SYKES Interview Questions

Updated Sep 5, 2014
Updated Sep 5, 2014
99 Interview Reviews

Interview Experience

Interview Experience

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Getting an Interview

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Candidate Interview Reviews

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  1.  

    Customer Service Interview

    Anonymous Interview Candidate in Shanghai, Shanghai (China)
    Anonymous Interview Candidate in Shanghai, Shanghai (China)
    Application Details

    I applied through a recruiter. The process took 3 daysinterviewed at SYKES in March 2010.

    Interview Details

    There are different phases of the interview like phone interview or in person i.e. 1:1 interview. Depending on your location if you are far away there is the phone interview first and if you get through it you get to the next round i.e 1:1. In 1:1 you again have different phases aptitude,IQ,personality,skills test,group interview,sometimes presentation as well etc.
    In the interview many times there are very general questions are asked.So you better be prepared for it.Because we have conception that there are though things going to come in front of us during the interview.

    Interview Questions
    • There is a client whom you have to provide the report by evening ad all your tools fail and stop working what would you do in such a case?   View Answers (2)
    Accepted Offer
    Positive Experience
    Difficult Interview
  2.  

    Customer Service Representative Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    I applied online. The process took 1+ weekinterviewed at SYKES.

    Interview Details

    I can't stress how completely and utterly unprofessional my experience was with my "recruiter". I was scheduled for my phone interview for 10 days. The woman was 2 HOURS late calling me. I answered cheerfully with "I'm so glad you called. I was getting worried I wasn't going to be hearing from you today!". Right after that she got a terrible attitude with me saying "Um no, I'm right on time." Her tone surprised me, I certainly didn't expect it. I replied "Oh... I'm sorry, there must have been a mistake in my email. It said I would be promptly contacted at 1:30." Which was true - even with the time zone difference from central to eastern she would have still been an hour late calling me. She instantly changed the topic with telling me the expectations of the job I was applying for. When I said that I was excited about this position, she went over the requirements of the job. That was when she told me I did not meet the requirements. This was after I was told my resume had been accepted and after 10 days of waiting for my interview. That woman completely ruined my opinion of this company entirely. How can a company even take themselves seriously when allowing people like that on their staff?

    Interview Questions
    No Offer
    Negative Experience
    Difficult Interview
  3.  

    Customer Service Representative Interview

    Anonymous Interview Candidate in Tampa Palms, FL
    Anonymous Interview Candidate in Tampa Palms, FL
    Application Details

    I applied online – interviewed at SYKES in July 2014.

    Interview Details

    The recruiter in the talent department lack great communication. You are as weak as your weakest link. They do not return e-mails, I have sent several with no replies. They screwed up my interview, did not inform me of the error, nor apologize for the inconvience. I was informed that the interview will be between an hour to an hour and a half. Depending on job, there are several assessments needed to wee in the most qualified candidate, e.g. iq assesment, research skills assessment, and personality assessment. I would have aced these assessments, but, unfortunately, I was not given the chance to do so.

    Interview Questions
    • Reply to this e-mail the time you would like to schedule your interview   View Answer
    No Offer
    Negative Experience
    Difficult Interview
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  5.  

    Call Center Representative Interview

    Anonymous Interview Candidate in London, ON (Canada)
    Anonymous Interview Candidate in London, ON (Canada)
    Application Details

    I applied through other source. The process took a dayinterviewed at SYKES in April 2010.

    Interview Details

    Very straight forward, computer testing was new to me. I did better than I thought I did. The interviewers from Human Resources were quite good and helpful. I would recommend that they give more information about the job itself.

    Interview Questions
    • Tell me about a time that you resolved a difficult situation   Answer Question
    Accepted Offer
    Positive Experience
    Difficult Interview
  6.  

    Customer Service Representative Interview

    Anonymous Interview Candidate in Kingstree, SC
    Anonymous Interview Candidate in Kingstree, SC
    Application Details

    I applied online. The process took 3 daysinterviewed at SYKES in February 2013.

