SYKES Interview Questions & Reviews
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Customer Service Agent, Technical Support Interview (Positive Experience; Average Interview)
I applied online - interviewed at SYKES in October 2013.
Interview Details – So far so good
Interview Question – trying to get all I-9 paperwork filled out and submitted Answer Question
Negotiation Details – Easy
Customer Care Representative Interview (Neutral Experience)
I applied in-person and the process took a day - interviewed at SYKES.
Interview Details – Went in to apply for the job and I was interviewed, drug tested and hired on the spot.
Interview Question – What do you know about Sykes? View Answer
Customer Service Representative Interview (Neutral Experience; Easy Interview)
I applied online and the process took 3 days - interviewed at SYKES in May 2009.
Interview Details – The hiring and interview process is easy but time consuming . The first step is the online application process lasting approximately forty five minutes .If the online application is accepted you will be called for an interview and typing test at the call center location . The final determination for employment will be made and if hired a drug test and background check will be required .
Interview Question – How would you describe your most difficult customer interaction and how did you resolve their issue . Answer Question
Very Easy Interview
Fashion Representative Interview (Neutral Experience; Very Easy Interview)
I applied online and the process took 2 days - interviewed at SYKES in October 2013.
Interview Details – you basically went to a virtua meeting room and then you dial in when its time. they go over presentation, then they put you into your own rooms to answer three questions and do a techinal task after that you read one of your reponse to the recuiter and if she likes what you wrote then she will foward to a screen with them offering youa positionand if not then theyll give you the standard screen of final step well let you now in 1-3 business days. be yourself and dont be nervous and youll do just fine and get the job and make sure that reponses are detailed and use good grammar
Negotiation Details – nope
Sykes Team Manager Interview (Negative Experience; Average Interview)
I applied in-person - interviewed at SYKES in November 2012.
Interview Details – Complete application, take an online customer service test then have interview.
Interview Question – "What is your greatest strength?" View Answer
Very Easy Interview
Sales/Customer Care Interview (Positive Experience; Very Easy Interview)
I applied online and the process took 4+ weeks - interviewed at SYKES in June 2011.
Interview Details – I applied online and 2 weeks later I received an email telling me to set up a time to come take an assessment at the site. When I arrived I was placed in this small room where I completed an assessment on the computer. It was the normal personality and math quiz. I then went in to interview with the call center manager. Easy interview. He then pulled out an oral drug test right there on the spot. I went home and the very next day I was emailed my my offer letter.
Interview Question – Name a time you had to overcome a sales objective? Answer Question
Negotiation Details – 9.00 no negotiating
Customer Service Agent, Technical Support Interview (Neutral Experience; Average Interview)
I applied online and the process took 3 weeks - interviewed at SYKES in July 2013.
Interview Details – HR Recruiter was pleasant and very informative. I had to take a call center assessment test on the computer. Was then asked in the office to answer questions pertaining to the job and how I have/would handle situations. Met with floor supervisor whom was also pleasant and welcoming. She as well asked me questions. I was then hired and took a drug test in office while I filled out the normal new hire paperwork.
Interview Question – There were no difficult questions View Answers (2)
Negotiation Details – I was told the hourly was $10.65/hr with the option in the future to train further to make 11.15/hr
Customer Service Representative (Work At Home) Interview (Negative Experience; Easy Interview)
I applied online and the process took 1 week - interviewed at SYKES in June 2013.
Interview Details – Originally applied through Alpine Access. completed the application online. Did a Phone Audition, where you simply read a script on a voice messaging system. I checked my account online a week later to find an invitation to interview for a position. It allowed me to review the hours , training and wage compensation. When I tried to select an interview time, it was full. I had to wait a few days to return to my account to find a open timeslot.
Once the interview was scheduled, it explained that it would be a Group Interview online through Adobe Connect. I was told to be prepared for possibly 2 hours of interviewing and to have examples of my previous work history available.
The Interview Process: I received a courtesy call two hours before the interview, however, since my interview was scheduled for 9AM pacific time, she called me at 5AM.....
