Rogers Communications

  www.rogers.com
  www.rogers.com
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Rogers Communications Interview Questions

Updated Sep 28, 2014
Updated Sep 28, 2014
144 Interview Reviews

Interview Experience

Interview Experience

50%
33%
15%

Getting an Interview

Getting an Interview

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6%

Interview Difficulty

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Average

Interview Difficulty

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Candidate Interview Reviews

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  1.  

    Director, ITS Interview

    Anonymous Interview Candidate  in  Brampton, ON (Canada)
    Anonymous Interview Candidate in Brampton, ON (Canada)
    Application Details

    I applied in-person. The process took 3 weeks - interviewed at Rogers Communications in January 2014.

    Interview Details

    This was an internal posting, one interview.

    No Offer
    Negative Experience
    Difficult Interview
  2. 1 person found this helpful  

    Customer Services Representative Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    I applied online. The process took 4 days - interviewed at Rogers Communications in November 2013.

    Interview Details

    Ive been applying for 5 years. Finally a manager gave me a chance. so no comment

    Interview Questions
    • none. rogers managers are trained to see how personable you are. customer service is their main goal. if you are a people person.....apply. best job ive had keep in mind.   View Answer
    No Offer
    Positive Experience
    Difficult Interview
  3.  

    Project (Retail IT Systems Delivery) Manager Interview

    Anonymous Interview Candidate  in  Brampton, ON (Canada)
    Anonymous Interview Candidate in Brampton, ON (Canada)
    Application Details

    I applied online. The process took 5+ weeks - interviewed at Rogers Communications in November 2013.

    Interview Details

    The internal hiring process involves applying via the company intranet (Success-factors). This may or may not lead to an interview with HR, then with the hiring manager and possibly the director of that particular group

    Interview Questions
    • Tell me about a time when you had to deal with a co-worker who wasn't doing his/her fair share of the work. What did you do and what was the outcome?   View Answer
    Negotiation Details
    Negotiation was relatively straight forward. There was not too much room for negotiation of things like vacation or other perks being a current employee of the company.
    Accepted Offer
    Positive Experience
    Difficult Interview
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  5.  

    Customer Service/Sales Consultant Interview

    Anonymous Interview Candidate  in  Burnaby, BC (Canada)
    Anonymous Interview Candidate in Burnaby, BC (Canada)
    Application Details

    I applied in-person. The process took 1+ week - interviewed at Rogers Communications in November 2013.

    Interview Details

    After doing the online test, I had a phone interview followed by an in person interview. The questions asked in the phone & in person interviews were almost the same just phrased in a different way. The questions were all scenerio based and wanted you to answer with what you would do and why.

    Interview Questions
    • None really. I suggest taking notes during the phone interview because you find out what they want by the answers you get.   Answer Question
    No Offer
    Neutral Experience
    Average Interview
  6.  

    Sales Auditor-Retail Finance Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Interview Details

    Applied online, got an interview, follow up interview, spoke on the phone about salary expectations. Everything was pretty straight forward, they never hid anything. Open and honest communication from management

    Interview Questions
    Accepted Offer
  7.  

    Customer Service Representative Interview

    Anonymous Interview Candidate  in  Burnaby, BC (Canada)
    Anonymous Interview Candidate in Burnaby, BC (Canada)
    Application Details

    I applied online - interviewed at Rogers Communications in October 2013.

    Interview Details

    There were five people interviewing me. I had to go around the room and each concentrated on a specified area to ask me questions. One was about customer service, another about sales, another about past work experiences, another about availability, etc. The experience was new and challenging but I learned a lot. It lasted around 45 mins.

    Interview Questions
    • What will you do if you don't meet the sales quota for the week?   Answer Question
    No Offer
    Positive Experience
    Difficult Interview
  8.  

    QA Manager Interview

    Anonymous Interview Candidate  in  Toronto, ON (Canada)
    Anonymous Interview Candidate in Toronto, ON (Canada)
    Application Details

    I applied through an employee referral. The process took 3 weeks - interviewed at Rogers Communications in October 2013.

