SYKES Interview Questions

Updated Jun 28, 2015
194 Interview Reviews

Interview Experience

Interview Experience

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Candidate Interview Reviews

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  1.  

    Customer Service Representative Interview

    Anonymous Employee in Lakeland, FL
    Declined Offer
    Average Interview

    Application

    I applied online – interviewed at SYKES (Lakeland, FL) in November 2014.

    Interview

    It was good and simple. They had me on a computer and answer questions with a group. We all talked and share our ideas. Some didnt make the next steps while others did

    Interview Questions

    • If a co worker talk about another co work what would you say   1 Answer

    Reasons for Declining

    For another job but I'm going back so I can work there and do my school. I would recommend peolpe to try it it's cool and good. I know I'm going back

  2.  

    CCP Interview

    Anonymous Interview Candidate in Denver, CO
    Accepted Offer
    Positive Experience
    Easy Interview

    Application

    I applied online. The process took 2 weeksinterviewed at SYKES (Denver, CO) in November 2014.

    Interview

    consisted on a questionnaire that was over an hour long. simple questions about yourself and handling different situations. then a group session testing technical skills such as copy and pasting, the specs of one's cpu and internet speed

    Interview Questions

    • do you have hard wired internet, a land line phone and a headset   Answer Question

    Negotiation

    they presented the hours, schedule window and pay, you can either accept or decline

  3.  

    Customer Care Representative Interview

    Anonymous Interview Candidate in Macon, GA
    Accepted Offer
    Positive Experience
    Average Interview

    Application

    I applied online. The process took a weekinterviewed at SYKES (Macon, GA) in November 2014.

    Interview

    Very detailed, but if you get organized, it's a breeze. Get all of your documents together, example's would be, Drivers License, Birth Cert., SS Card, High School Diploma ( if you are old like me, it's hard to find)
    They will ask several questions worded differently so watch for trick questions and answer honestly.

    Interview Questions

    • Why would you be a good fit for our company?   1 Answer
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  5.  

    At Home Customer Service Representative Interview

    Anonymous Interview Candidate in Bradenton Beach, FL
    Accepted Offer
    Positive Experience
    Easy Interview

    Application

    I applied through a recruiter. The process took 3 weeksinterviewed at SYKES (Bradenton Beach, FL) in November 2014.

    Interview

    Voice Audition over the phone via automated phone call. Just read the paragraph in your most professional voice.

    Background check, Drug Screening (some programs), proof of home office space, submit all required paper work and documents.

    Complete a detailed skills assessment. Takes about two hours so have the time set aside!

    Interview Questions

    • No questions, usually this is a short call from the HR department asking about your internet and phone service and ability to commit scheduling.   1 Answer
  6. Helpful (1)  

    Telecommunications Customer Care Interview

    Anonymous Employee in Remote, OR
    Declined Offer
    Positive Experience
    Easy Interview

    Application

    I applied online – interviewed at SYKES (Remote, OR).

    Interview

    I applied online via there website and then received constant correspondence about a week later. Once I logged back in to check available jobs, I was able to see what was available based on my preferences. Once you press accept job offer, you have a calendar pop up and schedule an interview. They are group interviews set up in two hour blocks of time. You get an access code to an adobe connect room where you can be in the interview with approx 20 others in average. You call in a conference number and wait on mute until you are called to give in a response to a question you are asked to one of 3 questions you are asked answers. An easy to follow computer skills test is also given and you have about 25 minutes to do it then call back into the conference call.

    Interview Questions

    • How did you handle a customer situation where it was extremely difficult to understand the customer because of his or her accent?   Answer Question

    Reasons for Declining

    I could not accept the training periods required for the position. They require 100% attendance for training, nesting and 30 days after you start work.

  7. Helpful (1)  

    Customer Service Representative Interview

    Anonymous Employee in Jacksonville, FL
    Declined Offer
    Positive Experience
    Easy Interview

    Application

    I applied online – interviewed at SYKES (Jacksonville, FL).

    Interview

    Filled out an app online,set up an interview for the following day. It was really simple,just had to do 2 task and answer a few pole questions. It was about 2 hours long

    Interview Questions

    • Could you be available to work anywhere from 2 p.m to midnight?   Answer Question

    Reasons for Declining

    Couldn't be available as much as they needed me to be

  8.  

    Sykes Team Manager Interview

    Anonymous Interview Candidate
    Accepted Offer
    Negative Experience
    Easy Interview

    Application

    I applied online. The process took 5 daysinterviewed at SYKES in October 2014.

    Interview

    horrible, mostly due to the level of unprofessionalism displayed by the HR department themselves, not only their dress code was atrocious, but it seemed as though they themselves could barely form a sentance without using slang and street-speak.

    Interview Questions

    Negotiation

    there was none - if I dint need the job so badly, I would have never accepted it

  9. Helpful (5)  

    Declined Offer

    Interview

    really easy to get an offer. they seemed to be really desperate at the time to hire people. I have heard alot of bad things however. if you are looking to get a quick job this is prolly the place to go.

    Interview Questions

    • the questions were very basic. nothing unexpected or difficult.   Answer Question
  10. Helpful (1)  

    No Offer
    Neutral Experience
    Average Interview

    Application

    I applied online – interviewed at SYKES.

    Interview

    Applied online, normal process ending in an online assessment.

    **Online Assessment* Seems a bit unnecessary to be 9 sections long. Test basically test wpm in 45-70sec spurts aswell as lots of "like me"-"not like me" questions.

    Interview Questions

    • (Timed response questions)
      1.What would change and be different in a world where everyone could fly?
      2. You spent 5 years circling Saturn. Describe your typical day?
       
      Answer Question
  11. Helpful (1)  

    No Offer
    Neutral Experience
    Easy Interview

    Application

    I applied online. The process took 2 daysinterviewed at SYKES in September 2014.

    Interview

    I applied online. Then they have you take an hour long test to help match you to jobs that are available. I was matched to 3 jobs, and was able to read through the descriptions, training procedures, and view the work schedule options for each job. After doing so, I was able to choose which job I preferred. Then I was able to schedule my interview. The job I selected only interviewed on weekends, so I selected Sunday morning at 8 a.m. They sent information about the interview. It would be a group interview by phone and Adobe Connect. They also sent links so you could make sure your computer would run the Adobe Connect. Mine needed an update, and then I was able to access Adobe Connect. They were going to use Adobe to run a computer skills assessment. It was recommended to log into your Adobe Connect interview 'room' 10 minutes early, so I did. I was then put into what I will call a waiting room. It said I could not access the room until the host (the interviewer) came online. I waited until 8:35 and no one ever showed. I took some screen shots and sent a message to SYKES, but have not heard back and have not been given an opportunity to reschedule my interview even though the interviewer was a no show. Not too impressed that the company didn't show and has not reached out. Leaves a very poor first impression.

    Interview Questions

    • The test was a bit different. There were speed typing tests as well as some diagram tests and vocabulary. Wasn't difficult for me.   Answer Question

See What SYKES Employees Are Saying

1 person found this helpful

 Current Customer Service Representative in Riverview, FL

Pros: “you get to work from home very supportive team leads and co workers benefits package easy to move up in the company” Full Review

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