SYKES Call Center Agent Interview Questions

Updated Apr 23, 2015
3 Interview Reviews

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Call Center Agent Interview

Anonymous Employee in Sumter, SC
Accepted Offer
Positive Experience
Average Interview

Application

I applied in-person. The process took 5 days. I interviewed at SYKES (Sumter, SC) in June 2009.

Interview

the test was quite easy. it had questions ranging from what is the GPL, what is novell, unix a byte a bit etc. the interview process was about like any other. though the hr lady seemed quite anxious in my opinion. the best advice I can give is do your research on the company before you go into the interview. Sykes is the microsoft of call centers, they have an 80% marketshare of a $37billion market.

Interview Questions

  • Why do you want to work for Sykes.   1 Answer
  • Why do you feel you would be an asset to the company   Answer Question

Negotiation

Simple the agent jobs are teir 1 (9per hr) and teir 2(11 per hr)

Other Interview Reviews for SYKES

  1.  

    Call Center Agent Interview

    Anonymous Interview Candidate in Unknown (Bangladesh)
    No Offer
    Negative Experience
    Difficult Interview

    Application

    I applied online. I interviewed at SYKES (Unknown (Bangladesh)) in August 2014.

    Interview

    The interview was a chat over the internet which required your first and last name and permitted entry from the interviewer. This was meant to be a group chat for a group interview, the process was ridiculous, and the interviewer never permitted me to enter the chat even though I was scheduled for the interview at that time. Sykes seemed very unprofessional to me, I looked for other employment options instead. I would recommend others do the same.

    Interview Questions

    • There were no questions involved in the interview process, I waited for permission to enter the interview area for over an hour, the interviewer never showed.   Answer Question
  2. Helpful (1)  

    Call Center Agent Interview

    Anonymous Employee
    Accepted Offer
    Positive Experience
    Difficult Interview

    Application

    I applied in-person. The process took 2 weeks. I interviewed at SYKES in December 2010.

    Interview

    I put in an application with the company in November. The same day that I put in the application I took a typing and a skills test. About a month later I was contacted for an interview. I interviewed with a very nice lady. She asked me alot of questions about how I would react in certain situations dealing with customers. she took notes during the interview and I could tell she was very impressed with me. At the end of the interview I was offered a position. The same day I was scheduled for a drug test. The offer of employment depended on the background check, drug test and references coming back acceptable. I took the drug test about a week later and was scheduled to start training a week after that.

    Interview Questions

    • Have you ever had a diffuclt time getting your point across to someone? How did you handle it?   Answer Question
    • Have you ever have to work with a diffucult person? How did you handle it?   Answer Question

    Negotiation

    When considering this offer think about if this is something you really want to do. This type of work can be stressful and you must have alot of patience and not take things personally. Must have thick skin. Also be honest.Iif you lie on your applicantion or in your interview and they discover it you can lose your job offer. Ask questions and be knowledgeable about the job you are being offered.

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