Rogers Communications

  www.rogers.com
  www.rogers.com
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Rogers Communications Interview Questions

Updated Sep 14, 2014
Updated Sep 14, 2014
143 Interview Reviews

Interview Experience

Interview Experience

51%
32%
15%

Getting an Interview

Getting an Interview

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9%
6%

Interview Difficulty

2.9
Average

Interview Difficulty

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Average

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Candidate Interview Reviews

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  1.  

    Platform Specialist Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    I applied through an employee referral. The process took 5+ weeks - interviewed at Rogers Communications in September 2013.

    Interview Details

    1. Online profile creation
    2. Online application
    3. Telephone screening interview by HR Manager - be prepared to talk about why you specifically applied for that position of all Rogers openings and to defend every item on your resume
    4. Technical interview with senior specialists and manager

    Interview Questions
    Negotiation Details
    Not much room for negotiation
    Accepted Offer
    Positive Experience
    Easy Interview
  2.  

    Developer Intern Interview

    Anonymous Interview Candidate  in  Toronto, ON (Canada)
    Anonymous Interview Candidate in Toronto, ON (Canada)
    Application Details

    interviewed at Rogers Communications in June 2013.

    Interview Details

    Very friendly interviewer, described the department, some of the projects, and what the work environment is like. Asked a few knowledge based questions, nothing too difficult. Very relaxed experience.

    Interview Questions
    Accepted Offer
    Positive Experience
    Easy Interview
  3. 1 person found this helpful  

    Outrank Inside Sales Representative Interview

    Anonymous Interview Candidate  in  Toronto, ON (Canada)
    Anonymous Interview Candidate in Toronto, ON (Canada)
    Application Details

    I applied through a recruiter. The process took 2 days - interviewed at Rogers Communications.

    Interview Details

    They sold me on believing that I could easily make over 110k

    Accepted Offer
    Neutral Experience
    Easy Interview
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  5.  

    Customer Service Representative Interview

    Anonymous Interview Candidate  in  Burnaby, BC (Canada)
    Anonymous Interview Candidate in Burnaby, BC (Canada)
    Application Details

    I applied online - interviewed at Rogers Communications in October 2013.

    Interview Details

    There were five people interviewing me. I had to go around the room and each concentrated on a specified area to ask me questions. One was about customer service, another about sales, another about past work experiences, another about availability, etc. The experience was new and challenging but I learned a lot. It lasted around 45 mins.

    Interview Questions
    • What will you do if you don't meet the sales quota for the week?   Answer Question
    No Offer
    Positive Experience
    Difficult Interview
  6. 1 person found this helpful  

    Financial Analyst Interview

    Anonymous Interview Candidate  in  Toronto, ON (Canada)
    Anonymous Interview Candidate in Toronto, ON (Canada)
    Application Details

    I applied online. The process took 1 week - interviewed at Rogers Communications in October 2010.

    Interview Details

    3 processes - the hiring manager; the hiring manager and his/her manager; then the director/VP.

    Negotiation Details
    no negotiation.
    Accepted Offer
    Positive Experience
    Average Interview
  7.  

    Customer Service Representative Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Interview Details

    1 online behavioural survey
    1 online assessment
    1 telephone interview
    1 in person interview
    background check

    Interview Questions
    Accepted Offer
  8.  

    Customer Service Representative Interview

    Anonymous Interview Candidate  in  Toronto, ON (Canada)
    Anonymous Interview Candidate in Toronto, ON (Canada)
    Application Details

    interviewed at Rogers Communications in January 2009.

    Interview Details

    one one the phone screening interview, followed by an in person interview with hiring manager

    Interview Questions
    • pretty straight forward questions (behavioral) focused on how to identify customer issues and needs, problem solving, bridging to sales, team work, dealing with targets. A lot of focus on customer service experience and backgrond.   View Answer
    Negotiation Details
    there was no negotiation
    Accepted Offer
    Positive Experience
    Average Interview
  9.  

