Rogers Communications

  www.rogers.com
  www.rogers.com

Rogers Communications Interview Questions

Updated Dec 4, 2014
Updated Dec 4, 2014
152 Interview Reviews

Interview Experience

Interview Experience

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31%
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Getting an Interview

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Interview Difficulty

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Candidate Interview Reviews

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  1.  

    Network Designer Interview

    Anonymous Interview Candidate in Brampton, ON (Canada)
    Anonymous Interview Candidate in Brampton, ON (Canada)
    Application Details

    I applied through an employee referral. The process took 6+ monthsinterviewed at Rogers Communications in November 2013.

    Interview Details

    Two interviews, HR and manager. Received email from HR with time/date of the interview. Behavioral interview followed, then another email for manager interview. Two managers there, they were very nice and friendly.

    Interview Questions
    Negotiation Details
    No negotiation, here is the salary and the benefits. Sign the bottom and return by...
    Accepted Offer
    Positive Experience
    Average Interview
  2.  

    Sales Auditor-Retail Finance Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Interview Details

    Applied online, got an interview, follow up interview, spoke on the phone about salary expectations. Everything was pretty straight forward, they never hid anything. Open and honest communication from management

    Interview Questions
    Accepted Offer
  3.  

    QA Manager Interview

    Anonymous Interview Candidate in Toronto, ON (Canada)
    Anonymous Interview Candidate in Toronto, ON (Canada)
    Application Details

    I applied through an employee referral. The process took 3 weeksinterviewed at Rogers Communications in October 2013.

    Interview Details

    One HR interview followed by technical interview by Team

    Interview Questions
    • Behavioral questions regarding working under pressure   View Answer
    No Offer
    Neutral Experience
    Average Interview
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  5.  

    IT Manager Interview

    Anonymous Interview Candidate in Toronto, ON (Canada)
    Anonymous Interview Candidate in Toronto, ON (Canada)
    Application Details

    I applied online. The process took 1+ weekinterviewed at Rogers Communications in October 2013.

    Interview Details

    I got there through a recruiter, it took 15 mins to discuss my previous experience, we met in 3 days for one on one, interview went for an hour.

    Interview Questions
    • We discussed my previous experience and it's relevance to current position, the whole process was pleasant and fairly well organized.   Answer Question
    Reasons for Declining

    There was no room for negotiation, was not enough for me to move.

    Declined Offer
    Positive Experience
    Difficult Interview
  6.  

    Customer Service Representative Interview

    Anonymous Interview Candidate in Burnaby, BC (Canada)
    Anonymous Interview Candidate in Burnaby, BC (Canada)
    Application Details

    I applied online – interviewed at Rogers Communications in October 2013.

    Interview Details

    There were five people interviewing me. I had to go around the room and each concentrated on a specified area to ask me questions. One was about customer service, another about sales, another about past work experiences, another about availability, etc. The experience was new and challenging but I learned a lot. It lasted around 45 mins.

    Interview Questions
    • What will you do if you don't meet the sales quota for the week?   Answer Question
    No Offer
    Positive Experience
    Difficult Interview
  7.  

    Analyst Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    I applied through a recruiter. The process took 3 daysinterviewed at Rogers Communications.

    Interview Details

    Looked for a SAS programer. A team filled with Phd people. Every one has a fake smile till your time comes.
    Get a call from the HR one HR round.
    Manager Round then the final round.
    Negotiation is easy if on work permit very low salary if canadian better pay.

    Interview Questions
    • No such questions they want person to know the business flow and some programming exp.   Answer Question
    Negotiation Details
    I was on work permit so i was offered very less what the market rate is . I had no option but to accept it .
    Cannot negotiate anything unless a Phd in education .
    Accepted Offer
    Negative Experience
    Easy Interview
  8. 9 people found this helpful  

    Customer Service/Sales Representative Interview

    Anonymous Interview Candidate in Burnaby, BC (Canada)
    Anonymous Interview Candidate in Burnaby, BC (Canada)
    Application Details

    I applied online. The process took 3 daysinterviewed at Rogers Communications in September 2013.

    Interview Details

    Phone interview - Just under 30 minutes, questions (from my memory) were as follows:

    Why do you want to work for Rogers?
    Tell me about your most recent job.
    What did you like most about your recent job?
    What did you like least about your most recent job?
    What would your employer say about your greatest strengths?
    What do you think you could improve on?
    Where do you see yourself in 2 years from now, do you have plans to go back to school?
    Describe a situation where you had to calm a customer down.
    Describe a situation where you didn’t have all of the information that you needed and how did you get that information.
    Describe a situation where you went above and beyond for someone.
    Describe a situation where you made a mistake and had to apologize for it.
    You are given two different customer service scenarios and asked what you would do in the event that these scenarios happened.

    In person interview – About 45 minutes

    There was a girl interviewing me and typing everything I was saying as I was speaking, as well as a gentleman who was the H/R Team Manager sitting in to write down notes and ask any questions she may have missed.

    They had me fill out paperwork first, I’m assuming they do this to calm people’s nerves a bit before questions.

    Questions (from my memory) were as follows:

    Why are you the best fit for the job?
    Why do you want to work in Customer Service, why Rogers?
    Describe a situation where you received criticism from your last boss? How did you handle the criticism?
    How did you feel about the conversation between you and your boss?
    How do you feel about criticism in general?
    Two role-play situations – one where a customer called to complain about long-distance charges and requested a credit, another where you have to sell something, any product, doesn’t have to even be a roger’s product, could be a pencil.
    A lot of people call in who are upset and angry, how would you handle an angry customer?
    What would be a strategy for dealing with angry customer after angry customer?
    Would you get flustered or upset if you dealt with angry customers calling all day?
    What is your idea of what good customer service is?

    Interview Questions
    • Due to my lack of customer service/sales experience, the role play scenarios were the only difficult things for me. Be prepared to sell something or to know how to handle a situation where you would have to credit a customer.   Answer Question
    No Offer
    Neutral Experience
    Average Interview
  9.  

    Platform Specialist Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    I applied through an employee referral. The process took 5+ weeksinterviewed at Rogers Communications in September 2013.

    Interview Details

    1. Online profile creation
    2. Online application
    3. Telephone screening interview by HR Manager - be prepared to talk about why you specifically applied for that position of all Rogers openings and to defend every item on your resume
    4. Technical interview with senior specialists and manager

    Interview Questions
    Negotiation Details
    Not much room for negotiation
    Accepted Offer
    Positive Experience
    Easy Interview
  10.  

    Project Coordinator Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Interview Details

    Applied online and got a call a week later from HR. Then got scheduled for an interview 2 weeks later

    Interview Questions
    No Offer
  11.  

    TSR Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Interview Details

    2nd interview questions with Team Managers:

    -give an example of when you (yourself) received good customer service?
    -how do you handle customers who are angry, frustrated and unreasonable?
    -do you know how 'metrics' work ? (average handle time, service levels)

    Interview Questions
    • -describe a time when you solved a problem for a customer who gave incomplete or false information about his issue?   Answer Question
    Accepted Offer

See What Rogers Communications Employees Are Saying

1 person found this helpful

 Current Customer Service Consultant in Brampton, ON (Canada)

Pros: “Benefits , employee discounts, paid vacation, the people, multi cultured enviornment” Full Review

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