Rogers Communications Technical Support Consultant Interview Questions & Reviews
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Technical Support Consultant Interview (Negative Experience; Average Interview)
I applied online and the process took 4+ weeks - interviewed at Rogers Communications in August 2009.
Interview Details – Online application, phone interview, followed by in person interview.
Application online was straight forward but does require an account to be created with the Rogers website. I waited about two weeks to get a response which was then turned into a basic phone interview assessing your ability to talk on the phone, answer basic questions, etc.
I was then scheduled for an in person interview at the York Mills location a few days later, I met with two team managers and had a basic interview, not many questions were asked, I was more told how things are done, explained procedures, etc.
After the interview I was asked for a background check, Rogers completed the check themselves and after it cleared I was made a job offer. There was no opportunity for negotiation, it was a "take it or leave it" offer.
Interview Question – How would you handle an irate customer who is demanding instant compensation? Answer Question
Negotiation Details – There was no negotiation.
Technical Support Consultant Interview (Positive Experience; Average Interview)
I applied online and the process took a day - interviewed at Rogers Communications in June 2009.
Interview Details – Hiring process is technical in nature, with focus on ability to resolve issues described by customers.
Attention to customer service is a key requirement.
Interview Question – Being such a customer oriented position, how do you diffuse an angry customer based on either: previously poor experience, unresolved repeat issues, immediate requests for management. View Answer
Negotiation Details – There is no negotiation in this position. You are hired for an advertised salary and future career advancement is based on performance and behavior.
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