SYKES Customer Service Agent, Technical Support Interview Questions

4 Interview Reviews

Interview Experience

Interview Experience

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Getting an Interview

Getting an Interview

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Customer Service Agent, Technical Support Interview

Anonymous Employee
Accepted Offer
Positive Experience
Average Interview

Application

I applied online. I interviewed at SYKES in October 2013.

Interview

So far so good

Interview Questions

  • trying to get all I-9 paperwork filled out and submitted   Answer Question

Negotiation

Easy

Other Interview Reviews for SYKES

  1.  

    Customer Service Agent, Technical Support Interview

    Anonymous Employee in Langhorne, PA
    Accepted Offer
    Neutral Experience
    Average Interview

    Application

    I applied online. The process took 3 weeks. I interviewed at SYKES (Langhorne, PA) in July 2013.

    Interview

    HR Recruiter was pleasant and very informative. I had to take a call center assessment test on the computer. Was then asked in the office to answer questions pertaining to the job and how I have/would handle situations. Met with floor supervisor whom was also pleasant and welcoming. She as well asked me questions. I was then hired and took a drug test in office while I filled out the normal new hire paperwork.

    Interview Questions

    • There were no difficult questions   2 Answers

    Negotiation

    I was told the hourly was $10.65/hr with the option in the future to train further to make 11.15/hr

  2.  

    Customer Service Agent, Technical Support Interview

    Anonymous Employee in Edinburgh, Scotland (UK)
    Accepted Offer
    Positive Experience
    Average Interview

    Application

    I applied through a staffing agency. The process took 1 day. I interviewed at SYKES (Edinburgh, Scotland (UK)) in December 2010.

    Interview

    problem solving questions. like tell me about a time you had to deal with a difficult customer, angry customer, tell me about yourself. One interview of about 20 minutes,very friendly and helpful

    Interview Questions

    Negotiation

    .No negotiation phase

  3.  

    Customer Service Agent, Technical Support Interview

    Anonymous Employee
    Accepted Offer
    Positive Experience
    Easy Interview

    Application

    The process took 1 day. I interviewed at SYKES in May 2010.

    Interview

    Great Interview.... Associates asked me great questions that weren't too difficult. I got answer back within a week. The drug testing was very smooth and I the background check came back with out any complications. The associates were very friendly in answering any questions that I was concern with at the time. Even though I felt as if they were dragging their feet a little, the whole process came out to be a great success. I would recommend anyone to consider SYKES for a basic entry into the customer service world. Great starting place for your career in customer service.

    Interview Questions

    • Describe a time when someone was caught doing something inappropriate in the work place? and what was your response.   2 Answers
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