Royal Bank of Canada

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Royal Bank of Canada Interview Questions in Vancouver, BC

Updated Feb 6, 2015
Updated Feb 6, 2015
13 Interview Reviews

Interview Experience

Interview Experience

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  1.  

    Mobile Client Advisor Interview

    Anonymous Interview Candidate in Vancouver, BC (Canada)
    Anonymous Interview Candidate in Vancouver, BC (Canada)
    Application Details

    I applied online. The process took 4 weeksinterviewed at Royal Bank of Canada in February 2015.

    Interview Details

    I applied for this position after Christmas. Got a personal assessment after about 2 weeks. They said if they decide I would move forward to the next step, they would contact me within 2 and half weeks. But that recruiter never contacted me. Instead, there was another one contacted me after 3 weeks and surprisingly he asked me whether I am interested in a higher level position. I said yes and he asked me a few questions regarding customer services and sales and why rbc and my understanding of this position. It took 8 minutes to answer them. At the end of our conversation, he invited me to do another phone interview with him after 2 days.

    The 2nd phone interview contained behavioural questions such as tell me a time when you went above and beyond for a customer, how did you handle a difficult customer. And some general questions such as why rbc, why you are qualified for this job, why was your greatest achievement in your last job, why you left your last job and etc. At the end of the phone interview, he gave me the face to face interview opportunity with two managers and also sent me another online assessment about sales.

    I prepared for one week and went to the interview. I brought my recently updated resume and business card designed by myself, which I think made them impressed. So I highly recommend everyone to do so. During the interview they wanted to create a relaxed environment for you to be able to present the best of you. Lots of get to know each other. Went through my resume. Asked about my sales experience and my understanding about sales. Why I think they would choose me instead of other competitors. And some behavioural questions like what I did in the 2nd phone interview. Also did a role play about cold call. At the end was language test, because I mentioned I am fluent in three languages. They checked about 7-10 simply questions such as what do you usually do on weekends, what is your favorite sport, how did you learned this language, how do you practice it and so on... So don't lie if you are not fluent in some languages, they will find out.

    At the end of the conversation, the managers asked me whether I will mind starting from a client advisor position if I didn't get this position. I said I don't mind at all, as long as I have the opportunity to prove my ability, I believe I can move from bottom to a senior position.

    2 days after the interview, I got a call from hr and said the position goes to someone has more banking experience but they are glad to offer me a client advisor position. I took it since that was the position I applied for originally...

    Interview Questions
    • Tell me a time you went above and beyond for a customer.
      Tell me a time you dealt with a difficult customer.
      What is your understanding of sales.
      Tell me about your employment with xxx company
      Why rbc?
      Why you are more qualified than other candidates?
      What is your career goal? short-term and long-term.
      Let's do a cold calling role play, pretending you are calling me and you can made this up based on your previous sales experience, doesn't need to be rbc calling.
      If you get this position and everything goes smoothly, what is your expectation of yourself?
      Tell us about yourself, we want to know something that is not written in your resume.
      Why you left xxx company? (They asked my most recent 2 employment)
      What was your greatest achievement during your employment with xxx company (They asked my most recent 2 employment)
      Went through your resume.
      Tell me your understanding of this role.
      Why you moved to this city?
      What you did to achieve sales targets?
      Do you have CSC?
      Language proficiency tests.
       
      Answer Question
    Accepted Offer
    Positive Experience
    Average Interview
  2.  

    Mobile Customer Service Representative Interview

    Anonymous Employee in Vancouver, BC (Canada)
    Anonymous Employee in Vancouver, BC (Canada)
    Application Details

    I applied online. The process took 3 weeksinterviewed at Royal Bank of Canada in September 2014.

    Interview Details

    I applied about 3 weeks ago, around aug 11th. A few days after I applied, they made me take a personality test. They called for a phone interview today Sept 3rd. There were no follow-ups in between so I wasn't sure if the position was already filled. More likely, they had a candidate that didn't work out. I didn't end up doing the interview since I had another offer I already accepted. HR seemed very nice and polite.

    Interview Questions
    • Just the general questions, Are you still interested in the position, What are your strengths   Answer Question
    No Offer
    Average Interview
  3.  

    Mobile Customer Service Representative Interview

    Anonymous Employee in Vancouver, BC (Canada)
    Anonymous Employee in Vancouver, BC (Canada)
    Application Details

    I applied online – interviewed at Royal Bank of Canada in April 2014.

    Interview Details

    Received an email link to an assessment to a survey. Completed the assessment 2 days ago and now awaiting interview

    No Offer
    Positive Experience
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  5.  

    Mobile Customer Services Representative Interview

    Anonymous Interview Candidate in Richmond, BC (Canada)
    Anonymous Interview Candidate in Richmond, BC (Canada)
    Application Details

    I applied through an employee referral. The process took 3 weeksinterviewed at Royal Bank of Canada in October 2013.

    Interview Details

    I believe that the application would be stronger if there was an initial employee referral. I was called by HR the first time however I have missed the call. Then 2 months later I applied again and I got a call. It was a simple, there were three parts to it, part 1 would be a behavioural test, then a phone interview with HR, lastly meet with the managers. As long as the answers to the questions are in synch surely it wouldn't be a problem being hired.

