SYKES

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SYKES Call Center Agent Interview Questions & Reviews

All Interviews Received Offers

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Interview Experience  

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2 candidate interviews Back to all interview questions
Relevance Date Difficulty
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Accepted Offer

Positive Experience

Average Interview

Call Center Agent Interview

Call Center Agent
Sumter, SC

I applied in-person and the process took 5 days - interviewed at SYKES in June 2009.

Interview Details – the test was quite easy. it had questions ranging from what is the GPL, what is novell, unix a byte a bit etc. the interview process was about like any other. though the hr lady seemed quite anxious in my opinion. the best advice I can give is do your research on the company before you go into the interview. Sykes is the microsoft of call centers, they have an 80% marketshare of a $37billion market.

Interview Questions

Negotiation Details – Simple the agent jobs are teir 1 (9per hr) and teir 2(11 per hr)


1 person found this helpful

Accepted Offer

Positive Experience

Difficult Interview

Call Center Agent Interview

Call Center Agent

I applied in-person and the process took 2 weeks - interviewed at SYKES in December 2010.

Interview Details – I put in an application with the company in November. The same day that I put in the application I took a typing and a skills test. About a month later I was contacted for an interview. I interviewed with a very nice lady. She asked me alot of questions about how I would react in certain situations dealing with customers. she took notes during the interview and I could tell she was very impressed with me. At the end of the interview I was offered a position. The same day I was scheduled for a drug test. The offer of employment depended on the background check, drug test and references coming back acceptable. I took the drug test about a week later and was scheduled to start training a week after that.

Interview Questions

  • Have you ever had a diffuclt time getting your point across to someone? How did you handle it?   Answer Question
  • Have you ever have to work with a diffucult person? How did you handle it?   Answer Question

Negotiation Details – When considering this offer think about if this is something you really want to do. This type of work can be stressful and you must have alot of patience and not take things personally. Must have thick skin. Also be honest.Iif you lie on your applicantion or in your interview and they discover it you can lose your job offer. Ask questions and be knowledgeable about the job you are being offered.

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