I logged into Adobe Connect 15 mins early on the day I was scheduled, using the web link and codes provided. IT IS IMPORTANT TO FOLLOW INSTRUCTIONS for LOGGING IN. It will test your computer to see if it is compatible for Adobe Connect. Next, I waited for the host to arrive. Once the host arrived, I could see 17 other names of interviewees waiting. The host made sure we were prepared to start. A few people were late and you could hear their children and a nurse in the background. The host had to repeatedly explain that our phones needed to be on MUTE. She proceeded to explain the details of the position, along with questions for us regarding availabilities and agreements for schedules/background checks/credit checks/etc. I was prompted with a box on my screen in which I had to select my answer/response. If someone had a question, they were permitted to click on an icon to show their hand was raised.
At the end of the first hour of the host explaining the position and asking questions about availability and etc, the real interview started. We were given 15 minutes to answer 4 questions pertaining to our previous work history and how we would handle a situation. They were not hard questions at all. However, I strongly suggest reviewing your career history and prepare to type in your responses within 15 minutes. At the end of the 15 minutes, in front of everyone on the phone and Adobe Connect Group interview, we gave a response one - by -one. It took a while , but it was not hard at all.
END of Interview: At the end of the group interview, I was given instructions of what to do. I was provided with an OFFER immediately after the interview and had to download info pertaining to the interview. The whole GROUP INTERVIEW lasted about 1 hour and 15 minutes. There were extended periods of time due to uncooperative candidates that did not follow instructions.
Interview Question – No difficult questions at all. TIP: FOr group interviews, be patient and follow instructions. Prepare yourself by signing in early and refreshing yourself about your past job duties so that you can type in your responses within 15 minutes. Answer Question
Reason for Declining – I declined the offer because throughout the whole interview, I was provided with shifts and dates that were CONTRARY to what was advertised. Totally off from what was advertised, however I was offered other positions with 4 days of the interview. TIP: Don't settle for something unless you must - be prepared for things to change at the last minute with scheduling and training dates. If possible, simply wait for the right position to come along through Sykes / AlpineAccess. They have multiple positions with multiple shifts. Don't settle if you can help it.
Customer Service Agent I Interview (Neutral Experience; Difficult Interview)
I applied online and the process took 3 weeks - interviewed at SYKES in July 2013.
Interview Details – After applying at the beginning of the month, it took them a good couple of weeks to call me, so don't be too disappointed if you don't hear right away.
I received a call from who seems to be their administrator at the front desk. It wasn't much of a phone screen, she just asked about the distance between their office and where I live, and clarified their hourly rate. She then asked when I would be able to come and do "testing" at their location. We arranged a mutually acceptable time and she advised me to bring my resume and social security card.
They have a secure building, so don't be surprised if you pull the door the first time and it doesn't open - the administrator has to buzz you in. After entering the building, I was asked to "sign in". I could see from the clipboard that they had had several people in for "testing". As I signed in, the administrator was preparing a computer for me to test. There were four computers in the waiting room with her office being separated by just a glass pane (Kind of like a doctor's office).
The first two parts of the "testing" was pretty standard - The behavior questions and "Agree/Disagree" type. There were a couple of strange things I hadn't be asked before - How many hours did you spend doing chores in high school? How much time did you spend on extracurricular activities in high school? Otherwise, fine. The most irritating thing about "testing" was that the administrator didn't seem capable of keeping the room quiet. People would come in and be talking very loudly and laughing behind me, which made it difficult to concentrate. Very unprofessional.
The reason I have given this interview a difficult rating is due to the third part of testing - the call center simulator. I've been doing call centers for almost 10 years, so for me it was a piece of cake, however if you are new to a call center environment, or are not comfortable with computers, you are going to struggle with this. Basically, the simulator takes you "through a call center" kind of like a computer game. You learn their "system" of finding accounts, taking payments, leaving notes, looking up info in the knowledge bank etc. And then you are expected to "take calls." In your headphones, you will hear the customer speaking and asking questions, and you will have to respond via multiple choice responses while using the system to find answers and verify information. It requires you to be able to multitask (typing as the customer talks), follow instructions, and retain all the information from the "training." Again, be prepared to struggle with this if you're new to a call center.
