SYKES Interview Questions & Reviews
Getting an Interview
- Popular Job Titles:
- Customer Service Representative (29)
- Technical Support (4)
- Customer Service Agent, Technical Support (4)
- Customer Service Agent I (2)
- Trainer (2)
- Account Manager (2)
- Customer Service Agent (2)
- Call Center Agent (2)
- Call Center Representative (2)
- Call Center Supervisor (1)
- Technical Support Representative (1)
- Cs Representative (1)
- Customer Care (1)
- Customer Care Representative (1)
- Customer Service Call Center (1)
- Customer Service Specialist (1)
- Back Office (1)
- Bilingual Customer Service Representative (1)
- Systems Administrator (1)
- Team Manager (1)
- Costumer Service Representative (1)
- Fashion Representative (1)
- OMD (1)
- Outbound Sales Agent (1)
- Telecom Technical Support (1)
- Metrics Analyst (1)
- Work At Home (1)
- Director of Operations (1)
- HRA (1)
- Bank Teller (1)
Customer Service Representative Interview (Positive Experience; Average Interview)
I applied in-person and the process took 2 days - interviewed at SYKES in September 2011.
Interview Details – At the time I applied they were still working with the paper application. After going by the office and picking up the application I filled it out there. Interviewed just a few short days later one hiring manager and then they tested my phone and listening skills by doing a mock call. Also they tested my typing speed followed by the standard drug test.
Interview Question – The only difficulty I experience right off was handling the first incoming call and remembering to stay calm and confident. Answer Question
Customer Service Representative Interview (Neutral Experience; Average Interview)
I applied online and the process took 2 days - interviewed at SYKES.
Interview Details – When you receive your email about the virtual interview and you respond back. ..how long does it take them to send an email back explaining what you have to do for the interview? ?
Interview Question – Haven't got to that process yet Answer Question
Very Easy Interview
Customer Service Representative Interview (Positive Experience; Very Easy Interview)
I applied online and the process took a day - interviewed at SYKES in January 2014.
Interview Details – Apply online, Wait for a phone call, Dress for success, Hire or Miss. First, apply at workforsykes.com and complete your application. Then, wait on a phone call for consideration. And, bring a resume and cover letter to your interview.
Interview Question – Why did I choose to work at Sykes? View Answer
Very Difficult Interview
Customer Service Specialist Interview (Negative Experience; Very Difficult Interview)
I applied online and interviewed at SYKES.
Interview Details – I compeleted an application approximately a month before I received an e-mail regarding a virtue, at home interview; the interview was scheduled on my birthday. The day of the interview, I waited patiently for a response, but to my dismay, the response never came. I know it wasn't personal, because I wasn't the only candidate who had this issue, in fact, there were many. I came to the conclusion that the recruiter bit off more than she could chew. I rather have quality services than quantity; and my experience was unprofessional. I called corporate, nothing; e-mailed the recruiter, nothing; called and visited my local branch and they said, unapologetically," There is nothing we can do about it, e-mail the person who contacted you." I replied, okay, well, I would like to contact the recruiter's supervisor or someone in HR. The receptionist had a smirk on her face and said, no. There has to be a way you can contact this particular person, as there has to be communication from corporate to my local branch
Call Center Representative Interview (Neutral Experience)
Interviewed at SYKES
Interview Details – online and over the phone had to do some research online and read your answer outloud.... they do drug test and background. the person who interviewed me was very nice but the people at the site are arragant with a bad attitude
Customer Service Representative Interview (Positive Experience; Easy Interview)
I applied online and the process took 5 days - interviewed at SYKES.
Interview Details – interview was very easy, staff was pleasant looks like a great place to work pay could be better but it goes up after 6 months thats a plus overall experience was great.
Interview Question – describe a time when you had to deal with a irate customer Answer Question
Negotiation Details – no negotiation
Counsel Interview (Positive Experience; Average Interview)
I applied through a recruiter and the process took 2+ weeks - interviewed at SYKES.
Interview Details – Initially contacted by internal recruiter. Following lengthy phone screen, had separate phone interviews with three individuals, took on-line intelligence and personality tests, and had day-long interview with multiple individuals. Recruiter was very informative with regard to explaining the hiring process and highly responsive to questions. Interview questions were behavioral in nature. Using the STAR approach is beneficial in providing a response.
Interview Question – Interviewer provided a specific legal issue and asked how you would advise management. Answer Question
Very Easy Interview
Customer Service Agent I Interview (Positive Experience; Very Easy Interview)
I applied online and the process took 2 days - interviewed at SYKES in May 2014.
Interview Details – I applied online and waited 2 days until I called in to check if my application was reviewed. The lady on the phone scheduled me for an interview the very next day at 9am. It was a group interview, which I was not aware of. The whole process was fairly easy. We were all told to sign in to a chat room and answer job related questions and interview questions. When that was over, we all spoke to the managers separately. The drug test was on site, and I was hired on the spot. All in all, I liked the whole process.
Interview Question – There was no difficult question. Answer Question
Negotiation Details – No negotiations. If you pass the bilingual test, you get $1.00 more.
Very Easy Interview
Customer Service Agent Interview (Positive Experience; Very Easy Interview)
I applied online and the process took 2 weeks - interviewed at SYKES in May 2014.
Interview Details – The process was very simple and easy. I filled out a application four days later I received an email about wanting to be apart of a virtual interview that the recruiter was going to have to explain more about the position. It gave you you a certain date and time when the interview would be held. You had to respond to the email sent from the recruiter to get further information. After you respond the recruiter while send you back a response informing you how to access the virtual interview. There were about 8 others participating in the interview as well!. She asked basic questions like why do you want to work for Sykes? What can you contribute to our company? Near the end of the interview there were four questions that popped up on the screen. The first 3 were work-job related questions the last question was technical. Asking you to look up weather from two weeks ago in a certain city. You only had 20 minutes to answer the questions. They were watching you as you type since it is a live interview. Overall the process was very simple. I was hired that same day. went in the same day took drug test did the paper work and background check. Overall the entire process was very quick
Interview Question – Name a time or place when your employer had a policy that you did not agree with. Answer Question
Negotiation Details – There was no negotiation at all the pay was outlined when the recruiter went over the job. You take it or leave!!!
Customer Service Representative Interview (Neutral Experience)
Interviewed at SYKES
Interview Details – Fairly easy just look for some one with experience in customer . It was an okay interview process made the job seem like it was a great place to work. the only thing they don't tell you exactly what you are doing only after you get the job
Interview Question – A time at a previous job when a customer was un happy would did you do to resolve the situation Answer Question
Negotiation Details – No negotiation although I had no experience
Interviews for Top Jobs at SYKES