Glassdoor is your free inside look at SYKES interview questions and advice. All 49 interview reviews posted anonymously by SYKES employees and interview candidates.
SYKES Interview Questions & Reviews
Getting the Interview 49 Interviews
Interview Experience 44 Ratings
Customer Service Representative at SYKES
Accepted Offer – Interviewed in Sumter, SC Feb 2011 – Reviewed May 31, 2013
Interview Details – I first applied online through their website. I received a call regarding the days and times I could work. I explained any, but I attended one class, two nights a week. I was immediately turned down. I emailed HR and shared my opinion how their company would not want to work with an individual to better themselves by attending college at night, and was turned down immediately due to this. Sometime later, I attended a job fair. Afterwards, I was hired. I was not told what my job responsibilities would be...I ended up asking the day before I started. It was a very poor managed hiring process. They first told me I would work for one client, then changed it. The starting date changed twice.
Interview Question – They did not ask any difficult or unexpected questions, just general quesions, typical of an interview of their company View Answer
Negotiation Details – No negtiation whatsoever. They told you the pay and there was no changing it.
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Customer Service Representative at SYKES
Accepted Offer – Interviewed in Greenwood, SC Aug 2012 – Reviewed May 28, 2013
Interview Details – My first interview was with about 4 people. Two HR and a few Managers, asked several basic customer service behavioroul questions, and other questions such as "giving an example of an angry customer yelling at you, and turning it around into a positive situation and the customer leaving satisfied?"
Interview Question – Honestly, there was no difficult questions, it was very bland and easy. View Answer
Negotiation Details – There really wasn't a negotiation, it was more of you take what we give you, don't like it oh well kind of thing. They offered 9.00/hour then after 6 months bump up the pay .50. Been on a hiring freeze for two years now.
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Customer Service Representative at SYKES
No Offer – Interviewed in Kingstree, SC Mar 2013 – Reviewed Mar 26, 2013
Interview Details – 1 interview and it was terrible because I was so nervous
Interview Question –
What would you do if you saw your friend destroying school property?
Name a time you were pressured?
Why should we hire you?
What would you do if you had a problem with a co-worker?
Answer Question
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Customer Care at SYKES
Accepted Offer – Reviewed Mar 5, 2013
Interview Details – I filled out an application online yesterday and immediately received a invitation to interview. I was able to schedule my own interview time and received support from my job recruiter.
Interview Question – The questions were not very difficult. The hardest thing was getting over my nerves. Since everything is done over the phone you have to try to sound as alive as possible without being weird. My interview was also a group interview so that was a little added pressure. Answer Question
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Pharmacy Technician at SYKES
Accepted Offer – Interviewed in Langhorne, PA Aug 2010 – Reviewed Jan 5, 2013
Interview Details – one on one interview,skill test,personality test,no drug test,walk around call center floor
Negotiation Details – emailed work offer with great starting salary
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Work At Home at SYKES
Accepted Offer – Interviewed in Atlanta, GA Jul 2012 – Reviewed Aug 24, 2012
Interview Details – Phone interview, you get a call, they ask typical questions like what kind of situations you have been in, your experience, whether you need full or part time
Interview Question – none Answer Question
Negotiation Details – none
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Metrics Analyst at SYKES
Accepted Offer – Interviewed in Farmington, MO Oct 2011 – Reviewed Aug 24, 2012
Interview Details – The hiring process was lengthy but smooth .
Negotiation Details – THere was no need for negotiation
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Customer Service Representative at SYKES
Accepted Offer – Interviewed in Tampa, FL Jun 2012 – Reviewed Aug 2, 2012
Interview Details – Applied for the position online. Had to take a virtual call center test, and answer several questions. Received email to schedule interview. Was offered the job on the first interview. Interview was very easy.
Interview Question – All questions were very easy to answer Answer Question
Negotiation Details – There was no negotiation. You take the position as it is offered.
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Customer Service Representative at SYKES
Accepted Offer – Interviewed in Milton Freewater, OR Dec 2008 – Reviewed Aug 7, 2012
Interview Details – One interview, hired. It is a small town and they have a bad reputation and it is hard for them to find people because of their bad reputation.
Negotiation Details – No negotiation. It was the standard salary for everyone.
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Customer Service Representative at SYKES
Accepted Offer – Interviewed in Tampa, FL May 2012 – Reviewed Jul 20, 2012
Interview Details – Total of 2 interviews and the entire hiring process was rather pleasant, did not become unbearable until after the training phase.
Interview Question – This company has no clue on how to operate computers and their IT departments are not too knowledgeable either. View Answer
Negotiation Details – The pay is non-negotiable, each make 9.50 an hour.
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See What SYKES Employees Are Saying Posted by employees
“sykes is ok for starters”
Current Customer Service Representative in Mandaluyong City (Philippines)
Pros: first timers on cc can apply here. this is a good stepping stone – Full Review `
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SYKES – Why Work for Us?
For more than 30 years, SYKES has been in the business of creating and maintaining satisfying relationships between client companies and their customers. During this time, they have also been creating gratifying jobs… — Full Overview
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