inappropriate?

3.0

Average Interview

Overall Positive Experience

Received and Accepted Offer

Interviewed Sep 2011 in Toronto, ON (Canada) (took 5 weeks)

The interview process started with completing an online questionnaire to assess fit and background for the position. I was then contacted by an internal recruiting consultant for the company. They conducted a 30 minute phone interview with standard questions:
-Provide an overview of your resume
-Explain why your background is suitable for the position
-Explain your leadership style question.
-Explain how you deal with conflict
-Why are you leaving your current role.
2 weeks later I was asked to meet with the hiring manager. This was another standard 1:1 interview with similar questions. An offer was presented within another 2 weeks.

Interview Questions

Describe your leadership style

Answer Question

How do you handle conflict?

Answer Question

Please provide an overview of your resume, skills, and experience related to the position

Answer Question

Why are you leaving your current job?

Answer Question

Other Details

I Applied Online and the interview consisted of a Phone Interview and a 1:1 Interview.

Helpful Interview?

Yes | No

Inappropriate?

1.0

Very Easy Interview

Overall Neutral Experience

Received and Accepted Offer

Interviewed Sep 2011 in Toronto, ON (Canada) (took 1 week)

Just a conversation about experiences

Negotiation Details

Do not accept less then you want, they will push you

Other Details

I got the interview through a Recruiter and the interview consisted of a Phone Interview.

Helpful Interview?

Yes | No

Inappropriate?

3.0

Average Interview

Overall Positive Experience

Interviewed and No Offer

Interviewed May 2010 in Toronto, ON (Canada) (took 2 weeks)

This was one of the best interview experiences I had at Rogers. I was already working there but ready to move on. The hiring manager contacted me to schedule a phone interview, which went well. Then, the hiring manager and the second-level manager met with me within a week after that. However, I only learned through LinkedIn that they'd already given the job to someone else. I was finally notified with a sheepish email that I hadn't gotten it. Generally speaking, it takes much longer than I've described here. In the case of another position, for which I was well-qualified, I did not receive a rejection notice for 60 days. 60 days! Having seen it from the inside, recruitment at Rogers can be painfully slow. And they're not so good at promoting from within.

Interview Questions

Tell me about a time when you convinced somebody to change their opinion about something.

Answer Question

Other Details

The interview consisted of a Phone Interview and a Group/Panel Interview.

Helpful Interview?

Yes | No

Inappropriate?

3.0

Average Interview

Overall Positive Experience

Received and Accepted Offer

Interviewed Jan 2010 in Toronto, ON (Canada) (took 2 weeks)

Three rounds of interviews.

First round was a phone conversation with HR to make sure you qualified for the position. Very basic just say yes to everything.

Second round was with two managers. Consisted of standard questions: background, strengths, weakness, why Rogers, etc. However the purpose of the second round interview was to assess the candidates ability to answer a typical consulting case question. Case is related to the Telecom space.

Third round was with the Director of the group. Was more of a feel and fit interview. At this point it felt like the decision was already made and this was merely to determine whether I would fit with the firm and group.

Interview Questions

Why Rogers?

Answer Question

Negotiation Details

very little room to negotiate

Other Details

I Applied Online and the interview consisted of a Phone Interview, a Group/Panel Interview and a Background Check.

More Rogers Communications Senior Financial Analyst Interviews

Helpful Interview?

Yes | No

Inappropriate?

2.0

Easy Interview

Overall Neutral Experience

Received and Accepted Offer

Interviewed Jul 2011 in Burnaby, BC (Canada) (took 4 days)

I applied online on Wednesdays night and did the whole application process which took about 20 minute. There was a seris of personality profile questions in multiple choice format. The next morning, I got a call from a recruiter asking to schedule a telephone interview that very afternoon at 4pm. The telephone interview took about 30 minutes. I then went in for a 1 on 1 interview Friday morning with some computer skill testing and listened to a call with a rep on the floor. I was offered the position the following Monday morning.

Interview Questions

Tell me about a time when you had to resolove a conflict at work

Answer Question

Other Details

I Applied Online and the interview consisted of a Phone Interview and a 1:1 Interview.

More Rogers Communications Customer Service Representative Interviews

Helpful Interview?

Yes | No

Inappropriate?

4.0

Difficult Interview

Overall Positive Experience

Received and Accepted Offer

Interviewed Aug 2011 in Toronto, ON (Canada) (took a day)

Interview was organized by a staffing agency. Agency contacted me, asked for my resume, did a phone interview, then presented it to manager at Rogers. Rogers then asked me for an interview.

Rogers interview was in person, one-on-one. Lasted 50 minutes. Was expecting behavioural-type questions like "Tell me about a time when..." and "What would you do if...", but weren't asked those questions.

Was notified that I got the job one week after the interview. No second interview, although apparently it was a possibility at one point.