After the testing, I was asked to wait while my results were compiled, which went through fine. I was then taken into a side office with the administrator who asked me a few standard questions. Be prepared with examples of talking to an angry customer etc. From the interview guide she was using, it appeared like their were quite a few more questions than she asked me, so I'm not sure why she skipped what she did. As you will see below, the questions asked were very awkwardly written.
The administrator then talked about the expectations of the job and company in general. They have a zero tolerance policy for cell phones - if you are caught with one, you are termed on the spot. They also have "shift bids" for schedules. Your order of selection is based on your rank, which is 75% based on performance and 25% seniority. Having worked at numerous call centers where people have been there 20-30 years and are low performers, but based on seniority they receive all the best shifts, this is a great process. Very fair and motivating. They also have a business-professional dress code, although for the the remainder of 2013, the site director authorized the dress code to be casual (Another person who came in to "test" came in wearing jeans and flip-flops. Advice - Even though though they currently have a casual dress code, it was commented on that I was dressed professional in comparison with the other applicant. Dress for success!) They also have a 100% attendance requirement for training.
After the administrator finished speaking with me, one of the supervisors came in. She didn't ask me any questions really, and just further explained about the position. She advised me that they have client based incentives on top of the hourly pay. If the incentives she described are accurate, they are very good in comparison with other call centers I've worked for. She also talked about opportunities for advancement.
In trying to get more information about the entire compensation package, including benefits, no one was very knowledgeable. I was advised that their healthcare was through Starbridge, but neither of the people I interacted with elected to go through them (red flag) and they also "have an Alfac rep."
At the end, I was offered the position pending a background check.
- Tell me about a time when you heard a co-working talking bad about someone else. What did you do, and did you find it valuable? View Answer
- Tell me about a time when a customer using profanity with you, and how did you handle it? View Answer
- How do you work working your time in order to be on time for appointments? View Answer
Negotiation Details – The bottom line is that this is a call center position. If you're not looking for a call center, this is not for you. If you are not going to be able to come to work every day or stay off your cell phone, don't waste your time. I really wish they had had more information about the healthcare, and that the testing environment had been better.
Financial Service Representative, Temp Manager Interview (Neutral Experience; Average Interview)
I applied through an employee referral and the process took 2 days - interviewed at SYKES in November 2012.
Interview Details – the interview process its self is good, you come in sit at a computer take a basic typing test and a simple computer knowledge test. if they like the results on top of your resume they call you in for an interview a couple days later. first a Hr personal interviews you as questions about work related situations you may have been in then a team manger does an interview with you as well asking the same type of questions all well listening to the tone of your voice to see if you'd sound good on the phones. if they like what they here your taken back to the call center portion of the building and you listen to the calls of a senior agent if you feel you want to take the job after that they schule orientation for you the fallowing week,
Interview Question – questions regarding how you would handle other peoples ethics and beliefs, also questions regarding how you would defuse stressful situations with customers. Answer Question
Negotiation Details – there was none you take what your given or you don't get the job they will not change or adjust your pay depending on your experience if you do not accept what they pay they will not hire you. how ever they will work with your school schedule if you go to collage.
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Pros: “You start at $9, you can bonus off sales for TV, Internet & Home Phone and now if you add a line of service and if your surveys are good. They give an example of an extra $1,600+ in bonuses…” “You start at $9, you can bonus off sales for TV, Internet & Home Phone and now if you add a line of service and if your surveys are good. They give an example of an extra $1,600+ in bonuses every month. If you want to move up they will do all they can to get you there. They have an "exchange" for employees in need where there is food and clothing and much more for those who need it all for free. The site director is extremely friendly and they all have an open door policy. It's mandatory full time with optional over time. You get an hour lunch and tons of schedules to choose from. They will also work with those in the army or in school.” – Full Review