Glassdoor is your free inside look at SYKES Customer Service Representative interview questions and advice. All 14 interview reviews posted anonymously by SYKES employees and interview candidates.
SYKES Customer Service Representative Interview Questions & Reviews
Getting the Interview 14 Interviews
Interview Experience 14 Ratings
Customer Service Representative at SYKES
No Offer – Interviewed in Kingstree, SC Mar 2013 – Reviewed Mar 26, 2013
Interview Details – 1 interview and it was terrible because I was so nervous
Interview Question –
What would you do if you saw your friend destroying school property?
Name a time you were pressured?
Why should we hire you?
What would you do if you had a problem with a co-worker?
Answer Question
Helpful Interview?
Yes |
No
Problem with this interview?
Customer Service Representative at SYKES
Accepted Offer – Interviewed in Tampa, FL Jun 2012 – Reviewed Aug 2, 2012
Interview Details – Applied for the position online. Had to take a virtual call center test, and answer several questions. Received email to schedule interview. Was offered the job on the first interview. Interview was very easy.
Interview Question – All questions were very easy to answer Answer Question
Negotiation Details – There was no negotiation. You take the position as it is offered.
Helpful Interview?
Yes |
No
Problem with this interview?
Customer Service Representative at SYKES
Accepted Offer – Interviewed in Milton Freewater, OR Dec 2008 – Reviewed Aug 7, 2012
Interview Details – One interview, hired. It is a small town and they have a bad reputation and it is hard for them to find people because of their bad reputation.
Negotiation Details – No negotiation. It was the standard salary for everyone.
Helpful Interview?
Yes |
No
Problem with this interview?
Customer Service Representative at SYKES
Accepted Offer – Interviewed in Tampa, FL May 2012 – Reviewed Jul 20, 2012
Interview Details – Total of 2 interviews and the entire hiring process was rather pleasant, did not become unbearable until after the training phase.
Interview Question – This company has no clue on how to operate computers and their IT departments are not too knowledgeable either. View Answer
Negotiation Details – The pay is non-negotiable, each make 9.50 an hour.
Helpful Interview?
Yes |
No
Problem with this interview?
Customer Service Representative at SYKES
No Offer – Interviewed in Langhorne, PA May 2012 – Reviewed May 29, 2012
Interview Details – The interviewer went over my resume. He seemed to be very impressed with my past work history. He asked me questions about my past employment and told me the nature of the job I was applying for, salary, and paid time off He also told me about other incentives and told me when the next training date was for new hires.
Helpful Interview?
Yes |
No
Problem with this interview?
Customer Service Representative at SYKES
Accepted Offer – Interviewed in Greenwood, SC Jun 2009 – Reviewed Aug 2, 2010
Interview Details – it was quick and easy i like how great it was
Interview Question – how fast can you type View Answer
Helpful Interview?
Yes |
No
Problem with this interview?
Customer Service Representative at SYKES
Accepted Offer – Interviewed in Digby, NS (Canada) Feb 2010 – Reviewed Feb 14, 2013
Interview Details – very easy to apply and interview was great
Helpful Interview?
Yes |
No
Problem with this interview?
Customer Service Representative at SYKES
Accepted Offer – Interviewed in Makati City (Philippines) Feb 2012 – Reviewed Feb 10, 2013
Interview Details – if you fail the first interview, they will give you a chance to come back, will give you tips on how you would improve your interview skills
Interview Question – why did you resign to your previous job View Answer
Negotiation Details – i wasn't able to negotiate, just accepted
Helpful Interview?
Yes |
No
Problem with this interview?
Customer Service Representative at SYKES
No Offer – Interviewed in Quezon City, National Capital Region (Philippines) Mar 2012 – Reviewed Sep 24, 2012
Interview Details – Just practice your english skills and typing speed for atleast 45 words per minute. And be sure that you are college level for atleast 2 years.
Interview Question – Where are you 5 years from now? View Answers (4)
Helpful Interview?
Yes |
No
Problem with this interview?
Customer Service Representative at SYKES
No Offer – Reviewed Sep 8, 2012
Interview Details – I can't stress how completely and utterly unprofessional my experience was with my "recruiter". I was scheduled for my phone interview for 10 days. The woman was 2 HOURS late calling me. I answered cheerfully with "I'm so glad you called. I was getting worried I wasn't going to be hearing from you today!". Right after that she got a terrible attitude with me saying "Um no, I'm right on time." Her tone surprised me, I certainly didn't expect it. I replied "Oh... I'm sorry, there must have been a mistake in my email. It said I would be promptly contacted at 1:30." Which was true - even with the time zone difference from central to eastern she would have still been an hour late calling me. She instantly changed the topic with telling me the expectations of the job I was applying for. When I said that I was excited about this position, she went over the requirements of the job. That was when she told me I did not meet the requirements. This was after I was told my resume had been accepted and after 10 days of waiting for my interview. That woman completely ruined my opinion of this company entirely. How can a company even take themselves seriously when allowing people like that on their staff?
Interview Question – I was asked no evaluating questions. Answer Question
Helpful Interview?
Yes |
No
Problem with this interview?
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SYKES – Why Work for Us?
For more than 30 years, SYKES has been in the business of creating and maintaining satisfying relationships between client companies and their customers. During this time, they have also been creating gratifying jobs… — Full Overview
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