    Interview Details

    One HR interview followed by technical interview by Team

    Interview Questions
    • Behavioral questions regarding working under pressure   View Answer
    No Offer
    Neutral Experience
    Average Interview
  9.  

    IT Manager Interview

    Anonymous Interview Candidate  in  Toronto, ON (Canada)
    Anonymous Interview Candidate in Toronto, ON (Canada)
    Application Details

    I applied online. The process took 1+ week - interviewed at Rogers Communications in October 2013.

    Interview Details

    I got there through a recruiter, it took 15 mins to discuss my previous experience, we met in 3 days for one on one, interview went for an hour.

    Interview Questions
    • We discussed my previous experience and it's relevance to current position, the whole process was pleasant and fairly well organized.   Answer Question
    Reasons for Declining

    There was no room for negotiation, was not enough for me to move.

    Declined Offer
    Positive Experience
    Difficult Interview
  10.  

    Analyst Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    I applied through a recruiter. The process took 3 days - interviewed at Rogers Communications.

    Interview Details

    Looked for a SAS programer. A team filled with Phd people. Every one has a fake smile till your time comes.
    Get a call from the HR one HR round.
    Manager Round then the final round.
    Negotiation is easy if on work permit very low salary if canadian better pay.

    Interview Questions
    • No such questions they want person to know the business flow and some programming exp.   Answer Question
    Negotiation Details
    I was on work permit so i was offered very less what the market rate is . I had no option but to accept it .
    Cannot negotiate anything unless a Phd in education .
    Accepted Offer
    Negative Experience
    Easy Interview
  11. 8 people found this helpful  

    Customer Service/Sales Representative Interview

    Anonymous Interview Candidate  in  Burnaby, BC (Canada)
    Anonymous Interview Candidate in Burnaby, BC (Canada)
    Application Details

    I applied online. The process took 3 days - interviewed at Rogers Communications in September 2013.

    Interview Details

    Phone interview - Just under 30 minutes, questions (from my memory) were as follows:

    Why do you want to work for Rogers?
    Tell me about your most recent job.
    What did you like most about your recent job?
    What did you like least about your most recent job?
    What would your employer say about your greatest strengths?
    What do you think you could improve on?
    Where do you see yourself in 2 years from now, do you have plans to go back to school?
    Describe a situation where you had to calm a customer down.
    Describe a situation where you didn’t have all of the information that you needed and how did you get that information.
    Describe a situation where you went above and beyond for someone.
    Describe a situation where you made a mistake and had to apologize for it.
    You are given two different customer service scenarios and asked what you would do in the event that these scenarios happened.

    In person interview – About 45 minutes

    There was a girl interviewing me and typing everything I was saying as I was speaking, as well as a gentleman who was the H/R Team Manager sitting in to write down notes and ask any questions she may have missed.

    They had me fill out paperwork first, I’m assuming they do this to calm people’s nerves a bit before questions.

    Questions (from my memory) were as follows:

    Why are you the best fit for the job?
    Why do you want to work in Customer Service, why Rogers?
    Describe a situation where you received criticism from your last boss? How did you handle the criticism?
    How did you feel about the conversation between you and your boss?
    How do you feel about criticism in general?
    Two role-play situations – one where a customer called to complain about long-distance charges and requested a credit, another where you have to sell something, any product, doesn’t have to even be a roger’s product, could be a pencil.
    A lot of people call in who are upset and angry, how would you handle an angry customer?
    What would be a strategy for dealing with angry customer after angry customer?
    Would you get flustered or upset if you dealt with angry customers calling all day?
    What is your idea of what good customer service is?

    Interview Questions
    • Due to my lack of customer service/sales experience, the role play scenarios were the only difficult things for me. Be prepared to sell something or to know how to handle a situation where you would have to credit a customer.   Answer Question
    No Offer
    Neutral Experience
    Average Interview

See What Rogers Communications Employees Are Saying

 Current Business Analyst in Toronto, ON (Canada)

Pros: “Good co workers, best intentions at heart” Full Review

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