    Interview Questions
    • Always "be-friend" the managers, they want employees who get along with them mutually.   Answer Question
    Negotiation Details
    Salary was good for part timer. However, it is quite difficult to get a full-time position. You would need to wait at least 6 months, and still no guarantees.
    Accepted Offer
    Positive Experience
    Average Interview
  6.  

    Client Service Representative Interview

    Anonymous Interview Candidate in Surrey, BC (Canada)
    Anonymous Interview Candidate in Surrey, BC (Canada)
    Application Details

    I applied online. The process took 5 daysinterviewed at Royal Bank of Canada in September 2013.

    Interview Details

    got a phone call the second day after applied online, arranged a telephone interview a day later. branch interview happened 3 days later and got the offer on the same day

    Interview Questions
    Negotiation Details
    no negotiation
    Accepted Offer
    Negative Experience
    Easy Interview
  7.  

    Card Advisor Interview

    Anonymous Employee in Vancouver, BC (Canada)
    Anonymous Employee in Vancouver, BC (Canada)
    Application Details

    I applied online. The process took 2 weeksinterviewed at Royal Bank of Canada in August 2013.

    Interview Details

    I applied online, and received an online test in the email two days later. The test was like 1 hour to finish, more like a personality test. Then I got the phone interview, lasted about 30 mins, then the HR sent me an email to write 10 questions, most of the questions were same as the phone interview. Then I got the 1:1 interview with the call centre hiring manager, the interview went pretty good, she said she will let me know the result in a week, but after a week, there's no reply, I even wrote her an email ask where I stand in the hiring process, no reply.

    Interview Questions
    • provide the example of exceeding customer's expectations   Answer Question
    No Offer
    Neutral Experience
    Average Interview
  8. 2 people found this helpful  

    Mobile Customer Service Representative Interview

    Anonymous Interview Candidate in Vancouver, BC (Canada)
    Anonymous Interview Candidate in Vancouver, BC (Canada)
    Application Details

    I applied through an employee referral – interviewed at Royal Bank of Canada in July 2013.

    Interview Details

    2 weeks after I applied, received a phone call to book a phone interview and expected to completed a personality test before the phone interview. Get a confirmation for face to face interview right after the phone interview. The phone interview and face to face interview are somewhat similar. Interview questions included customer compliant resolution, why choose RBC and why leaving your current position. I received a verbal job offer three days after the face to face interview. The reference check surprisingly is most time taking process. The reference agent called 2 times for extra paperwork and to confirm my number for references and only passed it when he talked to every single one of them.

    Interview Questions
    • If I call your current employer, how he/she will describe of your work performance?
      Please answer the following questions using a certain language? (testing language proficiency)
       
      Answer Question
    Accepted Offer
    Positive Experience
    Easy Interview
  9.  

    Customer Service Representative Interview

    Anonymous Interview Candidate in Burnaby, BC (Canada)
    Anonymous Interview Candidate in Burnaby, BC (Canada)
    Application Details

    I applied online. The process took 2 weeksinterviewed at Royal Bank of Canada in March 2013.

    Interview Details

    2 interviews.
    1 by phone
    1 1on1 or maybe 2
    After second interview, got a call next day. 'HIRED"

    Interview Questions
    Accepted Offer
    Easy Interview
  10.  

    Account Manager Interview

    Anonymous Interview Candidate in Vancouver, BC (Canada)
    Anonymous Interview Candidate in Vancouver, BC (Canada)
    Application Details

    I applied online. The process took 4+ weeksinterviewed at Royal Bank of Canada in November 2012.

    Interview Details

    Telephone interview with HR, very standard questions. In person interview with a Branch Manager, very sales behavioral questions. better come in with past examples.

    Interview Questions
    • How will you make sure you are going to be successful at end of year review?   View Answer
    Accepted Offer
    Positive Experience
    Difficult Interview
  11. 2 people found this helpful  

    RBC AM/Customer Service Representative Interview

    Anonymous Interview Candidate in Vancouver, BC (Canada)
    Anonymous Interview Candidate in Vancouver, BC (Canada)
    Application Details

    I applied in-person. The process took 3+ monthsinterviewed at Royal Bank of Canada in December 2011.

    Interview Details

    5 interviews: 2 by phone, 2 in person, 1 by phone at the end to confirm employment. and then a lot of compliance department phone calls if your last 5 years does not check out such as employments, schooling, and travels, criminal record checks , background checks, and credit bureau checks.

    Interview Questions
    • the interviews are based on 2 things (depending on the style of your boss): solely sales driven interview or customer service driven. Male bosses are usually sales driven and the female bosses are usually customer service driven (but that's just a generalization based on my experience).   Answer Question
    Negotiation Details
    no negotiation! not with the Lion straddling the globe (hint: you are the globe and the lion is riding you!). the salary they give you is the salary they give you! unless you are applying for an upper executive position...that's different! good luck! unless you are someones kid!
    Accepted Offer
    Positive Experience
    Average Interview

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