    Interview Details

    Hiring process was very long. They interviewed me 3 times an for that last third time they almost had me to come back a week later but decided to interview the third one the same day. he interview consisted of a lot of questions. Vey difficult questions. If you work for this company, do not make it a permanent job as this place is a revolving door. All this company cares about are your scores. A lot o favoritism in this building. I'm glad I escaped this hell hole!

    Interview Questions
    • Tell me about a time where you bent the rules to get the job done?   Answer Question
    Negotiation Details
    Negotiation was perfect and I obtained just what I wanted.
    Accepted Offer
    Negative Experience
    Difficult Interview
  7.  

    Trainer Interview

    Anonymous Interview Candidate in Cairo (Egypt)
    Anonymous Interview Candidate in Cairo (Egypt)
    Application Details

    I applied through other source. The process took 2+ weeksinterviewed at SYKES in January 2012.

    Interview Details

    First assessment, then a presentation, and at the end Comptency based interviews withy the site's upper management.

    Accepted Offer
    Positive Experience
    Difficult Interview
  8. 1 person found this helpful  

    Call Center Agent Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    I applied in-person. The process took 2 weeksinterviewed at SYKES in December 2010.

    Interview Details

    I put in an application with the company in November. The same day that I put in the application I took a typing and a skills test. About a month later I was contacted for an interview. I interviewed with a very nice lady. She asked me alot of questions about how I would react in certain situations dealing with customers. she took notes during the interview and I could tell she was very impressed with me. At the end of the interview I was offered a position. The same day I was scheduled for a drug test. The offer of employment depended on the background check, drug test and references coming back acceptable. I took the drug test about a week later and was scheduled to start training a week after that.

    Interview Questions
    • Have you ever had a diffuclt time getting your point across to someone? How did you handle it?   Answer Question
    • Have you ever have to work with a diffucult person? How did you handle it?   Answer Question
    Negotiation Details
    When considering this offer think about if this is something you really want to do. This type of work can be stressful and you must have alot of patience and not take things personally. Must have thick skin. Also be honest.Iif you lie on your applicantion or in your interview and they discover it you can lose your job offer. Ask questions and be knowledgeable about the job you are being offered.
    Accepted Offer
    Positive Experience
    Difficult Interview
  9.  

    Budget Analyst Interview

    Anonymous Interview Candidate in Tampa, FL
    Anonymous Interview Candidate in Tampa, FL
    Application Details

    I applied online. The process took a weekinterviewed at SYKES in November 2010.

    Interview Details

    Met with two separate individuals. The first one was personable in very conversational. The second person had so power issues. She was a female and I sensed that she got a kick out of making me uncomfortable. She asked me many many unorthodox questions that had no direct relation to the job. They answers in did provide were question and scrutinized. She did not realize that stupid question sometimes get stupid answers. The whole things was a waste of time and I never heard from them again. Best way to sum it up is she was a ball buster and knew it.

    Interview Questions
    • What would kind of friend would your friend say you are?   View Answers (2)
    • When you produced cash report in the past, what kind of cash was it?   View Answer
    No Offer
    Negative Experience
    Difficult Interview
  10.  

    Customer Service Representative Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    I applied in-person. The process took a dayinterviewed at SYKES in May 2009.

    Interview Details

    A lot of behavorial type questions.

    Interview Questions
    No Offer
    Negative Experience
    Difficult Interview
  11.  

    Technical Support Interview

    Anonymous Interview Candidate in Cebu City (Philippines)
    Anonymous Interview Candidate in Cebu City (Philippines)
    Application Details

    I applied in-person. The process took a dayinterviewed at SYKES in November 2011.

    Interview Details

    The process was quite difficult as you really have to surpassed different levels of different tests.

    Interview Questions
    • The mock test and Berlitz were the most difficult and challenging part.   Answer Question
    No Offer
    Positive Experience
    Difficult Interview

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