    Customer Service/Sales Consultant Interview

    Anonymous Interview Candidate  in  Burnaby, BC (Canada)
    Anonymous Interview Candidate in Burnaby, BC (Canada)
    Application Details

    I applied in-person. The process took 1+ week - interviewed at Rogers Communications in November 2013.

    Interview Details

    After doing the online test, I had a phone interview followed by an in person interview. The questions asked in the phone & in person interviews were almost the same just phrased in a different way. The questions were all scenerio based and wanted you to answer with what you would do and why.

    Interview Questions
    • None really. I suggest taking notes during the phone interview because you find out what they want by the answers you get.   Answer Question
    No Offer
    Neutral Experience
    Average Interview
  10.  

    Marketing Specialist Interview

    Anonymous Interview Candidate  in  Toronto, ON (Canada)
    Anonymous Interview Candidate in Toronto, ON (Canada)
    Application Details

    I applied online. The process took 3 days - interviewed at Rogers Communications in August 2012.

    Interview Details

    I applyed online and got an email requesting from RH person asking for a phone interview. Was suppused to get the call, after 10 min. I called and left message. She finally called me 4 hours latter... We ran the interview for about 40 minutes, basic questions. I was suppused to get confirmation of interview in next few days.

    After a week I called, left message the the RH person. I finally got the generic and automatic email saying that my application was unsuccessful. No more feedback.

    Interview Questions
    • They'll aks if you have question, but RH has actually no idea of what is the job.   View Answer
    No Offer
    Negative Experience
    Average Interview
  11. 8 people found this helpful  

    Customer Service/Sales Representative Interview

    Anonymous Interview Candidate  in  Burnaby, BC (Canada)
    Anonymous Interview Candidate in Burnaby, BC (Canada)
    Application Details

    I applied online. The process took 3 days - interviewed at Rogers Communications in September 2013.

    Interview Details

    Phone interview - Just under 30 minutes, questions (from my memory) were as follows:

    Why do you want to work for Rogers?
    Tell me about your most recent job.
    What did you like most about your recent job?
    What did you like least about your most recent job?
    What would your employer say about your greatest strengths?
    What do you think you could improve on?
    Where do you see yourself in 2 years from now, do you have plans to go back to school?
    Describe a situation where you had to calm a customer down.
    Describe a situation where you didn’t have all of the information that you needed and how did you get that information.
    Describe a situation where you went above and beyond for someone.
    Describe a situation where you made a mistake and had to apologize for it.
    You are given two different customer service scenarios and asked what you would do in the event that these scenarios happened.

    In person interview – About 45 minutes

    There was a girl interviewing me and typing everything I was saying as I was speaking, as well as a gentleman who was the H/R Team Manager sitting in to write down notes and ask any questions she may have missed.

    They had me fill out paperwork first, I’m assuming they do this to calm people’s nerves a bit before questions.

    Questions (from my memory) were as follows:

    Why are you the best fit for the job?
    Why do you want to work in Customer Service, why Rogers?
    Describe a situation where you received criticism from your last boss? How did you handle the criticism?
    How did you feel about the conversation between you and your boss?
    How do you feel about criticism in general?
    Two role-play situations – one where a customer called to complain about long-distance charges and requested a credit, another where you have to sell something, any product, doesn’t have to even be a roger’s product, could be a pencil.
    A lot of people call in who are upset and angry, how would you handle an angry customer?
    What would be a strategy for dealing with angry customer after angry customer?
    Would you get flustered or upset if you dealt with angry customers calling all day?
    What is your idea of what good customer service is?

    Interview Questions
    • Due to my lack of customer service/sales experience, the role play scenarios were the only difficult things for me. Be prepared to sell something or to know how to handle a situation where you would have to credit a customer.   Answer Question
    No Offer
    Neutral Experience
    Average Interview

See What Rogers Communications Employees Are Saying

1 person found this helpful

 Current Anonymous Employee

Pros: “Decent pay, good leaders in some departments. Working with a well respected Canadian company is a good thing. Flexible work schedules and great pension.” Full Review

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