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Blackbaud Customer Support Analyst Interview Question

I interviewed in Charleston, SC and was asked:
"Role Play - Customer's printer does not work."
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Answer

Part of a Customer Support Analyst Interview Review - one of 87 Blackbaud Interview Reviews

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Hi - I was wondering if you could describe the interview process a little more? I had one phone interview already and I have another one this week. I'm just wondering what to expect from the second interview, and from the face-to-face interview. Thanks!
- Elizabeth on May 6, 2013

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