Very Easy Interview
I applied online and the process took 1+ week - interviewed at SYKES.
Interview Details – Interview Process was awesome and easy.
Interview Question – They don't really ask you any questions but they do a credit check Answer Question
I applied online - interviewed at SYKES in November 2013.
Interview Details – So far so good
Interview Question – trying to get all I-9 paperwork filled out and submitted Answer Question
Negotiation Details – Easy
I applied online and the process took 6 months - interviewed at SYKES in November 2013.
Interview Details – I had to do a couple aptitude tests and then a face to face interview
Interview Question – After being given a sheet about a product, and 2 minutes to read it, I had to make a sales pitch for it. Answer Question
Negotiation Details – I was offered the position with no options to negotiate
I applied in-person and the process took a day - interviewed at SYKES.
Interview Details – Went in to apply for the job and I was interviewed, drug tested and hired on the spot.
Interview Question – What do you know about Sykes? View Answer
I applied online and the process took 3 days - interviewed at SYKES in October 2013.
Interview Details – The hiring and interview process is easy but time consuming . The first step is the online application process lasting approximately forty five minutes .If the online application is accepted you will be called for an interview and typing test at the call center location . The final determination for employment will be made and if hired a drug test and background check will be required .
Interview Question – How would you describe your most difficult customer interaction and how did you resolve their issue . Answer Question
Very Easy Interview
I applied online and the process took 2 days - interviewed at SYKES in October 2013.
Interview Details – you basically went to a virtua meeting room and then you dial in when its time. they go over presentation, then they put you into your own rooms to answer three questions and do a techinal task after that you read one of your reponse to the recuiter and if she likes what you wrote then she will foward to a screen with them offering youa positionand if not then theyll give you the standard screen of final step well let you now in 1-3 business days. be yourself and dont be nervous and youll do just fine and get the job and make sure that reponses are detailed and use good grammar
Negotiation Details – nope
Very Easy Interview
I applied online and the process took 4+ weeks - interviewed at SYKES in August 2013.
Interview Details – I applied online and 2 weeks later I received an email telling me to set up a time to come take an assessment at the site. When I arrived I was placed in this small room where I completed an assessment on the computer. It was the normal personality and math quiz. I then went in to interview with the call center manager. Easy interview. He then pulled out an oral drug test right there on the spot. I went home and the very next day I was emailed my my offer letter.
Interview Question – Name a time you had to overcome a sales objective? Answer Question
Negotiation Details – 9.00 no negotiating
I applied in-person - interviewed at SYKES in August 2013.
Interview Details – Complete application, take an online customer service test then have interview.
Interview Question – "What is your greatest strength?" View Answer
I applied online and the process took 3 weeks - interviewed at SYKES in August 2013.
Interview Details – HR Recruiter was pleasant and very informative. I had to take a call center assessment test on the computer. Was then asked in the office to answer questions pertaining to the job and how I have/would handle situations. Met with floor supervisor whom was also pleasant and welcoming. She as well asked me questions. I was then hired and took a drug test in office while I filled out the normal new hire paperwork.
Interview Question – There were no difficult questions View Answers (2)
Negotiation Details – I was told the hourly was $10.65/hr with the option in the future to train further to make 11.15/hr
I applied online and the process took 3 weeks - interviewed at SYKES in July 2013.
Interview Details –
After applying at the beginning of the month, it took them a good couple of weeks to call me, so don't be too disappointed if you don't hear right away.
I received a call from who seems to be their administrator at the front desk. It wasn't much of a phone screen, she just asked about the distance between their office and where I live, and clarified their hourly rate. She then asked when I would be able to come and do "testing" at their location. We arranged a mutually acceptable time and she advised me to bring my resume and social security card.
They have a secure building, so don't be surprised if you pull the door the first time and it doesn't open - the administrator has to buzz you in. After entering the building, I was asked to "sign in". I could see from the clipboard that they had had several people in for "testing". As I signed in, the administrator was preparing a computer for me to test. There were four computers in the waiting room with her office being separated by just a glass pane (Kind of like a doctor's office).
The first two parts of the "testing" was pretty standard - The behavior questions and "Agree/Disagree" type. There were a couple of strange things I hadn't be asked before - How many hours did you spend doing chores in high school? How much time did you spend on extracurricular activities in high school? Otherwise, fine. The most irritating thing about "testing" was that the administrator didn't seem capable of keeping the room quiet. People would come in and be talking very loudly and laughing behind me, which made it difficult to concentrate. Very unprofessional.
The reason I have given this interview a difficult rating is due to the third part of testing - the call center simulator. I've been doing call centers for almost 10 years, so for me it was a piece of cake, however if you are new to a call center environment, or are not comfortable with computers, you are going to struggle with this. Basically, the simulator takes you "through a call center" kind of like a computer game. You learn their "system" of finding accounts, taking payments, leaving notes, looking up info in the knowledge bank etc. And then you are expected to "take calls." In your headphones, you will hear the customer speaking and asking questions, and you will have to respond via multiple choice responses while using the system to find answers and verify information. It requires you to be able to multitask (typing as the customer talks), follow instructions, and retain all the information from the "training." Again, be prepared to struggle with this if you're new to a call center.
After the testing, I was asked to wait while my results were compiled, which went through fine. I was then taken into a side office with the administrator who asked me a few standard questions. Be prepared with examples of talking to an angry customer etc. From the interview guide she was using, it appeared like their were quite a few more questions than she asked me, so I'm not sure why she skipped what she did. As you will see below, the questions asked were very awkwardly written.
The administrator then talked about the expectations of the job and company in general. They have a zero tolerance policy for cell phones - if you are caught with one, you are termed on the spot. They also have "shift bids" for schedules. Your order of selection is based on your rank, which is 75% based on performance and 25% seniority. Having worked at numerous call centers where people have been there 20-30 years and are low performers, but based on seniority they receive all the best shifts, this is a great process. Very fair and motivating. They also have a business-professional dress code, although for the the remainder of 2013, the site director authorized the dress code to be casual (Another person who came in to "test" came in wearing jeans and flip-flops. Advice - Even though though they currently have a casual dress code, it was commented on that I was dressed professional in comparison with the other applicant. Dress for success!) They also have a 100% attendance requirement for training.
After the administrator finished speaking with me, one of the supervisors came in. She didn't ask me any questions really, and just further explained about the position. She advised me that they have client based incentives on top of the hourly pay. If the incentives she described are accurate, they are very good in comparison with other call centers I've worked for. She also talked about opportunities for advancement.
In trying to get more information about the entire compensation package, including benefits, no one was very knowledgeable. I was advised that their healthcare was through Starbridge, but neither of the people I interacted with elected to go through them (red flag) and they also "have an Alfac rep."
At the end, I was offered the position pending a background check.
Negotiation Details – The bottom line is that this is a call center position. If you're not looking for a call center, this is not for you. If you are not going to be able to come to work every day or stay off your cell phone, don't waste your time. I really wish they had had more information about the healthcare, and that the testing environment had been better.
Pros: Work from home. I really enjoy my job when i can actually do it and dont have to deal with rude managers and people who could care less and only want to blame you for their issues. – Full Review
For more than 30 years, SYKES has been in the business of creating and maintaining satisfying relationships between client companies and their customers. During this time, they have also been creating gratifying jobs… — Full Overview
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