Getting an Interview
Getting an Interview
Interviews for Top Jobs at SMART Technologies
- Sales (2)
- Software Developer (2)
- Software Engineer (2)
- Senior Software Developer (2)
- Technical (1)
- Web Developer (1)
- Training Specialist (1)
- Software Development Intern (1)
- Software Developer Intern (1)
- Software Developer Internship (1)
- ESM (1)
- Customer Services Representative (1)
- Engineering (1)
- Technical Support Specialist (1)
- Program Manager (1)
- Tech Lead (1)
- Technical Researcher (1)
- Education Solution Specialist (1)
- Educational Sales Support (1)
- Software Development Tech Lead (1)
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Technical Support Specialist Interview
I applied online. The process took 4+ weeks – interviewed at SMART Technologies in October 2011.
I applied online to their website where they have an complete system set up where you answer questions about yourself, experience, education, etc and they have a rating system that attempts to match you with available jobs.
After applying, a week or two later I recieved an e-mail to complete and "online" interview which consisted of me answering 5 questions online. 3 of the questions were video (webcam) response that also gave me the option of text response if I didn't have access to a webcam. Questions were pretty basic, directed at my experience in the position I was applying for and my salary expectations.
About 1 week after that, I was contacted by the "People Services" department for a phone interview. Again some more basic questions were asked about experience and education. I was then asked to come in for a 1 on 1 interview with the department manager and team lead.
This interview was again basic interview questions and scenario based questions based around customer service skills and basic technical knowledge. I was again asked about salary expectations and given a short 10 question skills test. 5 questions on my computer knowledge and 5 on customer support.
After this interview I was asked to come in for a "Team Fit" interview where I met up with two current employees and they asked me some questions about my personal life. Hobbies, interests, free time, etc.
Immediately after I was offered a position by the Manager and Team lead. We discussed benefit package and salary expectations.
An offer package was couriered out to me 3 days later and the next week I was working.
- Technical quiz was probably the hardest part.
Questions asked for example were "Maximum length of a USB Cable" or "What is the amperage of a standard USB hub". Questions about where to find user settings in a MAC. View Answer
Negotiate your breaks and lunch hour. They only give 30 mins for lunch if you don't negotiate it.